Tipping lecture. Western etiquette.

Tipping/Gratuity EtiquetteTipping/Gratuity Etiquette

Unit 3Unit 3

What is a Gratuity?What is a Gratuity?

A gratuity is also known as a tipA gratuity is also known as a tipA gratuity is a voluntary extra payment A gratuity is a voluntary extra payment

made to certain made to certain service sectorservice sector workers in workers in addition to the advertised price of the addition to the advertised price of the transaction. transaction.

a tip is never legally required, and its a tip is never legally required, and its amount is at the discretion of the patron amount is at the discretion of the patron being served being served

North AmericaNorth America

In North America it is usually expected that In North America it is usually expected that you tip after you have been served or you tip after you have been served or waited onwaited on

When workers are doing a service for youWhen workers are doing a service for youExample: if you buy a large television and Example: if you buy a large television and

someone takes it out of the store for you someone takes it out of the store for you and puts it into your car (a small tip of a and puts it into your car (a small tip of a dollar or two would suffice) dollar or two would suffice)

Case StudyCase Study

(add from unit one)(add from unit one)

People You Would TipPeople You Would Tip

Restaurant servers (waitress, waiter)Restaurant servers (waitress, waiter)Taxicab DriversTaxicab DriversHair DressersHair DressersNail Salon WorkersNail Salon WorkersBaristas Baristas BartendersBartendersLive Bands, Street BandsLive Bands, Street BandsAirport Luggage Carriers/Delivery BoysAirport Luggage Carriers/Delivery Boys

Restaurant GratuityRestaurant Gratuity

Restaurant ServersRestaurant Servers

Restaurant ServersRestaurant Servers

Tipping is customary in restaurants Tipping is customary in restaurants offering traditional table service offering traditional table service

Tipping is up to the discretion of the patron Tipping is up to the discretion of the patron however; 10-15% is what was expected in however; 10-15% is what was expected in the 1980the 1980

Since then the tipping norm has gone up Since then the tipping norm has gone up to 15-20%to 15-20%

Restaurant Servers (cont’d)Restaurant Servers (cont’d)

If you have really enjoyed your service you If you have really enjoyed your service you can tip a higher percentage to show your can tip a higher percentage to show your appreciationappreciation

People who work in the restaurant and People who work in the restaurant and serving industry tend to tip more by natureserving industry tend to tip more by nature

These individuals also tend to heavily These individuals also tend to heavily scrutinize the service that they are being scrutinize the service that they are being givengiven

Restaurant Severs (3)Restaurant Severs (3)

Servers expect the same quality of service Servers expect the same quality of service that they give when serving but are also that they give when serving but are also understanding of common situations that understanding of common situations that would make the service not as sharp (very would make the service not as sharp (very busy, double sat, triple sat)busy, double sat, triple sat)

Why Tip in a Restaurant?Why Tip in a Restaurant?

In North America, Servers are paid In North America, Servers are paid minimum wage or below minimum wage minimum wage or below minimum wage because they are expected to receive tipsbecause they are expected to receive tips

Servers have to ‘Tip-Out’ to other areas of Servers have to ‘Tip-Out’ to other areas of the restaurant once their shift is done (the the restaurant once their shift is done (the kitchen, the dishwasher, the hostess, kitchen, the dishwasher, the hostess, bartenders)bartenders)

If they don’t get tipped from you they end If they don’t get tipped from you they end up losing moneyup losing money

Auto GratuityAuto Gratuity

Auto gratuity (‘Auto-grat’)Auto gratuity (‘Auto-grat’)

Auto gratuity is expected for large groups Auto gratuity is expected for large groups of people who go to a restaurant to dine (6 of people who go to a restaurant to dine (6 or more)or more)

Auto gratuity is usually from 18-20% of the Auto gratuity is usually from 18-20% of the bill after taxesbill after taxes

It used to be that you tip on the amount It used to be that you tip on the amount before taxes but due to ‘tip-outs’ that idea before taxes but due to ‘tip-outs’ that idea has shifted to after taxes has shifted to after taxes

Why ‘Auto-grats’ are expectedWhy ‘Auto-grats’ are expected

Auto gratuities are expected because the Auto gratuities are expected because the server is spending an ample amount of server is spending an ample amount of time on waiting your table time on waiting your table

This takes away from the service they give This takes away from the service they give other tablesother tables

Lack of service from other tables that your Lack of service from other tables that your table should make uptable should make up

Auto Gratuity (cont’d)Auto Gratuity (cont’d)

Auto gratuity standards are usually labeled Auto gratuity standards are usually labeled on the menu so that you are awareon the menu so that you are aware

The server will also tell you about the The server will also tell you about the ‘auto-grat’ policies and standards‘auto-grat’ policies and standards

Auto-grat will automatically be placed on Auto-grat will automatically be placed on the bill for youthe bill for you

Auto Gratuity (3)Auto Gratuity (3)

A customer may choose to include an A customer may choose to include an extra tip for the server over and above the extra tip for the server over and above the service chargeservice charge

If service is very poor customers may try If service is very poor customers may try to negotiate an alternate service charge to negotiate an alternate service charge with management. with management.

Bayshore InnBayshore Inn

This is one of the places I used to work as This is one of the places I used to work as a servera server

http://http://www.watertonlakeslodge.com/waterton_mwww.watertonlakeslodge.com/waterton_maps_location.htmaps_location.htm

Let’s Order…And Tip!Let’s Order…And Tip!

http://www.bayshoreinn.com/_cabinet/1/Fuhttp://www.bayshoreinn.com/_cabinet/1/Full_Dinner_2011%5B1%5D.pdfll_Dinner_2011%5B1%5D.pdf

How much would we tip on this mealHow much would we tip on this meal

BartendersBartenders

BartendersBartenders

Bartenders don’t usually serve you food Bartenders don’t usually serve you food unless you order a meal at the bar unless you order a meal at the bar therefore; the tips are not very largetherefore; the tips are not very large

Bartenders really depend on tips because Bartenders really depend on tips because the tips make up for most of their incomethe tips make up for most of their income

Because people buy drinks so frequently Because people buy drinks so frequently bartenders may not receive large tips but bartenders may not receive large tips but they receive tips often they receive tips often

Bartenders (Cont’d)Bartenders (Cont’d)

If you pre-tip a bartender you will get If you pre-tip a bartender you will get better service better service

When you order a drink, it is commonplace When you order a drink, it is commonplace to leave a dollar or two dollars behind to leave a dollar or two dollars behind depending on how generous you aredepending on how generous you are

If you order more than one drink, two If you order more than one drink, two dollars is usually betterdollars is usually better

Bartenders (3) Bartenders (3)

Some exceptions to tipping the bartender Some exceptions to tipping the bartender 1-2 dollars (15% on large bills)1-2 dollars (15% on large bills)

Starting a tabStarting a tabSome tricks that bartenders use that you Some tricks that bartenders use that you

should avoid falling intoshould avoid falling into

HairdressersHairdressers

HairdressersHairdressers

It is not necessary to tip hairdressers It is not necessary to tip hairdressers however if you really like your hair, it is however if you really like your hair, it is nice to give them some extra money to nice to give them some extra money to show your appreciationshow your appreciation

If the person owns their own shop If the person owns their own shop sometimes it is okay to not tipsometimes it is okay to not tip

If someone works for a chair hair salon the If someone works for a chair hair salon the tipping average is 5-10 dollars per visittipping average is 5-10 dollars per visit

Nail SalonsNail Salons

Nail SalonsNail Salons

When you get a manicure or pedicure When you get a manicure or pedicure most people tip 5 dollars after the services most people tip 5 dollars after the services have been completedhave been completed

If your feet have been in really bad shape, If your feet have been in really bad shape, it is nice to give a little extra for the extra it is nice to give a little extra for the extra time and effort they put into to making your time and effort they put into to making your feet look nicefeet look nice

BaristasBaristas

BaristaBarista

A A baristabarista (from the Italian for "bartender") (from the Italian for "bartender") is a person, usually a coffee-house is a person, usually a coffee-house employee, who prepares and serves employee, who prepares and serves espressoespresso-based -based coffeecoffee drinks. drinks.

Tipping a barista is not required however; Tipping a barista is not required however; you will often find a tip that that you can you will often find a tip that that you can throw loose change from you purchase throw loose change from you purchase intointo

Airport LuggageAirport Luggage

Airport Luggage Airport Luggage

Someone helping you with your luggage Someone helping you with your luggage from the baggage claimfrom the baggage claim

Tips of 1-2 dollars are required for the Tips of 1-2 dollars are required for the lifting of your luggage and the pushing of lifting of your luggage and the pushing of your luggage cartyour luggage cart

If you are feeling generous or if you have a If you are feeling generous or if you have a large amount of luggage you can give large amount of luggage you can give more more

Food DeliveryFood Delivery

Food Delivery Food Delivery

Delivery is normally made with an Delivery is normally made with an automobileautomobile, , motor scootermotor scooter, or , or bicyclebicycle. .

tipping for pizza delivery is customary tipping for pizza delivery is customary mounts vary widely (typically suggesting mounts vary widely (typically suggesting

around 15% of the bill or at least $3) around 15% of the bill or at least $3) $1–2 for short distances, $2–3 for longer $1–2 for short distances, $2–3 for longer

distances, and $5 or more for large orders distances, and $5 or more for large orders

Live Bands/Street BandsLive Bands/Street Bands

Live Bands/Street BandsLive Bands/Street Bands

It is not necessary that you tip a live band It is not necessary that you tip a live band that you go to see in a show because that you go to see in a show because usually the cover you pay goes to paying usually the cover you pay goes to paying the bandthe band

In New Orleans, Louisiana there are a lot In New Orleans, Louisiana there are a lot of musicians and people who play music of musicians and people who play music on the streeton the street

Live Bands/Street Bands (cont’d)Live Bands/Street Bands (cont’d)

It is nice to give a dollar or two to help out It is nice to give a dollar or two to help out struggling artists that are entertaining youstruggling artists that are entertaining you

If you believe that the music is excellent, If you believe that the music is excellent, you can tip more to show your supportyou can tip more to show your support

Example of Street Music in New OrleansExample of Street Music in New Orleans (Show Video)(Show Video)

Tips on TippingTips on Tipping