Transcript
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Troubleshooting E-Business Suite Using Oracle Diagnostics
Angelo Rosado Brian Lauper, SVP Quality
Senior Product Manager Vic Roselli, Quality Support Team
Oracle Corporation Hudson Advisors LLC
The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracle’s
products remains at the sole discretion of Oracle.
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Agenda
• Overview
• Challenges
• Diagnostics Lifecycle
• Key Features
• Diagnostic Test Classifications
• Value Proposition
• Demo
• Resources
Overview
• Oracle Diagnostics provides the ability to quickly identify and
resolve problems by executing diagnostic tests
Oracle
Diagnostic
Framework
Diagnostic Tests
Troubleshoots
Executes
Oracle Diagnostics
Challenges
• Is my General Ledger setup correctly?
• Is my Workflow mailer configured correctly?
• Do I have my multi-org setup correctly?
• How do I validate my E-Business Suite Data?
• I’m unable to close my Payables Period, why?
• Encountering problems running Receivables Auto
Invoice, what do I do next?
• Long SR resolution life cycle
Troubleshooting Lifecycle Without Diagnostics
Customer SupportSeveral
Iterations
Troubleshooting LifecycleWith Diagnostics and Support
ReportDownloads
Support
Customer Diagnostic Test
Runs
Solution
Oracle Diagnostic FrameworkArchitecture
Command Line
Oracle
Diagnostic
Framework
Interface Handlers
Security/RBAC
Execution Engine
Reporting Library
JavaPL/SQL
Declarative
BI Publisher
HTML
Excel RTF
Configuration Report
Browser
Oracle Diagnostic FrameworkKey Features
• Presentation– Web & Command line interface
– New and improved UI
• Configuration– Grouping of tests based on functionality
– Inputs values can be pre configured
• Execution Engine– Java, PL/SQL and Declarative
– Execute multiple tests concurrently
– Test selection allowed across applications
– Save the selection as “Test Set” for future use
– Track each request with a user defined name
Oracle Diagnostic FrameworkKey Features
• Scheduling• Single test using pre configured inputs
• Group of tests*
• Reporting• Online reports
• BI publisher integration
• HTML
• EXCEL
• RTF
• Scalability• Long running tests
• Large volume reports
Oracle Diagnostic FrameworkKey Features
• Security
• Categorization of Tests based on sensitivity of data
• Role Based Access Control at
• Application level
• Sensitivity level
(Three predefined roles out of the box)
• Extension of roles to suit business needs
• Mapping of App ids
• Test development
• Development Standards
• Reporting library
• Test repository
Oracle Diagnostic FrameworkKey Features (Roadmap)
• Proxy Execution
• Execute a test on behalf of another user
• In-Context Diagnostics
• Execute a diagnostic test from applications
• Pipe Lining of tests
• Execute tests in sequence where the output of a test
becomes the input for the next test
Extending Oracle DiagnosticsTest development
• Determine what you are trying to diagnose
• Identify
• Sensitivity
• Inputs
• Execution logic
• Error conditions and possible resolutions
• Report structure
• Write test as per the standards
• Register test within the framework
Reference: Oracle Applications Supportability Guide – Chapter 2
Diagnostic Test Classifications
• Post Installation
• Setup
• Activity
• Performance
• Security
• Health Check
• Data Collection
• Easy-to-use
• Shorten the resolution life cycle
• Move analysis and resolution closer to customers
• Enable self-service issue identification
• Minimize the need for on-site functional expertise
• Increase productivity
Oracle DiagnosticsValue Proposition
Total cost of ownershipCustomer Satisfaction
Company xyz has just finished their General Ledger implementation and want to validate their data.
The General Ledger diagnostic test will collect and verify the general setup of General Ledger as outlined in the General Ledger Implementation and Users Guides. The diagnostic test should be used during initial implementation of General Ledger and when setup information is required. Review the diagnostic output and follow the suggested actions. Error and warning messages, followed by suggested actions, identify possible problem areas.
Demo features: New UI, Test selection, Request Name Override, Execute Java test with lov inputs, View Online Report, Publish Report (HTML, EXCEL) in BI
Use Case DemoGeneral Setup
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Demo
Oracle Diagnostics Resources
• E-Business Diagnostics Patch Installation Guide
• MetaLink Note: 167000.1
• E-Business Diagnostics FAQ and Troubleshooting
Guide
• MetaLink Note: 235307.1
• Oracle Applications Supportability Guide
• Part Number: B31457-01
• For more information about Diagnostics
• MetaLink Forum: Support Diagnostics Project
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Case Study: Hudson Advisors
Q U E S T I O N SQ U E S T I O N S
A N S W E R SA N S W E R S
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Appendix
Oracle DiagnosticsTypes of Messages
Oracle DiagnosticsCommonly Used Tests
General 202260.1SetupOracle Receivables
Invoice216569.1Data CollectionOracle Payables
Internet Expense
Report Status
182986.1ActivityOracle Payables
Period Closing180165.1ActivityOracle Payables
Trial Balance180167.1ActivityOracle Payables
Period Closing260031.1ActivityOracle General
Ledger
General 205198.1SetupOracle General
Ledger
TEST NAMEMETALINK #TEST TYPEAPPLICATION
Oracle DiagnosticsCommonly Used Tests
General 206580.1SetupAssets (FA)
AutoInvoice
Interface
306017.1Data CollectionOracle Receivables
Customer245256.1Data CollectionOracle Receivables
Transaction223834.1Data CollectionOracle Receivables
Receipt215969.1Data CollectionOracle Receivables
Period Closing255941.1ActivityOracle Receivables
TEST NAMEMETALINK #TEST TYPEAPPLICATION
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