Transcript

©2011 Dow Jones & Company©2011 Dow Jones & Company

The Top 10 Free Social Media ToolsSLA 2011Ken Sickles and Ryan Whiteside

1

©2011 Dow Jones & Company©2011 Dow Jones & Company

Social matters. But, why?

2

©2011 Dow Jones & Company©2011 Dow Jones & Company

Web “1.0” gave “Everyone” a voice

3

©2011 Dow Jones & Company©2011 Dow Jones & Company

Web “1.0” gave “Everyone” a voice^ the opportunity to have

4

©2011 Dow Jones & Company©2011 Dow Jones & Company

A select few have a voice

5

©2011 Dow Jones & Company©2011 Dow Jones & Company

Web 1.0 was no different…

6

©2011 Dow Jones & Company©2011 Dow Jones & Company

The Internet is evolving quickly

7

200+ Million ~700 Million 100+ Million

©2011 Dow Jones & Company©2011 Dow Jones & Company

The world’s population

1,330,141,295

1,173,108,018

700,000,000

310,232,863

9

©2011 Dow Jones & Company©2011 Dow Jones & Company

Popularity vs. Population

10,868,764

4,250,163

10,636,888

10,827,519

10

©2011 Dow Jones & Company©2011 Dow Jones & Company

Everyone has a voice, and is connected to each other

©2011 Dow Jones & Company©2011 Dow Jones & Company

©2011 Dow Jones & Company©2011 Dow Jones & Company

So what?

• Finding sources of information• Identifying topical experts• Monitoring topics in “real-time”

13

©2011 Dow Jones & Company©2011 Dow Jones & Company

Find new sources

• Managing the quantity and quality of content– 14.9% of all tweets contain a weblink– 170 million tweets daily– 25.3 million links a day

But it’s quality content..

Statistics: SysomosPew Research

Rank Story 1 How to build a Successful Online Brand2 Facebook’s Partnership with major Media Companies

3 Lady Gaga4 Twitter "Following" Feature Update

5 Case study on successful use of Facebook for business marketing

5 Top Linked Stories from Twitter(Week Ending May 27, 2011)

15

©2011 Dow Jones & Company©2011 Dow Jones & Company

What can topical experts do for me?

16

©2011 Dow Jones & Company©2011 Dow Jones & Company

Real-time monitoring

•My Favorite blogger is on Twitter!•New Blog Posts•Interesting news and articles•Pictures, videos, etc

•But there’s even more….•Live blogging from industry leading events•Notes/live stream of company earnings calls•Political events as they are unfolding

How can I filter the noise and find quality content?

17

©2011 Dow Jones & Company©2011 Dow Jones & Company

Top 10 Free Tools

18

©2011 Dow Jones & Company©2011 Dow Jones & Company

Listorious

• www.listorious.com• Human powered • Also provides Twitter search• Listorious will help you with:

– Finding information sources– Finding experts– Real-time monitoring

19

©2011 Dow Jones & Company©2011 Dow Jones & Company

Listorious

20

©2011 Dow Jones & Company©2011 Dow Jones & Company

Listorious

21

©2011 Dow Jones & Company©2011 Dow Jones & Company

Listorious

Find the people on Twitter that are relevant to your search

22

©2011 Dow Jones & Company©2011 Dow Jones & Company

Listorious

Also identify lists that have been created for your topic

23

©2011 Dow Jones & Company©2011 Dow Jones & Company

Listorious

View of a list provides the person that owns it, the members, and their recent tweets

24

©2011 Dow Jones & Company©2011 Dow Jones & Company

Listorious

Also a quick view of some key Twitter metrics

25

©2011 Dow Jones & Company©2011 Dow Jones & Company

Sulia

• www.sulia.com• Focus on filtering Twitter stream by topic• Use human selection and technology• Cover 1000+ topics• Sulia will help you with:

– Finding information sources– Finding experts– Real-time monitoring

26

©2011 Dow Jones & Company©2011 Dow Jones & Company

Sulia

Ability to search topics or “channels”

27

©2011 Dow Jones & Company©2011 Dow Jones & Company

Sulia

Information organized by topic

28

©2011 Dow Jones & Company©2011 Dow Jones & Company

Sulia

Each topic has sub-categories

29

©2011 Dow Jones & Company©2011 Dow Jones & Company

Sulia

A view of the recent tweets on selected topic

30

©2011 Dow Jones & Company©2011 Dow Jones & Company

Sulia

See who’s contributing to the topic - follow them if you’ve signed in via Twitter

31

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quora

• www.quora.com• A “Question and Answer” site• Human powered, “crowd sourced” like wikipedia• Deep Twitter integration• Founded by ex-Facebook executives• Quora will help you with:

– Finding information sources– Finding experts– Real-time monitoring

32

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quora Login

www.quora.comUser: ken.sickles@dowjones.comPass: djtechzone

33

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quora

Search the questions and answers

34

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quora

Feed of questions, topics, people you are following

35

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quora

People you may want to follow based on your interests

36

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quora

Overview of topic, and recent questions and answers

37

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quora

Single question and recent answers

38

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quora

Users can vote up and down an answer

39

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quora

Users can comment on an answer

40

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quora

Follow a question to easily get updates

41

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quora

Get detailed information on a user

42

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quora

Follow a user to easily see their activity

43

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

• www.linkedin.com• Digital “Rolodex”• 100+ million users, global• Provide news, research in addition to professional biographies• LinkedIn will help you with:

– Finding information sources– Finding experts– Real-time monitoring

44

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

LinkedIn Groups are searchable and contain great topical information and sources

45

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

Filter groups by type of group and language

46

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

Latest discussions in the group contain questions & answers plus sources; experts

47

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

Top discussions selected by group owner

48

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

Overview of a company, open positions, products, recent hires/departures

49

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

Ability to follow a company for ongoing updates

50

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

News on topics selected by members in that industry

51

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

Ability to save articles for later reading, share with others

52

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

Surfaces the top sources of news being shared; ability to follow source

53

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

Shows who in your network has shared the news

54

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

See everyone that has shared the news

55

©2011 Dow Jones & Company©2011 Dow Jones & Company

LinkedIn

LinkedIn Signal: Updates from social media being shared by your network

56

©2011 Dow Jones & Company©2011 Dow Jones & Company

Zanran

• www.zanran.com• OK, not really a “social” technology• Search engine for data/statistics• Analyze documents and pictures (charts) for data• Zanran will help you with:

– Finding information sources– Finding experts– Real-time monitoring

57

©2011 Dow Jones & Company©2011 Dow Jones & Company

Zanran

58

©2011 Dow Jones & Company©2011 Dow Jones & Company

Zanran

59

©2011 Dow Jones & Company©2011 Dow Jones & Company

Zanran

60

©2011 Dow Jones & Company©2011 Dow Jones & Company

Bing

• www.bing.com/social• Search engine• Indexes Twitter “Firehose”• Deep Facebook integration as well• Excellent way to discover new source• Not great for historical Twitter search (use Google instead)• Bing will help you with:

– Finding information sources– Finding experts– Real-time monitoring

61

©2011 Dow Jones & Company©2011 Dow Jones & Company

Bing

Trending topics, overview of recent updates

62

©2011 Dow Jones & Company©2011 Dow Jones & Company

Bing

Filter search by source (Twitter/Facebook) and timeline

63

©2011 Dow Jones & Company©2011 Dow Jones & Company

Bing

Search supports all of Bing operators

64

©2011 Dow Jones & Company©2011 Dow Jones & Company

Bing

Summary provides recent updates from Twitter and/or Facebook and shared links

65

©2011 Dow Jones & Company©2011 Dow Jones & Company

Bing

Updates show only recent updates from Twitter and/or Facebook

66

©2011 Dow Jones & Company©2011 Dow Jones & Company

Bing

Shared links is a great way to see the popular links being shared on Twitter anddiscover sources

67

©2011 Dow Jones & Company©2011 Dow Jones & Company

Bing

Bing Map Apps allow you to see tweets based on geography

68

©2011 Dow Jones & Company©2011 Dow Jones & Company

Bing

See recent updates on a geographical basis

69

©2011 Dow Jones & Company©2011 Dow Jones & Company

Twitter Search

• http://search.twitter.com/• Search engine for Twitter• Lot’s of advanced search options• Not great with historical search• Twitter Search will help you with:

– Finding information sources– Finding experts– Real-time monitoring

70

©2011 Dow Jones & Company©2011 Dow Jones & Company

Twitter Search

71

Advance search options link for best results

©2011 Dow Jones & Company©2011 Dow Jones & Company

Twitter Search

72

Search free text of tweets, and/or by hashtag and language

©2011 Dow Jones & Company©2011 Dow Jones & Company

Twitter Search

73

Use a Twitter user name as a filter (without the @)

©2011 Dow Jones & Company©2011 Dow Jones & Company

Twitter Search

74

Geo-location filter

©2011 Dow Jones & Company©2011 Dow Jones & Company

Twitter Search

75

Date filter (usefulness limited by minimal archive)

©2011 Dow Jones & Company©2011 Dow Jones & Company

Twitter Search

76

Sentiment filter

©2011 Dow Jones & Company©2011 Dow Jones & Company

Twitter Search

77

Restrict to tweets with links useful for finding sources

©2011 Dow Jones & Company©2011 Dow Jones & Company

Twitter Search

78

Results on a hashtag containing a question

©2011 Dow Jones & Company©2011 Dow Jones & Company

• http://twitturly.com/• URL filter for twitter• Each time a user tweets a URL, Twitturly caches it and applies it as a vote for

that URL• Does not matter what URL shortener is used: Twitturly crawls all links back to

sites to register actual domain

• Find all links posted for specific users, or the entire twitter ecosystem• Twiturly will help you with:

– Finding experts– Real-time monitoring– Finding information sources

Bit.ly

Tinyurl

Owl.ly

BLOG POST

= 3 Twiturly “Votes”

79

©2011 Dow Jones & Company©2011 Dow Jones & Company

Get right to the Content

1. Click the ‘Profiles’ tab to access the input bar

2. Enter a user’s twitter handle and press “Go”

80

©2011 Dow Jones & Company©2011 Dow Jones & Company

122 retweets – This looks important…

User profile

81

©2011 Dow Jones & Company©2011 Dow Jones & Company

What Else is Being Talked about?

The Number indicates the number of times a story has been linked on twitter

Recent tweets with link for added context and comments

82

©2011 Dow Jones & Company©2011 Dow Jones & Company

http://twiangulate.com

•http://twiangulate.com•Twitter follower and social network analysis• “Discover the micro-influential who only insiders follow”• Determine which brand or individual has the greatest online presence•Twiangulate will help you with:

– Finding experts– Real-time monitoring– Finding information sources

83

©2011 Dow Jones & Company©2011 Dow Jones & Company

Three Influential Twitter users

‘Biz’Biz Stone

Co-Founder, Twitter

84

‘Finkd’Mark Zuckerberg

CEO, Facebook

‘Quixotic’Reid Hoffman

Co-Founder, Twitter

©2011 Dow Jones & Company©2011 Dow Jones & Company

Discover “Micro-Influentials”

Click the “Mutual Friends” tab

Follower overlap summary (Note all 3 execs follow 1 common user…)

Enter up to 3 twitter handles and click ‘Search’

85

©2011 Dow Jones & Company©2011 Dow Jones & Company

Results Summary

Followed by all 3 executives!

Followed by at least 2 executives, these profiles are worth looking at as well…

Many have only a handful of followers - we may be on to something!

86

©2011 Dow Jones & Company©2011 Dow Jones & Company

Discovering Influencers

87

The top 50 followers of Biz have access to 101 Million People

©2011 Dow Jones & Company©2011 Dow Jones & Company 88

A shared link from Ashton Kutcher will reach 7 million people

Google only follows Biz

©2011 Dow Jones & Company©2011 Dow Jones & Company

Quality over quantity?

89

Who are the influential bloggers following?

©2011 Dow Jones & Company©2011 Dow Jones & Company

• http://twittersentiment.appspot.com/• Sentiment analysis on twitter stream• Developed by 3 Stanford Computer Science Graduate students• Integration with Google (API, widgets, analytics)• Twitter Sentiment will help you with:

– Finding experts– Real-time monitoring– Finding information sources

90

©2011 Dow Jones & Company©2011 Dow Jones & Company

• Use hashtags (#) for better relevance (designates a specific topic)

• Multi-word queries are supported, but pick up some noise

91

©2011 Dow Jones & Company©2011 Dow Jones & Company

Sentiment is mostly positive!Green = PositiveRed = NegativeWhite = Neutral

92

©2011 Dow Jones & Company©2011 Dow Jones & Company

Track Sentiment Over time• Saving a search query prompts you to login to a Google account• Your query will begin to be tracked going forward, while you are logged into the product• Popular queries like “apple” and “Obama” are being tracked automatically and do not require a saved search

January 10, 2011: Apple Demonstrates iOS 5 during the keynote of the Worldwide Developer Conference Sentiment: 52% Positive

93

April 27, 2011: White iPhone releasedSentiment: 56% Positive

©2011 Dow Jones & Company©2011 Dow Jones & Company

Create a Widget

94

©2011 Dow Jones & Company©2011 Dow Jones & Company

Just for fun… Turn your Twitter stream into a newspaper!http://paper.li/

95

©2011 Dow Jones & Company©2011 Dow Jones & Company 96

©2011 Dow Jones & Company©2011 Dow Jones & Company

kensickles@gmail.com / ryan.j.whiteside@gmail http://linkedin.com/kensickles

bstg / whitesiderj http://letstalkknowledge.com/

Thank you!!

http://www.slideshare.net/bstg

top related