Transcript
The story so farRachel Murphy
28 January 2015
What are we trying to achieve?
Improve the way we work with the businessBuild a customer centric ethos into our approachUnderstand our technical estate and capabilities
The workstreams
5. Joint development approach
7. Looking to the future…
1. Establishing the basics
3. Service management
6. Communications & engagement
4. Strategy & architecture
2. Quick wins
1. Establishing the basics
Getting the SLT to work consistently together
KPI and metrics across all areas
Demand log for business requests
2. Quick wins
Techbar
iPads
WiFi
Tech bar
Bring the service desk concept on the road
Find out how we can better help and support our colleagues
Share our plans and news
Tech bar in numbers
8 sessions
86 issues/ideas
50 people
iPads
Listened to feedback
New secure container
Scoping out business/customer requirements
Wifi – one of life’s essentials!
3. Service management
We’ve got a proper service desk
We’ve got a consistent process that everyone follows when dealing with calls
You can’t manage what you can’t measure
4. Strategy and ArchitectureReview and map applications and infrastructure
Top 40 – hold, invest, retire
Define governance controls for the future
Exploring sourcing options for the future
5. Joint development approach
All three development teams working to the same methodology
Single GitHub account
Agile coaching to boost collaboration and output
Framework for development
Consistent with GDS approach
Framework, not a prescription
Coaching, now and next year to help align us
Development framework
ExploreUnderstand your challenge and the user need. Initial view of technical options. Agree what your MVP will be.
AlphaBuild a prototype for your MVP. Test it with users to gauge its effectiveness. Iterate. Begin work on some technical tasks.
BetaBuild your MVP to production scale, building a picture of the support arrangement needed. Test with more users.
LiveDeclare your service live when it is performant and stable. Iterate and improve.
Activities/outputsBuild consensus, form your team, agree objectives.
Activities/outputsPrototype(s), user research.
Activities/outputsMore stable MVP, defined support arrangements.
Activities/outputsSupport plan, stable production environment, improvement plan.
6. Communications and engagement
Feedback from customers
Change champions
TechBlog
Feedback from our customers
Operation War Diary
How could technology improve?
‘More business focused and less Technology and inwards looking.
Better project planning and communication, particularly for larger projects and system upgrades.’
But the little things make a difference too…
Operation War Diary
How could technology improve?
‘It would be helpful if computers turned on quicker.’
Need photo14.68 x 9.83
Change champions
32 ambassadors for technology change in their teams
Quarterly workshops, run as facilitated session
Next one – end Feb. Anything you’d like us to get across?
7. Looking to the futureApprentices and talent
Skills assessment
People moves for the end of March
Transformation with a Target operating model
Apprentices and talent
Look at alternatives to standard recruitment
Specialised apprentice companies, graduates, work placements
What can we learn from start-ups?
Skills assessment
People are our strength and we want to make the most of them
Will help us decide on future shape and structures
People have talent, knowledge and skills outside of their job title – this will help to unlock that
People moves - end of March Jeff’s statement in December
Working with SLT to progress
Period of shadowing first two weeks of February 2015
Intention to communciate staff moves end of February 2015
Transformation‘Target’ Operating Model
Any questions?
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