Top Customer Irritations on the Afternoon Tea in London in 2014
Post on 30-May-2015
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Top IRRITATIONS of Customers on the Afternoon Tea in London in 2014
By: Maureen Gumba
What do COUPLES say?
“The table/seating arrangements were very low and ours was
particularly difficult to squeeze into without knocking over the
table and left us lounging uncomfortably for eating tea.”
Irritation # 1
“Tea was waaaayyyy too strong... The whole pot was FULL of leaves
so it was unconsumable!”
Irritation # 2
“My waiter proceeded to somehow pour half a cup in my
lap.”
Irritation # 3
“Music is very loud as the pianist sits playing so loud its hard to hear
and speak to each other.”
Irritation # 4
“Scones were cold.”
Irritation # 5
“The sandwiches were poor and lacked a lot of flavour – as
though they were skimping on the filling.”
Irritation # 6
“Many people were in Jeans. Dressing properly was not
enforced.”
Irritation # 7
What do TOURISTS say?
“We arrived for a much anticipated afternoon tea, only to be told by the gentleman on the desk that we had no booking and that the tea rooms were fully booked! Luckily one of our party of 4 had a paper copy of
the booking.”
Irritation # 1
“Scones were more like American breakfast biscuits,
warm, but definitely not scones.”
Irritation # 2
“We had to wait a long time for our scones, even though we were clearly finished. No one attended to us to see if we were enjoying, nor did anyone clean the table.”
Irritation # 3
“The bread was not soft and delicious.”
Irritation # 4
“Tea was spilled over the tablecloth.”
Irritation # 5
“Some diners admitted with ragged legged denims and dirty trainers. Smart Casual policy not
enforced.”
Irritation # 6
“It took over 40 minutes to get a server's attention to even pay
for the bill. .”
Irritation # 7
What do FAMILIES say?
“The sandwiches had been made from bread that had dried out (all
of the sandwiches were dry – including the egg and cress,
smoked salmon on beetroot bread and the ham and mustard).”
Irritation # 1
“The scones were also bone dry.”
Irritation # 2
“Our daughter had a milkshake which was disgusting. I don’t
think they were used to making them. She didn’t drink much at
all.”
Irritation # 3
“Seated a table opposite to us was a very rude business man; foul
language was used. Maybe two people that we’re doing a deal should
have been placed in a private room and only those partaking in
Afternoon Tea should be seated in such an intimate room.”
Irritation # 4
“The waiter made a mix-up TWICE as to who’s tea was who
and he poured us the wrong tea TWICE.”
Irritation # 5
“The tea was just warm, not hot.”
Irritation # 6
“The afternoon tea is supposed to be half price for kids but we
had to remind them of this when the bill came as they had
charged the full price.”
Irritation # 7
What do GROUPS OF FRIENDS say?
“Food was quite nice (some odd tastes) but not enough of it.”
Irritation # 1
“You are restricted to time slots, yet slow service means
you have to rush up as the staff clearly don’t want to.”
Irritation # 2
“The ‘home made jam’ was thin and horrible and the strawberry jam tasted like
the cheap nasty jam you find on greasy donuts.”
Irritation # 3
“The biggest disappointment though were the cakes. The
flavours were so synthetic, too sweet and stodgy.”
Irritation # 4
“Our Xmas afternoon tea was served in a room which lacked any festive decoration or atmosphere, even the piped music was generic
and non festive.”
Irritation # 5
“Terrible waitress service followed by Earl Grey tea that tasted like regular builders brew but very
stewed, with a complimentary eye roll from waitress when we
requested that she change the tea for us.”
Irritation # 6
“Although there were at least 10 varieties of tea available for
choosing, the quality of tea leaves was not good. They look old and did not have as strong flavors as I
had expected.”
Irritation # 7
What do VEGETARIANS
say?
“Only downside was the lack of Vegan (strict vegetarian) offerings even though I’d mentioned when booking
this requirement for one of our party.”
Irritation # 1
“The bread was so stale like it was at least three days old, .”
Irritation # 2
“My friend was vegetarian and gluten free. and she was
given a HAM sandwich.”
Irritation # 3
“We had requested a vegetarian, peanut free meal.
When we told the waitress she said they didn't know about
this.”
Irritation # 4
“The veggie sandwiches, while beautifully presented, were
rather bland.”
Irritation # 5
“Met by "the Manager", didn't take our coats asked us
if we wanted tea or coffee, we said tea please but we had
to call him back to ask what flavours.
Irritation # 6
“They give you one pot of tea and that is it, they put one tea bag in a large teapot. I asked
for vegetarian option but they refused.
Irritation # 7
This is only part of an extensive research I’ve done on STRATEGIES and TACTICS on the Afternoon Tea
Industry in London in 2014.
Email me at maugumba@gmail.com
to get more.
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