Teamwork (1)

PESENTATION ON TEAMWORKPRESENTED BY

KAIS NANDOLIYA MAUNISH MODI KAIYUM KHAN

BRIJESH BANUGARIYA

DATE : 30 OCTOBER 2013

PRSENTED TO : PROF. NIKUNJ NAYAK

TEAMWORK

INTRODUCTION

In the business environment nearly all

individuals within an organisation will

belong to one or more groups or teams.

A team is a set of people with a range of

different skills who will ideally have

objectives that contribute to the overall

corporate strategy of the business.

DEFINITION OF TEAMWORK

Teamwork is defined "a joint action by a group

of people, in which each person subordinates

his or her individual interests and opinions to

the unity and efficiency of the group.

The most effective teamwork is produced

when all the individuals involved harmonize

their contributions and work towards a common

goal.

APPLICATIONS OF TEAMWORK

If we discuss about teamwork in principles

of management then we have to visualize how

the team working building activities are carried

out in any companies, organizations,

corporations.

Here we have took the best example of the

Indian Organization that is Mumbai’s

Dabbawalas who have got honor of “Six

Sigma” efficiency rating of 99.999999; that

Dabbawalas made one error in six million

transactions.

KEY ELEMENTS OF MANAGEMENT OF DABBAWALAS

Organization structure and working style

Uninterrupted services

Commitment And Attitude Qualifications

Purpose and value

Cooperation and Coordination

Loyalty

Recruitment Selection

Self Discipline

Sense of Ownership

Abandon Negative Issues

Elegant Logistics

Supply Chain system

ORGANIZATION STRUCTURE AND WORKING STYLE

The Governing Council

The Mukadams

The Dabbawalas

The Nutan Mumbai Tiffin Box Suppliers' Charity Trust has a very flat structure with only three levels

At these meetings, the Dabbawalas discussed their

problems and explored possible solutions.

The problems could be with the police, municipal

corporation, customers, etc.

They also adjudicated disputes among Dabbawalas

using their own system.

The Trust collected Rs.15 from each Dabbawala

every month to maintain a welfare fund.

The Organization’s success is due to their human

resource system, in way they hire, develop, manage

and reward people.

UNINTERRUPTED SERVICES

  Except for people using the dabbawalas

service. Because they have  a record of

uninterrupted even on the days of severe

weather such as Mumbai's characteristic

monsoons. The local dabbawalas at the

receiving and the sending ends are known to

the customers personally, so that there is no

question of lack of trust.

COMITMENT AND ATTITUDE QUALIFICATIONS

Although the dabbawalas are semi-literate, they are

“suitably educated” for there job because they

believe in serving the customers above all else.

PURPOSE AND VALUE

The dedication of the dabbawalas can be partly

attributed to the value they place on the work they do

their work as worship. The people of Mumbai have

full trust on them.

COOPERATION AND COORDINATION

Each dabbawala is capable of collecting upto

20 dabbas a day. but this is maximum usually

in a group, each dabbawala will collect less so

that if a dabbawala is sick the other can

compensate.

New dabbawala are hired only to replace a

member or when there are too many new

customers in an area.

LOYALTY

While the dabbawala organization has received the

offers and suggestions to branch out into other

business line, such as cooking the food instead of

merely supplying it, but its has stayed true to its

century-old purpose.

RECRUITMENT SELECTION

New members go through the a strict six-month

training period and are hired from only the villages

around pune, so they suit the working culture due to

which organization gets family environment.

SELF DISCIPLINE

The members are self-motivated to be

disciplined not because they have a superior

telling them “what to do” , but they work right

because it’s the right thing to do, Self-discipline

is the way to make an organization great.

SENSE OF OWNERSHIP

The dabbawala organization has no employees

because every member is a shareholder. So if one

member does less work and earns less money and

vice versa.

ABANDON NEGATIVE ISSUES

One customer should not cause thousands to suffer.

If a housewife is late with the dabba for more than

one week, then no longer serve that customer.

But they don’t break relationship to whom they no

longer serve there service.

ELEGANT LOGISTICS

In the dabbawalas' elegant logistics system,

using 25 km of public transport, 10 km of

footwork and involving multiple transfer

points, mistakes rarely happen.

According to a Forbes 1998 article, one

mistake for every eight million deliveries is the

norm.

How do they achieve virtual six-sigma quality with zero documentation? For one, the system limits the routing and sorting to a few central points. Secondly, a simple color code determines not only packet routing but packet prioritizing as lunches transfer from train to bicycle to foot.

SUPPLY CHAIN SYSTEM