University Human Resources HR Strategic Plan

University Human Resources

HR Strategic Plan

2018 – 2021

_______________________

HR Professionals Conference

February 28, 2019

Marie Y. Williams

Associate Vice Chancellor for Human Resources

New HR Thinking, New HR Possibilities

Our Vision

We will be committed to advancing the University’s mission and strategic priorities for achieving institutional excellence.

We will accomplish this by implementing innovative HR solutions that foster a culture of productivity, engagement, inclusion to attract, develop and retain a diverse and

talented workforce.

NC State Human

Resources will be

a recognized HR

leader cultivating

a community of

HR excellence in

higher education

Our Mission

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Our Core Values and HR Culture

We are committed to developing an HR team that is passionate about HR in higher education and an HR operation that exemplifies service excellence in all that we do.

Our CREATIVE core values embody an agile framework that promotes the collaborative and inclusive HR culture we are building at NC State.

C Customer-Centric

R Results-Driven

E Engaged

A Agile

T Trustworthy

I Inclusive

V Valued HR Services

E Excellence

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The Case for HR TransformationPage 6

Five Main Recommendations1. Develop the UHR capacity to provide more strategic services to meet the long-

term workforce needs of NC State.2. Redesign the current HR service delivery model and organizational structure

to deliver strategic and consultative services to campus.3. Enhance HR processes and leverage technology to improve service-level

response times and provide strategic values, added HR services.4. Implement initiatives that enhance the HR cultures within the University.5. Enhance UHR’s reputation and brand.

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Our Strategic Road Map

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Proactively develop and enhance HR services and strategies to attract, develop, and retain a diverse and highly talented workforce to accomplish the

mission of NC State University

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People and CultureStrategic Recruitment

Enhance HR communications and the university website to promote NC State as a great place to work

Classification and Compensation

Complete Phases of the UNC System Office EHRA IT conversion project

Enhance and streamline processes for classification and compensation

Benefits, Work-Life and Employee Wellness

Provide enhanced child care service offerings for our faculty and staff

Enhance employee recognition and appreciation programs and events

Employee Engagement

Implementation of the 2018 Employment Engagement Survey Action Plan

Model HR agility through innovation, process re-engineering and continuous improvement in

delivering effective and efficient strategic and consultative HR services

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HR Continuous Improvement

HR Continuous Improvement

Develop recommendations to enhance faculty

recruitment processes

Enhance and streamline search and recruitment

processes for EHRA non-faculty and SHRA

positions

Technological/System Enhancements

Implement an online project management tool to

track our progress in accomplishing our HR

strategic plan initiatives

Continue to improve functionality of the

university’s time and attendance system

Implement an HR Concierge Center

Strategically invest in our employees through professional development and training to meet the

current and future workforce needs of NC State

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Professional Development

& TrainingPerformance Management

Evaluate software options and implement on

online SHRA and EHRA performance evaluation

tool

Enhance and/or develop performance

management training workshops and training

materials and courses

Professional Development & Training

Provide HR agile and project management

training for all UHR employees

Launch Phase II of Management Essentials

Continue to build and promote the University’s

Learning Framework Model

Measure our success by analyzing, monitoring and evaluating the effectiveness of HR services and programs through HR metrics and workforce

analyticsPage 13

HR Metrics & Workforce

Analytics

Metrics and Workforce Analytics

Develop baseline dashboard metrics and

workforce analytics

Develop an annual UHR performance report

Enhance UHR reporting for HR data decision-

making for UHR and campus colleges/units

Consistently demonstrate HR strategic and operational excellence to position NC State as a

recognized HR leader in higher education

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HR Strategy & Operations

Administration

HR Strategic Plan

Implement organizational structure

recommendations from the 2018 HR assessment

study

Conduct a university wide rollout of the HR

Strategic Plan 2018 - 2021

HR Policies & Administration & Program Review

Conduct a 3 year comprehensive rotating review

and update of university HR policies

Conduct HR compliance reviews

The Case for HR Transformation

BEFORE AFTER

New HR Thinking, New HR Opportunities

Thank You for Being Such a Great Team of HR Professionals Page 16