Travel retailing in 2023

t-Retailing 2023

A future you will create (?)

* DISTRIBUTION* DEVICES* SOCIAL

* MARKETING

Gen-what?

t-Retailing B2C

* Inventory management

* Better and more relevant product

* Up-selling capability

* Improved user experience

t-Retailing B2B

* Big data techniques

* Social graph mining

* Flexible partnerships

* Loyalty and trust

Removing the friction

SEO / metasearch / semantic evolves

Responsive design / touch becomes natural

Social graph makes good business sense

NFC is a primary method

Geo-fencing breaks down barriers

Running late, automatically re-book on next available flight

Offer upgrades, priority boarding

Gate changes

Travel partner marketing (add

hotels, car)

Smart cities / airports are built

Live tech experience is good for everyone

Recommendation systems are not annoying

APIs no longer alien and threatening

Personalised distribution (finally) happens

BRICs set the standard

Augmented reality finds a purpose

Analytics to the power of 10

Wearable technology becomes useful (and cool)

Who wins?

A future you will create (?)

Thank You! / * Sláinte

kevin@tnooz.com