The Benefits of Collaborating in a Real-Time Enterprise Social Network
Post on 01-Dec-2014
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The Benefits of Collaborating in a Real-Time Enterprise Social Network
Sabine Bennett
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About the Speaker
• Writer for Documentation and User Assistance Team at salesforce.com
• Tech Writer, Journalist, Meteorologist
Setting the Stage
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Collaboration Ideas Status Quo Why use a Social Enterprise Network (SEN)? We use Chatter How to implement your own SEN
Collaboration Ideas Status Quo Why use a Social Enterprise Network (SEN)? We use Chatter How to implement your own SEN
Collaboration
@binebennett @LavaConSource: IDC’s Social Business Survey, May 2011
Status Quo: Email
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Pros: Ubiquitous Easy to use Secure?
Cons: No versioning Overwhelming Hard to manage
Pros: Ubiquitous Easy to use Secure?
Cons: No versioning Overwhelming Hard to manage
Do you control your inbox or does your inbox control you?
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SENs to the Rescue
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Connect People + Data
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Find information Answer questions Share files Search across all data Team collaboration Connect with customers
Find information Answer questions Share files Search across all data Team collaboration Connect with customers
We Use Chatter!
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Profiles
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Group Power
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Ask or answer a question and reach many Public, private, and customer-facing groups No mass emails
Ask or answer a question and reach many Public, private, and customer-facing groups No mass emails
Share Data
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File upload directly or via attachment to a post Different collaboration levels
File upload directly or via attachment to a post Different collaboration levels
A Day in the Life of …
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New feature is documented! Yay! Now I need to get the draft reviewed…
Post to Group …
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… Shows Up in Feed
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Set File Sharing
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Mention Others
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Chatter Mobile
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Chatter app for phones and tablets
How Did We Do It?
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From the Top
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Get executives on board
Lead by example
Get executives on board
Lead by example
“When we first introduced Chatter, the company reorganized itself in days. I learned more about my company in a few months than I had in the last three years.” (Marc Benioff, salesforce.com Chairman and CEO)
Share Big Messages
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Organizational changes IT announcements HR updates
Organizational changes IT announcements HR updates
Organize Company Events
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Ignite Company Culture
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Company parties Volunteer events Airing of grievances
Company parties Volunteer events Airing of grievances
Work = Fun!?!
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Q & A
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