Teaming101 V2.0
Post on 20-Jun-2015
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Team 101SCC
Team 101SCC
CONFIDENTIAL
Sales leadership model and Teams
Quantitative resultsQuantitative results
Skillful qualitative actionsSkillful qualitative actions
Foundational principlesFoundational principles
CONFIDENTIAL
Foundational Principles: why teams?
“We owned the team together and held each other accountable for results” Gracie Coleman, Lucent Technologies
“Coming together is a beginning. Keeping together is progress. Working together is success” Henry Ford
“A major reason capable people fail to advance is that they don’t work well with their colleagues”Lee Iacocca
CONFIDENTIAL
Skilful Qualitative Actions
Personnel Motivation• 1x1s• Skilful enquiry per person• Builds trust, find champions
Leads to Teaming Behaviour• Establish team charter, new
accountability, new goals• Cross train functions
Delivers more customers Team delivers meaningful direct
communication• Improves engagement levels
CONFIDENTIAL
Skilful Qualitative Actions: Team Concepts
Stages of a Team•Forming•Storming•Norming•Some will reach: Performing
Tuckman 1965
Key attributes per:•Individuals are self focused •Competing ideas are considered•Risk of ‘groupthink’•Interdependence and results
“3 kinds of teams”, Druckerbaseball, football, tennis doubles
“Team Fitness Areas”, Henrycustomer focusdirectionunderstandingaccountability
CONFIDENTIAL
Skilful Qualitative Actions: Methods of Communicating
• Non verbal / Body language– 60-80% of understanding– Posture– Eye contact– Intensity
• Voice• Written• Active Listening• “Seek first to understand, than to be understood”, Covey
CONFIDENTIAL 7
Team Charter
CONFIDENTIAL
Team Charter
Customer Care
Vision:
Goals:SMART
How:
Rewards:
CONFIDENTIAL 9
Trust
Results
Skillful
Communications
Focus
Teaming
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