TQA Criteria 2009 Cat 4
Post on 21-Nov-2015
13 Views
Preview:
DESCRIPTION
Transcript
Thailand Quality Award - 1
TQA Criteria
Thailand Quality Award - 2
Day 3:09.00-10.30 2 10.30-10.45 Coffee Break10.45-12.00 4 ( 1:15 )12.00-13.00 Lunch13.00-13.45 7 13.45-14.30 12:
13: 14.30-14.45 Coffee Break14.45-16.00 16.00-16.30
TQA Criteria
Thailand Quality Award - 4
7.
6.
5.
4.
3.
1.
2.
Thailand Quality Award - 5
7.3
7.2
7.1
7.4
1.1
SWOT
7.6
3.1
6.1
KPI 5.1
4.1
3.2
Customer
Internal Process
Learning & Growth
Financial
TQA 2551
1.2
2.2
2.1
4.2
6.2
5.2
7.5
Thailand Quality Award - 6
4
( (Management by Fact)Management by Fact) ( (Learning Organization)Learning Organization) (( IT IT )) (())
Thailand Quality Award - 8
1.1. ??
( (Core Value:Core Value:Management by Fact)Management by Fact) 2020 ...... ......
2.2. ??
3.3. ??
4.4. // (( ))
Thailand Quality Award - 9
Thailand Quality Award - 10
((Measurement)Measurement)
((Data)Data)
((Analysis)Analysis)
((Information)Information)
(Analysis) Segmentation , ,
?
Thailand Quality Award - 11
(PDCA)
(Measurement & Analysis)
(Strategic Planning)
Corporate Strategy
Business Strategy
Functional Strategy
Marketing Strategy
Operation Strategy
HR Strategy
( - )
Thailand Quality Award - 12
( (Measures and Indicator)Measures and Indicator) -- P. 118P. 118
(Effectiveness)(Effectiveness) -- P. 120P. 120
( (Goals)Goals) -- P.121P.121 --> Link> Link [2.1[2.1 ((1): P.36]1): P.36]
( (Performance)Performance) -- P.121P.121
(Results)(Results) -- P.122P.122 -->>
( (Productivity)Productivity) -- P.123P.123
(Benchmark)(Benchmark) -- P.126P.126
(Strategic Objectives)(Strategic Objectives) -- P.127P.127
44 -- P.75P.75
Thailand Quality Award - 13
4.1
4.2
.
.
.
.
Best practices
4
L.O.L.O.
Thailand Quality Award - 14Ref: Athisarn Wayuparb, 2004
=Amount of output produced
Amount of resourcesEfficiencyEfficiency
Minimum Waste, Expense, orUnnecessary effort (=>7Muda)
ProductionProduction =
ProductivityProductivityOutputInput=
Output
Input
Effectiveness
Thailand Quality Award - 15
KPI : Key Performance IndicatorKPI : Key Performance IndicatorKPI : Key Performance Indicator
(PERCENTAGE)
(PERCENTAGE)
(PROPORTION)
(PROPORTION)
(AVERAGE or
MEAN)
(AVERAGE or
MEAN)
(R A T I O)
(R A T I O)
(R A T E)
(R A T E)
(N U M B E R)
(N U M B E R)
Thailand Quality Award - 16
Performance MeasuresPerformance Measures
Input: Resources, including cost and workforceProcess: Activities, efforts, workflowOutput: Products and services producedOutcome: Results, accomplishments, impacts
Are We Doing The Right Things?(What?) Effectiveness
Are We Doing The Right Things?(What?) Effectiveness
Are We Doing Things Right?(How?) Efficiency
Are We Doing Things Right?(HowHow?) Efficiency
OutputOutputInputInput ProcessProcess OutcomeOutcome
Link to SIPOC Model Value ChainValue Chain
SupplierSupplier
, Leader, Manager
Leading Indicator Lagging Indicator
InIn--ProcessProcessIndicatorsIndicators
KKeyey PPerformanceerformanceIIndicatorsndicators
Adapted fromAdapted from .. ,, ,, 20082008
Thailand Quality Award - 17
1-6
0-5% 10-25% 30-45% 50-65% 70-85% 90-100%
A
D
L
I
OL
+ OL
+ OL
Thailand Quality Award - 18
. (1)
(2)
(3)
. (1)
(2)
1.1 ?(70 )
1
Thailand Quality Award - 19
4.14.14.1
Adopted:Adopted: .. ,, 20082008
(Breath and Depth)
4.1
4.1 -1-
KQI.
InIn--process Measuresprocess Measures
LinkageLinkage //// SystemSystem
Thailand Quality Award - 22
??
Thailand Quality Award - 23
Thailand Quality Award - 24
Thailand Quality Award - 25
RWJ (Robert Wood Johnson Hospital)
SPP: Strategic Positioning PlanSPP: Strategic Positioning Plan
OPI/Pt: OrganizationalOPI/Pt: Organizational Performance Improvement/Patient SafetyImprovement/Patient Safety
SLT: Senior Leadership TeamSLT: Senior Leadership Team
MSA: Measurement AnalysisMSA: Measurement Analysis
BIC: Best In ClassBIC: Best In Class
D/BSC: Dashboard BSCD/BSC: Dashboard BSC
OPI: Organization Performance ImprovementOPI: Organization Performance Improvement
6 1. 2.
(KSF) (CSF) Stakeholder
3. 4. 5. 6. KQI Dictionary
Thailand Quality Award - 27
KPI &KQI
Thailand Quality Award - 28
o The Reality Testo o
o The Usefulness Testo ?o ?
o The Cost Testo
Thailand Quality Award - 29
KPI : Key Performance IndicatorKPI : Key Performance IndicatorKPI : Key Performance Indicator
(Measurability) (Consistency) (Clear and unambiguous) (Impact) (Communicable) (Valid over time) (Comparable) (Resilient) (Obtainable)
Thailand Quality Award - 30
- Texas Nameplate
Thailand Quality Award - 31
1.
2.
...
Thailand Quality Award - 32
...
()
X 100
Thailand Quality Award - 33
1. 2.
, ,
3.
...
1. 2. Benchmarking3. 4.
Thailand Quality Award - 34
...
Output > Input
Thailand Quality Award - 35
Thailand Quality Award - 36
Output Outcome Result
3 ?
Thailand Quality Award - 37
OutputOutputInputInput ProcessProcess OutcomeOutcome
SIPOC Model
Value ChainValue Chain
Ref:Ref: .. ,, ,, 20082008
Measurement / KQI Template
( Name of Measure)
(Definition) (Purpose)(Formula)(Unit of Measures)
(Frequency) (Sources) (Lead and
lag relationship)
(Target setting) (Who
measures) (who is the
owner: )
(who is thsupporter)
(Baseline) (Target)
QJA MD
Thailand Quality Award - 39
KPI &KQI Dictionary
Thailand Quality Award - 40
Thailand Quality Award - 41
4.1 .
Thailand Quality Award - 42
- TAF
Thailand Quality Award - 43
Linkage & Segment / /
/
/ 4.11
/
4.1 . R2 5 KQI Master
Thailand Quality Award - 45
7
0-5% 10-25% 30-45% 50-65% 70-85% 90-100%
Le
T
C
Li
/
-
/
/
Land Mark
Thailand Quality Award - 47
Thailand Quality Award - 48
Thailand Quality Award - 49
Thailand Quality Award - 50
Comparison
4.12
4.1
4.12
Thailand Quality Award - 51
Thailand Quality Award - 52
4.1 .
Thailand Quality Award - 53
1. 2.
Thailand Quality Award - 54
Thailand Quality Award - 55
4.1 .
4.1 1
Thailand Quality Award - 56
Thailand Quality Award - 57
Thailand Quality Award - 58
4.1
.
96 ?
Thailand Quality Award - 59
Level
2.2
/ 4.11
4.1
Thailand Quality Award - 60
4.1
.
Continuous Improvement & InnovationContinuous Improvement & Innovation
Thailand Quality Award - 61
Thailand Quality Award - 63
Thailand Quality Award - 64
4.24.24.2
HW/SWHW/SW
Adopted:Adopted: .. ,, 20082008
Thailand Quality Award - 65
4.2 .
Thailand Quality Award - 67
4.2 .
Thailand Quality Award - 68
4.2 .
Thailand Quality Award - 70
-
Thailand Quality Award - 71
- GSP
Thailand Quality Award - 72
Accessibility & Dissemination of Information to Staff and External Parties
Central ProvidentFund Board
Thailand Quality Award - 73
- Saint Lukes
Thailand Quality Award - 74
Thailand Quality Award - 75
4.2
Thailand Quality Award - 76
28
- - ICT -
(Integrity)
(Timeliness)
(Reliability)
(Security)
(Accuracy)
(Confidentiality)
ICT GSP
- - ICT
- Software Verify - -
-
- Real Time- - ICT
- / ICT Monitoring Response Time ICT
-
- - ICT -
- Internal Audit- Backup, Disaster Recovery Plan-
- Yearly- Daily,Monthly,Yearly- Daily,Monthly,Yearly
-
- ICT
- ICT , UserName Password
- ICT Infrastructure Firewall , Security Policy
-
-
- Software Verify
- Audit
- Real Time
- - - ICT
- Firewall 2 - Access - Electronic
-
(4.2)GSP
Thailand Quality Award - 77
TrendTrend
4.2
Thailand Quality Award - 78
4.2
KM ComPW
Thailand Quality Award - 79
Thailand Quality Award - 80
-Premier
Thailand Quality Award - 81
-Premier
Thailand Quality Award - 82
Management
Tools
Thailand Quality Award - 83
Management Tools
Tools
Thailand Quality Award - 84
Management Tools
Tools
Thailand Quality Award - 85
Management Tools
Tools
Thailand Quality Award - 87
Key Excellence Indicator 4
Use of Fact-based decision making Collection of Actionable data Use of Multiple aligned and interlinking
measures Strong analysis capability Wide deployment, accessibility of data and
information Benchmarking of Best-in-Class processes and
results Reliable, secure, and user-friendly systems Organizational knowledge captured and shared
Ref: Paul Steel, TQA Seminar 2008Ref: Paul Steel, TQA Seminar 2008
top related