The impact of Mobile First on BPM - IBM Smarter Business 2013
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IBM Smarter Business Conference 2013, Stockholm © 2013 IBM Corporation
The Impact of Mobile First on BPM
Pundarik Ranchhod, Head of Process and Mobile Ascendant
IBM Smarter Business Conference 2013, Stockholm
Context Aware Apps: The Impact of Mobile First on BPMPundarik Ranchhod, IBM Smarter Business, 2013, Stockholm
IBM Smarter Business Conference 2013, Stockholm
Introduction
• Pundarik Ranchhod
• Process & Mobile Practice • Europe
• Ascendant, London, UK
IBM Smarter Business Conference 2013, Stockholm
Have you extended processes to Mobile?
IBM Smarter Business Conference 2013, Stockholm
Introduction
Mobile First
Context
Impact on BPM
Questions & Close
Agenda
IBM Smarter Business Conference 2013, Stockholm
900,000 Apps for Apple
IBM Smarter Business Conference 2013, Stockholm
Consumer Driven
IBM Smarter Business Conference 2013, Stockholm
“Google programmers are doing work on mobile applications first, because they are better apps and that's what top programmers want to develop.”– Eric Schmidt, Google CEO at MWC 2010
What is Mobile First?
IBM Smarter Business Conference 2013, Stockholm
What is Mobile First?
IBM Smarter Business Conference 2013, Stockholm
Approach
IBM Smarter Business Conference 2013, Stockholm
Systems of Engagement
http://www.aiim.org/futurehistory
Geoffrey Moore, 2011
IBM Smarter Business Conference 2013, Stockholm
Record and Engagement
IBM Smarter Business Conference 2013, Stockholm
IBM Smarter Business Conference 2013, Stockholm
Introduction
Mobile First
Context
Impact on BPM
Questions & Close
Agenda
IBM Smarter Business Conference 2013, Stockholm
ContextPower to change behaviour
BPM Repository
IBM Smarter Business Conference 2013, Stockholm
Context
Habit forming
BPM Repository
IBM Smarter Business Conference 2013, Stockholm
Context
Relevant
BPM Repository
IBM Smarter Business Conference 2013, Stockholm
Context
Conference AttributesGreat locationRelevant contentInteresting peopleWifiGood food & drinks
IBM Smarter Business Conference 2013, Stockholm
Context
OutcomesMet new peopleEducatedMotivatedFound that Malbec wine!
IBM Smarter Business Conference 2013, Stockholm
Context
AttributesGreat locationRelevant contentInteresting peopleWifiGood food & drinks
OutcomesMet new peopleEducatedMotivatedFound that Malbec wine!???
IBM Smarter Business Conference 2013, Stockholm
Value & Context
- Value & Worth: Creating new markets in the digital economy by Irene Ng
Attributes Outcomes
You“Customers implicitly design themselves and their contexts to co-create value with the firm.”
IBM Smarter Business Conference 2013, Stockholm
Introduction
Mobile First
Context
Impact on BPM
Questions & Close
Agenda
IBM Smarter Business Conference 2013, Stockholm
Impact on Business Process
Context drives success with Apps
BPM Repository
IBM Smarter Business Conference 2013, Stockholm
Impact on Business Process
Business Process is all about context!
IBM Smarter Business Conference 2013, Stockholm
Impact on Business Process
Sequence of tasks easily changed
Meta data about process stored
e.g. Data Types, Activity, UI
Client process modeling
IBM Smarter Business Conference 2013, Stockholm
Engagement
Systems of EngagementRequire coordination
Interaction through activities
Activities assigned a context
Forester Research
IBM Smarter Business Conference 2013, Stockholm
Welcome to My World
IBM Smarter Business Conference 2013, Stockholm
Pundarik.ranchhod@atech.com
@pkiddo
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