TA700W - FingerTec · 5 Activating Terminal Every FingerTec Time Attendance model comes bundled with a unique license key. To start using the terminal with TCMS V , you must connect
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TA700WBiometricsTimeAttendanceSystem
UserGuide
�
CONTENTS 4-5 Chapter1•GETTINGSTARTED ViewingtheUserGuideintheInternet Accessories PrintedMaterials ActivatingTerminal RegisteringTerminal
6-9 Chapter2•BASICS IntroductiontoTerminal TerminalOverview MainMenu Battery Date/Time VoiceControl SecurityFeatures CleaningTerminal RestartingTerminal
10-1� Chapter�•USER EnrollingUser VerifyingUser AddingUserInformation DeletingUser AccessLevel/Privilege DefiningWorkCodes
14-15 Chapter4• INSTALLATIONS&CONNECTION Installations Security InstallationandSetupofTCMSV� TCMSV�OnlineActivation ConnectingTerminaltoTCMSV� UsingUSBtoDownload/UploadData CommunicationKey
16-18 Chapter5•SYSTEM SystemSettings DataManagement Reset
19 Chapter6•DATE/TIME SettingDate/Time DaylightSavingTime
20 Chapter7•USB UnderstandingtheNeedforUSB
21 Chapter8•SYSTEM INFORMATION Records Device
22-2� TROUBLESHOOTING “UnabletoConnect” “AdminAffirm” DifficulttoReadFinger TheLEDisBlinkingAllTheTime “DuplicateFinger” NoSound
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1•GETTINGSTARTED
ViewingtheUserGuideintheInternetTheUserGuideisavailableinthepackagewhenyoupurchasedtheterminal.
TheUserGuideisalsoavailableonlineat:
http://www.fingertec.comandhttp://user.fingertec.com.
ChoosethelanguagethatyoupreferforyourUserGuide.
Accessories
PrintedMaterials• FingerTecComprehensiveDVD• QuickStartGuide• Pamphlet• UserEnrollmentTemplateForm• WarrantyCard
5VDC0.8APowerAdaptorTosupplypowertotheterminal
AbacketofscrewsandboltsUsethescrewsto install theterminalbackplateonawall
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ActivatingTerminalEveryFingerTecTimeAttendancemodelcomesbundledwithauniquelicensekey.TostartusingtheterminalwithTCMSV�,youmustconnecttheterminaltothesoftwareanddoonlineactivation.TCMSV�readstheserialnumberofyourterminalforverifi-cationattheFingerTecserverviatheInternet.
IfyoudonothaveanInternetconnection,pleasedoanofflineactivation.Sendthe serial number and model of your terminal to your local reseller or emailsupport@fingertec.comtorequestforaproductkeyandanactivationkey.
RegisteringTerminalRegisteryourterminalwarrantywithusat:http://www.fingertec.com/ver2/english/e_warranty.htmfora�6monthwarrantyprotection.
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LCDScreen
Keypad FingerprintSensor
LEDDisplay
Speaker
USBPort
M/OKButton
2•BASICS
IntroductiontoTerminalFingerTec isa renownedbrandnameofbiometricscommercialproducts fordoorac-cessandtimeattendancesystems.FingerTecoffersanarrayofproductstocatertothegrowingneedsforbiometricsproductsinoffice/homeautomationaswellasinsecurityindustry.
FingerTecterminalsareloadedwithpowerfulmicroprocessorsthatcanprocessbiomet-ricsauthenticationmethods foraccuratepersonal identificationsand forcollectionofprecisedatafortimeattendance.Somefingerprintterminalscanalsoacceptcardverifi-cationasanaddedsecuritymeasure.
“FingerTecTA700WisanelegantbiometricdevicewithWificapability.Itcancontainupto1000fingerprinttemplatesforamaximum1000users(1templateperuser)and50000transactionlogs in its flashmemory.TheTA700Wwasdesignedwithuserfriendlinessandefficiencyinmind.TA700Wverifiesfingerprintandpassword.Allusersneedtodoistoscantheirfingerprintandtheyaredone!Beontheirway,attendancedatawillbestoredontoTimeTecTA(www.timetecta.com)instantaneously.TA700Wcomescompli-mentarywithTCMSV�fordatamanagement.
TerminalOverview
ITEM FUNCTION
LCDScreen Displayingstatusofterminal,day,dateandtime
LEDDisplay Green LED –Theterminalisworkingfineanditisinstandbymode. Red LED–Thereisanerrorattheterminalthatrequireschecking.For
firsttimeuse,theterminalsneedtobechargedfullytoavoidhavingtheredlightblinkingproblem
ITEM FUNCTION
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ITEM FUNCTIONKeypad Toinputinstructionsintotheterminalanddoconfiguration
FingerprintSensor Toscanfingerprint
Speaker Forterminalvoiceinstructionsandprompts
USBPort Toupload/downloaduserinformation,passwordandtransactionlogsusingUSBdisc
M/OKButton PressandholdtheM/OKbuttontoenterthemenu.
PowerOn/OffButton Usethepoweron/offbuttontoturnonandshutdowntheter-minal. Disable the button to avoid accidental shut down of theterminal.
MainMenu
Enrollusers,manageuserdataandinputworkcode.
SetuptheterminalcommunicationwithcomputerthroughLAN.Setsecuritypass-wordofthedeviceforasecuredatatransfer.
Configurethesettingsoftheterminalsfromgeneraltodisplaysettingtofingerprint.Data management, update via USB, keyboard functions, reset and other terminalsettingscanbedonehere.
UploadanddownloaddatafromtheterminalusingaUSBflashdisk.
Deleteallattendancedataanduserinformationintheterminal.
CheckuserattendanceandtransactionlogsthatareavailableinFingerTecterminalsandperformhousekeepingofthemachine.
Viewfreeandusedmemoryoftheterminalaswellastheterminal’sdetailsinsysteminformation.
Addusr
Dn/Upload
Comm.
System
DataMgt.
Record
Sys.Info
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BatteryFingerTecterminalsoperateusingpowersupplyfromastandardpoweroutlet.Insideeachterminal,thereisanRTCbatterytokeeptheterminalclockrunning.Whenthereisaseriousdelayintimeortheclockoftheterminalrevertsto00:00afterrestarting,thisisanindicatorthattheRTCneedstobereplaced.
External power supply: Mini UPS (uninterrupted power supply) 5V provides mobilepowersupplytotheterminals.Refertohttp://accessory.fingertec.comformoreinfor-mationaboutaccessories.
Date/TimeTheterminaldisplaythedateandtimeatthehomescreen.Choosethedataandtimeformatbasedonyourcompany’spreference.PressMenu>System>Date/Time>Se-lectValue>OKtosave.
VoiceControlControltheterminalvolumelevel.
TUrN ON/OFFTurnthevoiceon/offbasedonyoupreference.PressMenu>System>System>VoicePrompts>On/Off.
SecurityFeaturesThisfeaturehelpsprotecttheinformationintheterminalfrombeingaccessedbyun-authorizedindividuals.
AdMIN AFFIrMRegisteranadministratortothesystembyenrollingafingerprintorapasswordtoauserID.PressMenu>NewUser>Role>Administrator>ChooseEnrollmentmethod>OKtoSave.Afterenrollinganadministrator,themainmenucanonlybeaccessedbytheadministrator.Theterminalwilldisplay“AdminAffirm”whenanunauthorizedindividualtriestoaccesstheMenu.
COM KEyCreatepasswordforaspecificterminal.PressMenu>Comm.>Password>InsertPass-word>OKtosave.ThepasswordknownasCOMKeyisintendedforextrasecurity.ToconnecttheterminalwithTCMSV�,theCOMkeyinsertedinthesoftwaremustbethesameastheoneinsertedintheterminalorelsetheconnectionwillnotbeestablishedeventhoughtheactivationkeyandtheproductkeyarecorrectlyinserted.
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CleaningTerminalClEANINg ThE BOdyUseadryclothtocleantheterminal’sbody.Donotuseanyliquids,householdcleaners,aerosolspray,solvents,alcohol,ammoniaandabrasivesolutionstocleanthebodyoftheterminalbecauseitcoulddamageit.
ClEANINg ThE FINgErprINT prIsMCleanthefingerprintprismwithamicrofibercloth.
RestartingTerminalIfafeatureisn’tfunctioningproperly,tryrestartingorresettingtheterminals
rEsTArTINg ThE TErMINAl PushtheOn/Offbuttonontheterminaltorestarttheterminal. Ifyoucan’tre-start the terminal, or if the problem persists, contact your reseller or email tosupport@fingertec.com
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�•USER
EnrollingUserEnrollfingerprinttemplatesandpasswordsintheterminal.Thischaptercoversallpos-sibleuserenrollmentsintheterminals.
FINgErprINT ENrOllMENTItisrecommendedtoenrolltwofingerprintsforoneuserID.Onetemplateisthede-faultfingerprintandanotherisforbackup.Checkthequalityofthefingerprintbeforeyouenrollit.Itisimportanttoplacethecenterpointsinthemiddleofthescannerdur-ingenrollmenttogetagoodreading.Youalsohavetomakesurethatthefingersarenottoowetortoodryforenrollment.
To enroll fingerprint: Press Menu > New User icon > ID. No: (insert value) > Select“EnrollFP”>SelectRole>Placeyourfingerprint�timesfollowinginstructionsgivenbytheterminal>OKtosave.
pAsswOrd ENrOllMENTPasswordscanbeusedasoneoftheverificationmethods.Themaximumlengthofapasswordis8digits.
To enrol password: PressMenu>NewUsericon>ID.No:(insertvalue)>Select“EnrollPwd”>Inputpasswordusingthekeypad>Reconfirmpassword>OKtosave.
VerifyingUser1:1 (ONE TO ONE) / 1:N (ONE TO MANy)VErIFICATION METhOd prOCEss
1:1(OnetoOne) OnetoonemethodrequiresyoutokeyinyouruserIDfollowedbyyourfingerprinttogetverified.IfyourIDis1008,youneedtokeyin1008andthenplaceyourfingeronthescannerforverification.
1:N(OnetoMany) Simplyplaceyourfingeronthescannerforverification.
VOICE MEssAgEVOICE / MEssAgE
“Verified” Identityverificationissuccessful,theterminalstoresthetransactionlogs.
“Tryagainplease” Identity verification is failed because the finger is not properly posi-tioned,thetemplateisnotavailableintheterminalorthepasswordisincorrect.
“AdminAffirm” You are not an administrator of the system and you cannot accessMenupage
“DuplicateFinger” This message only appears during registration when the finger thatyouwanttoenrollhasbeenenrolledbefore.“FPEnrolledAlrd”willbedisplayedontheLCDscreen.
“InvalidID” For1:1verification,UserIDentereddoesnotmatchwithfingerprint.
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Center points
Edit user
ID
Name
FP
PWD
Dept.
Purview
FP Cnt: 2
1
Test
Enroll FP
Enroll PWD
Company
UserM/OK
ESC
FINgErprINT VErIFICATION1:N–1:NverificationdoesnotrequireanyinputofyouruserID.Placeyourfingerproperlyonthescannerandtheterminalwillfindthetemplatethatmatchesyourfingerprint,itwilltakeasecondtoverifyyouridentity.
1:1–1:1requires inputofyourUser IDbecausetheterminalneedstocallyourtemplatebeforeitisbeingmatchedwithyourlivefingerandverifiesyouridentity.Press1:1/1:N>InputIDonthescreen>Pressfingerprinticon>terminalwillreadandverify.
Someprecautionshavetobetakentogetagoodreadeverytime.· Makesurethecenterpointofyourfingerisplacedinthemid-
dleofthescannerforagoodread· Recommendedtouseindexfinger.Theterminalacceptsother
fingersbutindexisthemostconvenient· Makesurethefingerisnotwet,toodry,injuredordirty· Donotpresshardonthesensor,justplaceitcomfortably· Avoiddirectsunlightorbrightlight
pAsswOrd VErIFICATIONPasswordcanbeanoptionforthosewhodonotprefertouseotherverificationmethods.Toverifyusingpassword,press1:1/1:N>insertUserIDandpresskeybutton>insertpass-wordandpressOK.
AddingUserInformationTherearetwowaystoaddusersintotheterminal.OneisthroughtheFingerTectermi-nalandtheotheristhroughTCMSV�.Toadd/changeuserinformationviathetermi-nal,pressMenu>NewUsericon>OK>SelectInstruction>Edit/Add>OKtoSave.
Instruction FunctionFind InsertUserIDinthecolumnandpressOK
Record Presstoviewavailableuserrecords
EditUser Delete/AddVerificationMethodsandchangePrivilege
DelUser DeleteUser,FingerprintorPassword
AddUser EnrolmentofNewUser
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Field FunctionIDNo. EdituserIDbasedonyourcompany’ssystem.MaximumlengthofuserIDis9digits.
Name Addusernameinthisfield(Canonlybedonethroughthesoftware).Maximumnumberofcharactersis24
FP QuantityofFingerprint
PWD QuantityofPassword
UserpriviledgeIt is recommended that the updating of user information is carried out in TCMS V�.After the information is updated, sync the TCMS V� and the terminal to display theinformation.
DeletingUserOnlyanadministratorcanperformuserdeletionattheFingerTecterminal.Tode-lete certain user(s), press Menu > User Mng icon > OK > Select User > Choose “Delete”>OK.
Please be extra careful when performing this task to avoid any unauthorizeddeletion.
AccessLevel/PrivilegeFingerTecterminalsoffertwotypesofaccesslevelorprivilege.
prIVIlEgE UsEr rOlEs
NormalUser Onlyusetheterminaltoverifyownidentity.NormalUsercannotac-cesstheMenutomakechangesintosettings
Administrator Administratorcanaccessthemenutoenrollusersandeditsettingsandsystem
DefiningWorkCodesThe terminal provides a work code feature which allows users to key in predefinednumbersafterverification.TheworkcodenumbersarepredefinedintheTCMSV�.Thefollowingtableshowsexamplesofworkcodes.Toturnontheworkcodefunction,PressMenu>Systemicon>System>Workcode>TurnOn/Off>OKtosave.
Toaddaworkcodethroughtheterminal,PressMenu>System icon>Workcode>AddWorkcode>EnterCodeNumbereg:02>EnterCodeNameeg:EmergencyLeave>OKtosave.
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rEAsONs wOrK COdE
CheckIn 00
CheckOut 01
OTstart 04
Done 05
SickLeave 10
Half-dayLeave 12
EmergencyLeave 11
MeetingClient 20
Outstation 21
Workcode Mode 1: Verification followed by work codeWorkcode Mode 2: Work code followed by verification
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4feet/1.2meter(recommended)
4•INSTALLATIONS&COMMUNICATION
InstallationsTheterminaloffersseveralconnectionsforpowerandcommunications.
wAll MOUNTINgAftermeasuringtheheightaccordinglyandmakerelevantmarkingonthewall,drillthescrewsintothewalltosecurethebackplate.
SecurityCreatepasswordforaspecificterminalhere.PressMenu>Comm.>Password>InsertPassword>OKtoSave.ThesecuritypasswordknownasCOMMKeyisintendedforextrasecurity.Toconnecttheterminalwiththesoftware,theCOMMkeyinsertedinthesoft-waremustbethesameastheoneinsertedintheterminalorelseconnectioncannotbeestablishedeventhoughtheactivationkeyandproductkeyarecorrectlyinserted.
InstallationandSetupofTCMSV�Install TCMS V� in a PC that fulfills the software minimum requirements. Refer tohttp://www.fingertec.com/customer/download/postsales/SUM-TCMSV�-E.pdffortheTCMSV�userguideonline.SetupWizardwillrequireyoutodoonlineactivationbeforeanyconnectionisestablishedbetweenTCMSV�andtheterminal(s).
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TCMSV�OnlineActivationTCMSV�isacomplimentarybundledtimeattendancesoftwarebyFingerTec.TostartusingtheterminalwithTCMSV�,youmustconnecttheterminaltoTCMSV�toperformanonlineactivation.TCMSV�readstheserialnumberofyourterminalforverificationat the FingerTec server via the Internet. If you do not have an Internet connection,pleasedoofflineactivation.Sendtheserialnumberandyourterminalmodeltoyourlocalresellerorsupport@fingertec.comtorequestforaproductandactivationkey.
ConnectingTheTerminalstoTCMSV�dETErMININg TErMINAl NUMBEr:Number your terminals to differentiatethem between one another. TCMS V� can connect up to 999 units of terminal. PressMenu>USB>DeviceID>Selectthenumber.
wIFI CONNECTIVITy: TA700Wcomeswithbuilt-inWifimodule.Toconnecttheter-minaltoaWifinetwork,pressMenu>Comm.>WIFISettings>SelectNetworkName>EntertheWIFIpassword>PressOKtosave.
Determining the Subnetmask and Gateway: ForTCP/IPconnection,pleaseconfigurethenetmaskandgatewayfortheterminal.
ForWIFIconnection,theIPsetupoftheterminalcanberetrievedautomaticallyfromtheWifirouterwhentheWificonnectionisestablished.
ForDHCPconnectionfoftheterminaltonetwork,Menu>Comm>WIFISettings>Press(0)>TurnDHCP“”On””>PressOKtosave.
ToentertheIPsetupoftheterminalforWificonnectionmanually,Menu>Comm>WifiSettings>Press(0)>TurnDHCP“”Off””>EntertheIPaddress,Subnetmask,andGatewayvalue>PressOktoSave.“
UsingUSBtoDownload/UploadDataTodeterminethetypeofUSBflashdiskscompatiblewiththeterminal,pleaserefertothis link at http://www.fingertec.com/newsletter/HL_74.html. Press Menu > USB >Choosetheoperationthatyouwanttocarryout.
CommunicationKeySincethesoftwareiscontrolledbyanactivationcodeandaproductkey,settheCOMkeytozero.
PressMenu>Comm.>Password>Setto0.
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5•SYSTEM
SystemSettingsThrEshOldThresholdisthelevelofthefingerprintscanner’ssensitivity.Thresholddetermineshowmanypercentofminutiaepointsonafingerprinttemplatewillbereadbythesystem.Thehigherthethresholdlevel,morepointsarebeingread,morerestrictedthesystem.Configurethethresholdfor1:1and1:Nmethods.
For1:1,therangeisfrom0-50andtherecommendedvalueis15.
For1:N,therangeisfrom0-50andtherecommendedvalueis�5.
PressMenu>System>System>Threshold(1:1)orThreshold(1:N)>DeterminetheLevel>OKtoSave.
dATE FOrMATThedateformatcandifferbasedoncountriesforexampleinMalaysia,thedate-month-yearformatisusedwhileinAmerica,themonthcomesfirst.Chooseyourdateformataccordingtoyourpreference.Thedefaultformatisdd-mm-yy.
PressMenu>System>System>DateFormat>SelectFormat>OKtosave.
sOUNd OF KEyBOArdTheterminalmakesasoundwhenyoupressanyofitsbuttons.
To turn on/off the keypad sound: PressMenu>System>System>KeyVoice>On/Off>OKtosave.
FINgEr sENsITIVITyDeterminethesensitivityofthesensortofingerprint.ChooseLow,MidorHighsensitiv-ity.ItisrecommendedthatyousetittoMid.
PressMenu>System>System>Sensitivity>Selectyourpreference>OKtosave.
VOICETheterminalhasvoicecommandstoguideusersduringenrolmentandtonotifyusersduringverification.
PressMenu>System>System>VoicePrompts>On/Off>OKtosave.
VOlUME (%)VoiceControlcontrolsthevolumeleveloftheterminal.
To adjust the volume of the terminal, press Menu > System > System > Select yourpreference>OKtosave.
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dEsCrIpTION COdE
TerminalID 01
Date(ddmmyy) 050210
Time(hhmm) 0900
UserID 000000001
TransactionCode 00
TerminalActivity 00
rETry pErIOdOnceyouhaveinsertedavalue,eg:1,whenauserchecksinat10:01,histimewillbeautomaticallyadjustedto10:00.Themaximumvalueis99.Whenyouenter5,auserisgiven5minutesleewaytimeinhisattendance.
lOg AlErTWhenthelogstorageisatacertainlevel,theuser/administratorneedstobealertedtokeeptheterminalperformanceatitsoptimum.
Therecommendedvalueis99.PressMenu>System>System>LogAlert>Inputyourvalue>Save
DataManagementEvery time an enrolment is performed or a verification is done, a transaction log isstoredinsidetheterminal.Thedatacontainstheterminal ID,date,time,user IDandtransactionactivity.Forexample,0105021009000000000010000:
Theselogsneedtobemanagedtomaintaintheeffectivenessoftheterminal.Itisrec-ommendedthatyoudothehousekeepingofdatafromthesoftware.Thereare4func-tionsavailable intheData icontoenableyoutomanageyourdata intheFingerTecterminal.
Inthedatamanagementicon,youcanchoosefromthreeinstructions.PressMenu>DataMgmt>Selectyourinstruction>OKtosave.
dElETINg ATTlOg
Pleasemakesurethatyouarecertainwhenyoudothisoperation.Thelogsstoredin-sidetheterminalaretheonesthathavenotbeendownloadedintothesoftware.Delet-ingthelogsmeansthatnobackupdataisavailable.
dElETINg All dATA Thisfunctionallowsyoutodeleteallattendancedataanduserinformationintheter-minal.Makesurethatalluserinformationhasbeenbackedupinthesoftwarebeforeyouperformthistask.
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NOTE Pleasebeextracarefulwhenperformingthistasktoavoidunauthorizeddeletionofimportantdata
ClEArINg AdMIN
Therearethreeuserprivilegesintheterminals,administratorandnormaluser.Youcandelete administrator privilege; but without an administrator, normal user can accessthemenueasilyandinterruptthesettings.
ResetResetallowsyoutoresetallthesettingstofactorysettings.Pleasemakesurethatyouarecertainofperforminganyof the tasksbeforeproceeding toavoid lossofcrucialdata.
MiscSettingsINTErNAl BEllTosetthealarmtimeusingtheinternalbell,PressMenu>System>Bell>SelectBellType>OKtoEdit>Setthesettingsaccordingly>OKtosave.
sysTEM lANgUAgEFingerTecoffervariouslanguagestomatchyourlocalrequirements.Maximumof9lan-guagepacksareavailableintheterminalanditisloadedbasedonyourrequestduringpurchase.ThedefaultlanguageisEnglish.PressMenu>System>System>Language>Chooseyourlanguage>OKtosave.
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6•DATE/TIME
AdjustingDate/TimeFingerTec time attendance terminal functions to record time attendance activitiesofemployees.Precisionintimeanddatecannotbecompromisedforthesystemtoworkefficiently.AdjustDate/Timeaccordingtoyourtimezone.PressMenu>System>Date/Time>Keyinthetime>OKtosave.
DaylightSavingsTimeDaylightsavingstime(DLST)isthepracticeoftemporarilyadvancingclockssothatafternoonshavemoredaylightandmorningshaveless.AdjustyourDLSTifnecessary.PressMenu>System>DST>DSTtoOnandadjusttimeaccordingly>OKtosave.
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7•USB
UnderstandingtheNeedforUSBUsB FlAsh dIsKCommunicationbetweenFingerTecterminalsandaPCisveryimportanttouploadanddownloadtransactiondatafortimeattendanceanddooraccessreports.Theterminalsoffera fewcommunicationoptions includingUSB (UniversalSerialBus)connectivity.USBcanconnectterminalswithacomputerfordownloadanduploadofuserinforma-tionandtransactionlogs.
TypEs OF UsBThereisvarioustypeofUSBavailableinthemarket.FingerTecterminalscanonlyworkwithUSBflashdisksthatsupportminimumLinuxKernel2.4.x,workingideallywithIma-tion,TranscendandPenDrive(minimumsupportLinuxKernel2.4.x)TodeterminethetypeofUSBcompatiblewiththeFingerTecterminal.
Pleaserefertothislinkathttp://www.fingertec.com/newsletter/HL_74.html
dOwNlOAdINg dATA INTO UsBAFingerTecterminalisabletodownloaddatai.e.transactionlogs,userinformation,andshortmessagingsystemintotheUSBDisc.
To download the data: PressMenu>USB>DownloadAttlog.Afterthedownloadproc-essiscomplete,ejecttheUSBflaskdiskfromtheterminalandconnectittoyourPCthathasbeeninstalledwiththeTCMSv�software.UploadthedatafromtheUSBintoTCMSV�forfurtherprocessing.
UplOAdINg dATA FrOM UsBAFingerTecterminalisabletouploaddatai.e.userinformation,shortmessagingsys-tem,picturescreensaverandthemesintotheUSBDisc.
To upload the data: PressMenu>USB>UploadUser.Aftertheuploadprocessiscom-plete,ejecttheUSBflaskdiskfromtheterminal.
ChECKINg rECOrds OF UsErs IN ThE TErMINAlToviewaparticularuserrecordinterminal,pressMenu>Record>InsertIDNo:>SelectStartandEndRangeDate>OKtoview
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8•SYSTEMINFORMATION
This option under System allows the installer to check the information of the terminalincludingstorage,firmware,algorithm,etc.
ToretrievetheSystemInformationoftheterminalPressMenu>SysInfo.
RecordsShowsfreestorageandusedstorageoftheterminal,anddetailsofusercounts,admincountsandpasswordusers.ItalsodisplaysotherinformationsuchasFPtemplatesandlogstemplatesthathavebeenusedandareavailable.
DevicePressing “Device” displays the terminal name, serial number, MAC Address, fingerprintalgorithm,firmwareversion,manufacturerandmanufactureddateandtime.
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TROUBLESHOOTING
“UnabletoConnect”Whenthismessageappears,itmeansthatthesettingsfortheterminalandthecom-puterarenotproperlydone.Findoutwhichmethodareyouusingtoconnect.TheterminaloffersWifiandUSBcommunicationmethods.Refer toChapter4 to furtherunderstandthetopic.
“AdminAffirm”Youarenottheadministratorofthisterminal.OnlyanauthorizedadministratorofthesystemisallowedtoaccesstheMenu.AnyattemptofnormalusertoaccesstheMenuwillprompt“AdminAffirm”messageonthescreen.Incasetheadministratororhe/shehasresignedfromthecompany,kindlycontactyourFingerTecauthorizedresellertoaccesstheterminal.
DifficulttoReadFingerFivethingscouldbethecauseofthis:
Enrolmentisnotproperlydone:Enrolmentisthemostimportantprocesstoensurethattheterminalcapturesthebestqualityofyourfingerprints.Refertochapter4forhowtodoagoodenrollment.
The location of the terminal is not conducive: The scanner does not work well inbright-lightedarea.Coverthescanneralittleifthisisthecauseofthedifficulty.Shiftthelocationareaforabetterperformance.
Fingerisnotproperlyplaced:Togetagoodread,makesurethatyourfinger’scenterpointsarelocatedatthemiddleofthescanner.Adjustthepositionofyourfingerprintasyouseeitonscreen.
Thescannerisnotcleanedoritisscratched:Checkthequalityofthescanner.Ifthescannerisdirty,pleasecleanitwithamicrofibercloth.Ifitisscratched,contactyourlocalresellerforareplacement.
Didanythinghappentoyourfingerlately?Makesurethatthefingerisnotinjured,cutorbruisedwhichcouldcauseitdifficultytoread.Thealgorithmreadstheminu-tiae
pointsofyourfingerprint,themoreitcanread,thebettertheresult.
TheLEDisBlinkingAllTheTimeYouhavenothingtoworryaboutunlesstheblinkinglightisred.Thegreenblinkinglightisindicatingthattheterminalisunderitsstandbymode.Redblinkinglightmaysignalproblemintheterminal.Contactyourresellerforconsultation.
2�
“DuplicateFinger”Theterminalwillnotacceptthesamefingerprinttwiceintothesystem.Ifyouhaveregistered a finger into the terminal, the system would prompt “duplicate finger”whenyoutrytoenrollthatfingerforanothertime.Chooseadifferentfingertopro-ceed.
NoSoundAfewthingscouldcausethisproblem:
TheterminalvoicemodeissilentPerhapssomeonehasturnedoffthevoiceinyourterminalorreduceditsvolumeto0%.RefertoChapter5SystemunderVoicetorectify.
SpeakerisdamagedOnceyouhaverectifiedthevoicemode,iftheproblempersists,contactyourlocalresellerforsupport.
Formoretroubleshooting,gotouser.fingertec.com
©2018TimetecComputingSdnBhd.Allrightsreserved•102018
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