The Equipt to Innovate(tm) Lightning Round: Governing's Government Performance and Innovation Summit 2016

#Unstoppable

Strategy

Operations

Strategy - Execution = POINTLESS

Execution - Strategy = AIMLESS

LIFELONG LEARNING

HEALTH

COMPASSION

Performance & Innovation System

Performance Management “How well are we doing it?”

Improvement & Innovation

“How can we do it better?”

Planning “What are we trying to do?

In Health Outcomes Louisville Ranks 12 out of 15 Peer Cities

2020 Goal: Top Half

Community Leaders

Government Leaders

If you don’t change direction, you may end up where you are heading

Planning System Process for Cascading Implementation w/the

Community Constant Monitoring &

Diagnosing Celebrating Success

#Unstoppable

Broadly Partnered

Tawanna Black

The Land of 10,000 Collaboratives

Great Effort To Partner Broadly Across SectorsPublic Sector Private Sector

Community Sector Philanthropic Sector

In reality though we’re still operating in silos 

PHIL

ANTH

ROPI

C

PUBL

IC

PRIV

ATE

COM

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Y

Sitting Across the Table

Maybe we lack inclusiveness

VisionChanging the way philanthropy

works…A collaborative of 20 corporate,

family and community foundations and public sector

funders aligning strategies and investments to catalyze

comprehensive, sustainable change in North Minneapolis.

Our shared strategy is inspired and shaped by ideas and lessons learned from the community, from one another, and from experts in the field.

We’ve been able to leverage the strength of our membership to benefit North Minneapolis by attracting additional investments and attention for the promising work happening here.

We channel our influence and the wisdom of this community to drive policies, practices and investments that build upon North Minneapolis assets and strengthen the vitality of this community.

Each year our members invest over $15 million in North Minneapolis. By changing the way philanthropy works in North Minneapolis, we are aligning those resources to get the biggest and best return for this community.

4 LE

VERS

BUILDING SOCIAL CAPITAL•Changing Philanthropy•Connectivity•Values Driven Impact

BUILDING THRIVING ECONOMIES•Workforce development: 2,000 AA men employed by 2020•Business Development: 1,000 jobs by 2019•Transit DevelopmentBUILDING THRIVING LEARNINGCOMMUNITIES•High Quality Schools- 4,000 seats by 2020•High Quality Expanded Learning Providers•Successful NAZPR

IMAR

Y FO

CUS

AREA

S

Changing the way philanthropy works… Learning, Leveraging, Influencing & Investing

Mayor RT Rybak Wants a Promise Zone

Mayor Betsy Hodges Wants a Promise Zone

Traditional Partnership

Effective Partnership • Government facilitates and participates in cross-sector

initiatives focused on improving outcomes, whether or not those initiatives originate from city hall.• City staff is empowered to collaborate across

departments and externally to achieve their targeted outcomes, including intergovernmentally (county, state, federal).• Communication mechanisms are in place to help internal

and external stakeholders stay informed of government activities and assess progress towards the city's goals.

Broadly Partnered for Community Impact

Changing the way philanthropy works… Learning, Leveraging, Influencing & Investing

Priorities for Collective Action 1. Strategies that meet families where

they are 2. Strategies that lift the entire family

~ we cannot sacrifice two generations to focus on youth

3. Comprehensive systems change: Race, Place, Income

4. Multi-sector collaboration and alignment

5. Aligned workforce and economic development systems; Jobs for the least employed

The Division of Citizen ServicesThe Division of Citizen Services is a component of the Office of the Mayor for the City of Buffalo. It is comprised of several programs, all of which aim is to work with residents, block clubs and organizations to address quality of life issues and better service the community. These include:

• 311 Call and Resolution Center• Save Our Streets Program

»Clean Sweep Program»Landlord Training Workshops

• Citizen Participation and Information• Citizen Participation Academy• Anti-Graffiti and Clean City Program• Crime Prevention Initiative• Urban Fellows Program• Beautify Buffalo – Service Impact Grants

»Impact Volunteerism

Data - Buffalo 311 Call types

Housing Inspections

Garbage Totes

Cases between January 1, 2014 - December 31, 2014

Housing violations - 12,003 cases

Garbage Tote - 10,948 cases

Forestry -3,221 cases

NationalGrid Streetlights - 2,310 cases

Buffalo Police Department - 2,003 cases

Recycling Missed Pickup - 1,939 cases

Garbage Missed Pickup - 1,853 cases

Pest - 1,484 cases

Sidewalks - 1,455cases

Top 10 Calls to Mayor Brown's 311 Call and Resolution Center for 2013

The Equity of Service

• Creating the 311 Call & Resolution Center has allowed the City of Buffalo to better respond to the needs and concerns of the residents.

• In addition to responding, the Division has made it a priority to be proactive in identifying and addressing chronic quality of life issues.

• Following patterns and trends in 311 data, it has become possible to focus on areas of need that would have otherwise been overlooked.

BEFORE…• Areas were simply targeted based on what local

law enforcement flagged as a “hot street” or sensed via “gut” feeling.

• The paradigm has changed…now we are compiling data from various sources to get a more accurate read on areas most in need into meaningful data sets, that would uncover target areas and therefore boost program efficiencies.

Operation Clean Sweep

Planning Analysis Implementation

There are three stages behind every clean sweep:

Operation Clean Sweep - Locations

• Request Statistics (3 months in advance)

• Collect Datao Police Crime Analysiso 311 Call and Resolution Center o Mayor’s Officeo Council District Offices

• At least 1 Clean Sweep is held in each of the 9 councilmatic districts

•Potential Location Visito Utilize Selection Criteria Sheet

to make assessmento Assure location has a balance in

Crime Analysis Statistics, blight and Housing Code Violations

• Codes Violations Abandoned/Blighted properties Board up Request Debris build up

• Vacant lots Overgrown Grass Debris

• Block Club Complaints/Community Complaints

• Police Department intelligence Shots Fired Drug Activity General Ongoing Nuisance Behavior

• Dog Complaints Abundance of Unregistered Animals Neglected animals Animals causing disturbance/possible

threat to community

Clean Sweep Indicators – Quality of Life Indicators

• Rodent Complaints Rats Skunks Ground hogs

• Streets and Sanitation Complaint Abundance of Potholes Abundance of abandoned tires

• Overgrown shrubbery Removal of drug and weapon hiding places

• Socioeconomic Factors Unemployment Poverty Educational Attainment

• Gang Activity Truancy Large congregations on corners and in front of homes Tags-Graffiti

Operation Clean Sweep - Analysis

Operation Clean Sweep – Taking it to the streets

Operation Clean Sweep--Implementation

Buffalo Fire’s Outreach team offering information about their File-of-Life Program

Buffalo’s Community Police Officers conversing with residents.

Operation Clean Sweep – Opening the canopy of the street

Overgrown Lot Before and After

Law Enforcement – Community Policing

Resident InvolvedRevitalizing engagement practices for especially hard-to-engage population for better policy and

service delivery

Racial EquityisGood Government

Racial inequity in the U.S.

30 Years

History of government and race

Explicit Implicit Government for racial equity

Rapidly changing demographics

2010 2015 2020 2025 2030 2035 2040 2045 20500

50,000,000

100,000,000

150,000,000

200,000,000

250,000,000

White

People of Color

Popu

latio

n

• Think of a number between 1 and 10

• Multiply that number times 9

• If it is a two digit number add them together (for example 32 would be 3+2=5)

• Subtract 5

• Convert to a letter (a is 1, b is 2, etc.)

• Country starts with that letter

• Animal that starts with that letter

• Fruit that starts with that letter

?

Government Alliance for Race and Equity

Oregon

California

Michigan

Virginia

PortlandMultnomah County

Alameda CountyFairfax County

Ottawa County

= Active GARE Members= Current GARE Engagements

MassachusettsBoston

WashingtonSeattle

Tacoma

Minnesota

Iowa

WisconsinMetropolitan Council

MinneapolisMinneapolis Park BoardSt. Paul

DubuqueIowa City

Dane CountyMadison

= Racial Equity Here Participants

National best practice Normalize• A shared analysis

and definitions• Urgency / prioritize

Organize• Internal

infrastructure• Partnerships

Operationalize• Racial equity tools• Data to develop

strategies and drive results

Visualize

90%90%

National best practice

National best practice

Process Product

What is a Racial Equity Tool?

Actively inserts racial equity into decision making

processes

Employee Survey

“Examine impact of race at work”

“Actively promoting RSJI changes”

“Dept and City making progress”

When we find solutions that work for those

most vulnerable in our communities, we find solutions that work better for everyone.

BUDGETING TO GET THINGS

DONERick Cole

City Manager, City of Santa Monica@SaMoCole

“Because that’s where the money is.”

- Willie Sutton

BUDGET &INNOVATION

“If something cannot go on forever, it will stop.”

- Herbert SteinEconomist

Cutting a LEXUS doesn’t make it a CAMRY; it makes a WRECK

INPUTS OUTPUTS

OUTCOMES

WHAT MATTERS MOST: RESULTS

CASE STUDY:STREET PAVING

STREET PAVING:10% increase in paving $16 million saved

CASE STUDY:BUSINESSTAX CUSTOMERSERVICE

CUSTOMERSERVICE:BEFORE: 50% waiting 2 weeks

AFTER: 100% get answers in 1 day

0

10

20

30

40

50

60

70

80

90

% of Calls AnsweredDuring March

2013

WHERE?Successful performance budgets in states like Iowa & Washington; counties like Los Angeles & Multnomah; cities like Baltimore & Ventura

HOW?Establish goalsSet Metrics

HOW?Move from Line Item Budgeting to Program Budgeting

HOW?Design an inclusive process

HOW?Prioritize available funding

Alignment is key

It’s not the numbers that count, it’s what you do with the numbers that counts.

It’s a marathon, not a sprint.

If we are not budgeting for results, what are we budgeting for?

“The looming talent crisis that we’ve been talking about for years is right on our doorstep.”

54% of governments reported an increase in retirements

“The real question is whether or not local governments have a plan to fill the growing number of vacancies with qualified candidates.”

Current Landscape:● The skill sets local

government most need in new hires are:○ Interpersonal○ Technology○ Written communication

How do we create 21st century public organizations that can compete with private sector companies? Access

today’s presentation

ideas at ELGL.org.

Recruitment Tips:➔ Use Hashtags in All Posts

#governmentjobs#localgovjobs#statejobs

➔ Tag Handles@GovernmentJobs@ELGL50@ELGLJobs@EconDevTodayLocal colleges/universities

➔ Use graphics and images in posts

Technology Tools:➔ GitHub

Collaborate on policy within your organization.

➔ SlackOnline messaging, archiving and search.

➔ TrelloProject prioritization tool designed for teams.

75% = More paid leave25% = More compensation

“Careers are a jungle gym, not a ladder.”- Sheryl Sandberg, Lean

In

Paid parental leave is a tipping point issue for a new generation of workers.

TipIf you can’t afford paid parental leave, then front load vacation accruals so new employees can accrue leave faster (but at the same overall rate).

Performance Previews:● Have a natural conversation.● Try to learn how the other

person sees things and not debate whether the other person has concluded the facts as you see them.

● Try to become aware of the staff member’s strengths, limitations, style and psychology.

● If you must complete performance reviews, consider increasing the frequency - twice a year or quarterly

#13PercentToday:

The last 30 years have shown us

that business as usual isn’t working.

15%:The updated % of women currently serving as city

managers.

1984:13% of city

managers were women in 1984.

Superbosses:● Superbosses have the unique

ability to groom talent.● The success of superbosses

is measured by how many leaders they’ve helped grow and develop.

Performance Evaluation Tip:Ask these questions:● Have you been actively involved in succession planning?● What strategies have you implemented to strengthen

your organization’s next generation of leaders?

Practical Tips:➔ Don’t hoard training

Take staff with you.➔ Hire people who look

differently than you do.Especially if you’re a white male.

➔ Create paid internships.Share with another jurisdiction if you can’t afford it alone.

Engage Your Community:

➔ Youth councils & academies➔ Civic engagement online

tools:◆ Participatory budgeting◆ Polling◆ Online town halls◆ Citizen response

management

It’s Time:➔ Try new things➔ Elevate new

leaders➔ Implement

progressive programs

➔ Take calculated risks

Thank you!

Data DrivenBringing the Power of Data, Analytics and Performance Measurement to Getting Dramatically Better Results

2016 Governing Summit on Government Performance & Innovation Louisville, KYdmott@cuyahogacounty.us

05/03/2023

Office of Innovation and Performance Cuyahoga County, Cleveland Ohio

Data Is Married to Public Problems

What is Performance Measurement?

“For performance measurement, the operational question is: How can we measure what we are doing?” ~Dr. Bob Behn

What is Performance Management?

“For performance management, the operational question is: What are our more significant “performance deficits,” and what is our strategy for eliminating or mitigating a few of the most important ones?” ~“Dr. Bob Behn”

What is Performance Leadership?

“For performance leadership, the operational question is: How do we motivate everyone in our organization—and our collaborators, too —to pursue our strategy with intelligence, creativity, and persistence, and thus to eliminate these few important performance deficits?” ~Dr. Bob Behn

Three A’s of Data

Eric Ries

What is Data Analytics?

The science of examining raw data with the purpose of drawing conclusions about that information.

The workforce needs data skills and empowered, engaged data employees

Analytical Mathematics Domain Knowledge Technology

Story Telling Collaboration Customer Centric

Problem Solving

Visualization Programming Predictive Modeling Innovation

Maps are Empowered by Data: New Orleans Predicts the Presence of Alarms

“If the King does not read it, it has no value.” - Doug Hamilton, Chief of

Public Services

Mayor Walsh in Boston has it in his office!

Boston’s new ‘data dashboard’ shows diversity (or not) of city’s workers

A photo is data - One in Five East Cleveland Properties is Abandoned

Photos are Data: Children Waiting to Be Adopted

Cuyahoga County Children and Family Services Heart Gallery

How do We Get Results?

Why Six Sigma?

“Measuring averages alone is not enough, the public sector must understand the root causes of variation in performance.”

- Daro Mott, Chief Innovation Officer

Innovation Example: Internal Consulting – Six Sigma Process Innovation in Louisville-Jefferson County

• Hospital Turnaround Time Performance

Cuyahoga County Needs Data to Understand the Health of its Balanced Scorecard•Reduce infant deaths & ensure that babies are born healthy •Enhance the vibrancy of our community to attract and retain talent •Provide high quality universal• pre-kindergarten services