Tenant Involvement The Tenant Involvement Process.
Post on 18-Dec-2015
231 Views
Preview:
Transcript
Tenant Involvement
We recognise that the best way to deliver a service that tenants and leaseholders want is to work with and listen to our tenants.
Tenants’ and leaseholders’ views are able to influence decisions affecting their homes and communities.
The council is better able to provide services which the tenants and leaseholders value. We find this out by meeting and talking to them.
This will continue to strengthen and improve relationships between tenants, leaseholders, officers and members
Tenant Involvement
The TeamTenant Involvement Manager
Two Tenant Participation Officers
Tenant Participation Support Assistant
Housing Officers, Income Officers,
Sheltered Scheme Managers
Tenant Involvement
Explains how the process will be taken forward
Gives direction to staff
Identifies the opportunities for tenants to be involved with the council
Specifies the performance measures that we will be working to
Tenant Involvement
Tenant & Leaseholder Publications
Open Door Newsletter
Local Offers & the Annual Report Booklets
Tenants Compact
GBC Website
Tenant Involvement
Opportunities for Involvement
Living + Learning free training program
The formal Area Forums
Focus, Reading & Consultation groups
Mystery Shopping
Open Days and Local Community events
Annual Tenants & Leaseholders Conference
Tenant Involvement
Armchair Exercises
Beginners Photography
GreenfingersAllotment Group
Wallis Park Fun Day
Tenant Involvement
Out of 312 people consulted between April and August 2014
There were 66% of tenants satisfied with our services overall as a landlord we had set a target of 50% and 53% of tenants & leaseholders are satisfied that their views are being taken into account again with a 50% target.
75% of tenants & leaseholders are satisfied with the opportunities for involvement 10% and 16% have actually been engaged in some form of involvement 50%
Of those questioned, 75% said they are satisfied with the training and support that we make available for them to become involved, our target is 90%
and 72% of tenants & leaseholders are satisfied that they are kept informed on involvement activities 90%
Aside of these figures, 35% of those questioned are involved with representative groups in their communities that are not registered as a formal group with the council 20%
top related