Time to listen - embedding patient feedback in student assessment phase 1 pilot Dr Becky Wassall Clinical Lecturer in Dentistry rebecca.wassall@ncl.ac.uk.

Time to listen - embedding patient feedback in student assessment

phase 1 pilot

Dr Becky WassallClinical Lecturer in Dentistryrebecca.wassall@ncl.ac.uk @bexmoxon

Divya VedapuriMSc Computer Scienced.vedapuri@ncl.ac.uk

Patient experience is now VERY visible

Is feedback from patients important?

“Where appropriate, patient/peer/customer feedback should contribute to the assessment process”

Patient Experience is now centre stage

Patient feedback

on students

Collecting data

Collating data

Using the data

Reflection &

Progression

What we wanted

8 weeks Oct-Dec 2013Paper based Questionnaires10 per student

8 weeks Jan-Feb 201470 hours admin time

Feb 2014Student Progress Assessment

Feb 2014Feedback to Students

Developing Patient

Feedback System

Requirements elicitation

Choosing right tools

Regular meetings and

feedbacks

Continuous improvements

How we did it

What we got

Patient Feedback

System

User friendly

Single click report

generation

Automated email communication with students

User manual

What we found

Patients…..Positive responses (‘very good’ & ‘excellent’)Free text comments wonderfully re-affirming

Students…..35 “Adopters”: ≥10 questionnaires40 “Nearlys” : 7-9 questionnaires18 “Resisters” : ≤6 questionnaires

What now?

Teaching project• Repeat cycle with e-portfolio review

Research project• Is engagement a marker for professionalism?

Potential for product development • We are ahead of the game• GDC require every dental school to improve in

this area