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DHL Disaster Response TeamHumanitarian Logistics Movement – Matt Hemy, 19 March 2007
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Introduction
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About DPWN & DHL
DHL Corporate Sustainability
The formation of DHL Disaster Response Teams (DRT)
Innovation in Relief Distribution
DRT Operations
DRT In Action
Engaging Stakeholders
Agenda
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FINANCEEXPRESSMAIL
Leading retail bank in Germany
12 millioncustomers
Postbank IPO in 2004 generated €1.6bn
71 million mailitems per day
Quality leadership in Europe
Global Mail: international mail solutions
Over 500,000 employees and € 60.5 bn revenue in 2006
LOGISTICS
No. 1 in worldwide cross border express business
No. 1 in worldwide air freight,ocean freight, and contract
logistics business
Deutsche Post World Net
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DHL Global
More than 400 aircraft *
6,500 facilities across the globe, 35 mn sqm warehouse space
120,000 destinations worldwide
€ 26 bn in revenue (2005, excl. Exel)
285,000 employees
Over 1.5 billion shipments per year
76,000 vehicles
* Operating for and on behalf of DHL
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Corporate ValuesCorporate Values
DHL is a responsible Corporate Citizen
Mission StatementMission Statement DHL is a responsible corporate citizenresponsible corporate citizen in all countries in which we operate, taking into
account the social and environmental needs of our employees, local communities and the public
No 7 - To accept social responsibilitiessocial responsibilities
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In 2003, DHL experts saw how a flood of relief goods could shut down an airport
Earthquake relief, Bam Airport, Iran, December 2003 Airport apron and taxiways blocked with cargo, trucks and aircraft. Unsafe airport operation.
Formation of DHL Disaster Response Teams
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DHL has expertise in handling air cargo and managing airport operations
DHL has core competences in:- Airport operations.
- Cargo handling.
- Flight operations.
- Warehousing.
- Distribution.
DHL can use its experience, network and employees’ talents to support humanitarian missions and reduce bottlenecks at airports receiving huge quantities of relief goods in the aftermath of major natural disasters.
Formation of DHL Disaster Response Teams
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DRT Mission
DRT provides expert logistical support and advice to ensure an uninterrupted and effective supply
chain at the disaster site airport for incoming shipments and relief goods.
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DRT Functions
DRT provides core expertise at the airport
Sorting and stacking of goods.
Inventory management.
Unloading aircraft Handling Warehousing Loading Onward transportation
Loading of aid on to trucks or helicopters.
Goods are taken off aircraft pallets.
Supplies transferred to wooden pallets.
Handling with or without fork-lifts.
Assistance with customs processes.
x x
DHL Disaster Response Team- Core Expertise -
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Corporate Disaster Response in Action
Relief in Action
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2004 – Indian Ocean Tsunami (Sri Lanka)
DHL DRT operated at Colombo Airport
7,000 tonnes of relief supplies handled from 160 charter aircraft in 3 weeks with 35 volunteers.
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2005 – South Asia Earthquake (Pakistan)
DHL DRT operated at Chaklala Air Force Base, Islamabad
9,000 tonnes of relief supplies handled from 230 charter aircraft in 3 weeks by 30 DRT volunteers.
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2006 – Yogyakarta Earthquake (Indonesia)
DHL DRT operated at Adisoemarmoe Airport
200 tonnes of relief supplies handled from 8 charter aircraft in 1 week by 14 DRT volunteers.
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2006 – Typhoon Durian (Philippines)
The DRT provided logistics management advise to the various government disaster management agencies after the November 2006, Typhoon ‘Durian’.
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2006 – INSARAG (China)
DRT participated in the Asian Pacific Regional Earthquake Exercise August 4 – 8 August 2006, Shijiazhuang, China
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Innovation – ‘Speedball’
Innovation in Relief Distribution
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Innovation in Relief Logistics Distribution
South Asia Earthquake - 2005
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Problem: Delivering aid to remote and inaccessible areas
– Cardboard boxes broke when dropped from helicopters.
– Damaged goods.
Solution: DHL ‘Speedball’
– New use for DHL polypropylene shipping bags.
– Easy to handle.
– Does not break when dropped from 35 meters.
– A ‘survival package’ (contains supplies for 7 people for 10 days.)
1. Unsorted relief supplies arrive
2. Relief supplies are sorted and stored
3. DHL shipping bag filled with supplies
4. DHL ‘Speedballs’loaded on helicopter
5. DHL ‘Speedballs’dropped from helicopter
1. Unsorted relief supplies arrive
2. Relief supplies are sorted and stored
3. DHL shipping bag filled with supplies
4. DHL ‘Speedballs’loaded on helicopter
5. DHL ‘Speedballs’dropped from helicopter
Innovation in Relief Distribution
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Innovation in Relief Distribution
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Engaging Stakeholders
Innovation through Collaboration
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UN Partnership – We deliver help
‘We are proud to support the UN in this important mission with our core competence in logistics and we will deliver help to wherever in the world it is needed.’
Monika Wulf-Mathies, Managing Director, Corporate Public Policy and Sustainability, DPWN, during the signing of the
Memorandum of Understanding between DPWN, the UNDP and the UN OCHA.
Memorandum of Agreement signed in December 2005 with the United Nations Development Program and the United National Office for the Coordination of Humanitarian Affairs
Integrated approach doesn’t just focus on relief, but also on disaster preparedness and disaster response
Expand DHL’s involvement in disaster response by setting up its own global network of three Disaster Response teams, with the first of these in AP
In the event of a major natural disaster, teams comprising specially trained DHL employees (DRT) will help manage crucial logistics operations in airports close to the affected area
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Engaging Stakeholders
Collaboration with Governments & the Military is crucial to the success of any disaster relief operation.
Clear outline on capability and what service is donated.
Establish ground rules prior to disaster occurring.
Establishing the contact network.
National Disaster Management Agency (India)
CEO DHL Express Asia Pacific, meets with the President of the Philippines over DHL support to Disaster Relief – Typhoon “Durian”
Department of Social Affairs, Government of Indonesia
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On the 29th of November 2006, DHL signed a historic MOU with the Ministry of Civil Affairs. The first of its kind in China between the Government and a Corporate entity. This MOU recognizes the support that companies like DHL can provide during a National Disaster.
MOU - PRC Government & DHL
Department of Social Relief, Ministry of Civil Affairs (PRC)
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A truly rewarding experience
The experience was overwhelming. I felt that managing and reorganizing the relief supplies to be sent out to the affected sites was something that I personally contributed to. Being part of the relief mission was both enriching and fulfilling. – Edward Lim, Safety & Security Manager, DHL Express Singapore Hub & DRT Volunteer
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Asia Pacific Disaster Response Team
Summation:
- Provide a capability that adds value.- Foster close relationships with your stakeholders.- The National Government is the Controlling Authority.- Agreed protocol (MOU) to participate.- Work very closely with the Military.- Pass on your expertise.
Matt HemyRegional Crisis Manager – OperationsDHL Express Asia Pacific+65 6216 6825matt.hemy@dhl.com
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