Transcript
Unit 1b
Functions of Departments
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Aims of the Lesson 1
1. To introduce what a functional area is
2. To discuss the main functional areas you would find in an organisation
3. In pairs discuss the different tasks that would be carried out in each department
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Functional Area
Organisations are split up into functional areas where people with the same skills are placed in the same department
Why It makes it easier to manage the
company It is easier to make decisions The company works more
effectively
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Functional Areas
Large organisations can be split up into the following functional areas: Sales and Marketing Finance Human Resources Purchases
I want you (in pairs) to list the activities each department would carry out in an organisation
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Sales and Marketing Department
Telesales (phoning people to sell)
Sending catalogues Email people offers Design adverts Attract customers Target who they are going
to sell to Design products Conduct survey Run product trials
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Finance Department
Sign cheques Money issues!! Pay employees Sort out and pay insurance Calculate profit or loss (produce
accounts) Presentations to directors on company
performance Pay suppliers
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Human Resource Department
Discipline staff Health and safety Recruitment Training staff Keep staff records Interview candidates Advertise jobs Maintain staff manuals
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PurchasesDepartment
Order catalogues Buy stock Send back faulty goods Go to supplier meetings Deal with deliveries Keep stock records
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Aims of the Lesson 2
Last Lesson To introduce what a functional area is To discuss the main functional areas you
would find in an organisation In pairs discuss the different tasks that
would be carried out in each departmentToday’s Lesson To discuss different job types Job Specification and Person Specification
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Job Titles in Departments Purchases
Purchasing Director Purchasing Manager Stock Controller Quality Controller Buyer Warehouse
Supervisor
Human Resources HR Manager HR Director Recruitment Manager Training Officer Health and Safety
Assistant Health and Safety
Manager Health and Safety
Officer Trainer
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Job Titles in Departments
Sales Sales Director Sales Manager Sales Assistant Marketing Assistant Sales Exec Sales Representative Advertising Manager Telesales
Finance Accounts Clerk Financial Accountant Accounts Assistant Credit Controller Finance Director Invoice Clerk Management Accountant Chief Accountant
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Aims of the Lesson 2
Last Lessons To introduce what a functional area is Main functional areas
Sales Finance Human Resources Purchases
Job types in each departmentToday’s Lesson Computing Services / Administration Department
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Computing Services Department
Departmental Tasks Fix computer faults Set up user accounts Courses on computers Advice on hardware
purchases Discipline/remove users Install software
Job Titles Computing services
Director Computing services
manager Data Processing
manager Data Analyst Programmer IT Support Technician Help Desk Operator
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Administration Department
Departmental Tasks Write letters and
memos Answer phones /
direct calls Keep a sign in book Keep record of staff
attendance Photocopying +
Laminating Send emails + letters
Job Titles Admin Director Admin Manager Office Manager Admin Supervisor Mailroom Assistant Receptionist Switchboard Operator
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Job Description/Person Specification
Job Description Basic information about the job, for
example, the salary, job title and description of duties and responsibilities
Person Specification Info on the type of person required,
for example, qualifications, experience, skills and qualities
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Aims of the Lesson 3
Last Lessons To introduce what a functional area is Main functional areas
Sales Finance Human Resources Purchases
Job types in each department Computing Services / Administration
DepartmentToday’s Lesson Documents in Purchases, Sales and
Finance department
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Documents in the Purchases Dept
Requisition Form This is a document that is
filled out and sent to the Buyers in the Purchasing Dept identifying what needs to be bought
Order Form After the Buyers know what
is needed and have found a suitable supplier, they will complete an Order Form
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Aims of the Lesson 4Last Lessons To introduce what a functional area is Main functional areas
Sales Finance Human Resources Purchases
Job types in each department Computing Services / Administration
Department Documents in the Purchases departmentToday’s Lesson Documents in the Sales and Finance
department
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Documents in the Sales Dept
Invoice An invoice is a receipt for something that has
been ordered It shows
the details of which items have been ordered; how much the items wanted will cost; when the items ordered should be delivered;
When an invoice is complete it is sent with the ordered goods to the customer.
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Documents in the Finance Dept
Credit Note This is a document that records any refunds
given for things bought on credit. The credit note will be sent to the Purchases
Department of the customer getting the refund. Statement
A Statement is a document that shows: what has been bought; any refunds or payments; the amount still to be paid.
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