The 15 Customer Service Commandments

Goodlooking Optics

#1 – Offer tea, coffee or hot chocolateAsk them how they like it – e.g. what

strength, etc.

#2 – Ask patients how they are and how their day is going

#3 – Offer the patients sweets

#4 – Offer to clean the patient’s jewellery

#5 – Explain the reading chart to patients

#6 – Switch music to suit the customer

#7 – Ask older patients how they got here and offer to call them a taxi when they are leaving

#8 – Look after patient’s children while they are having the sight test

#9 – Explain the pupilometer to patients

#10 – Offer to buy patient’s lunch if they come to a sight test during their lunch hour

#11 – Involve customers in our conversations

#12 – Offer to fix, adjust and clean patient’s existing glasses

#13 – Compliment patients on their hair, nails and style

#14 – Hang up and dry customer’s jackets if wet

#15 - Ask patients about what they are going to be doing at the weekend

Education