SuiteCommerce Case Studies - Cumula 3 Group Case Studies.pdfOverview – Plex Pty Ltd. – Based in Stanmore NSW, Australia – Using NetSuite SuiteCommerce, and Advanced Inventory
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SuiteCommerce Case Studies
Overview‒ Wholesale distributor of
electrical power equipment
‒ Based in Tullamarine, Victoria, Australia
‒ Customer since 2007
‒ Replaced MYOB, Microsoft Access
‒ Using NetSuite, NetSuite Financials, Inventory Management, Order Management, SuiteCommerce, CRM, Marketing Automation
ChallengesTime-consuming and error-prone data re-entry with MYOB and Microsoft Access desktop applications
Costly downtime from occasional on-premise server failures
Payments and invoicing through MYOB affected staff productivity, slowing cash flow
NetSuite BenefitsImproved staff productivity by 20+% since disparate MYOB and Microsoft Access applications were replaced
Real-time visibility across financials, CRM, inventory, sales and procurement
Role-based profiles give personnel flexibility to manage warehousing, sales, website, marketing, procurement etc.
Alpha Energy Powers Up Its Distribution Business on NetSuite
NetSuite is an amazingly efficient program that makes our business much more effective than we were with our old systems. ”“
ChallengesReal-time visibility to meet the demands of a fast-growing and complex liquidation businessDelays from manual data management being pieced together from disparate informationEfficiency and control over purchase of goods, inventory management and the sales pipeline
NetSuite BenefitsReal-time visibility & control over large volumes of goods purchased, averaging 6 container loads dailyPrecise tracking of goods for rapid distribution and optimal product mix on their 45,000-sq-ft retail locationAutomated invoicing and purchasing minimizes manual work
AMC Liquidators Gains an Edge in Fast-Moving, Complex Trading Operations
NetSuite enables us to know in real time what our inventory position is and what's in the sales pipeline.“ ”
Overview– Liquidator of hotel, office
and high-end residential furnishings and equipment
– Based in Fort Lauderdale, FL
– Customer since 2003
– Using NetSuite, Financials, Inventory Management, Order Management, SuiteCommerce, CRM, Marketing
ChallengesManual work required to piece together data from disparate systemsDelays in financial reporting, fulfilment and other processes that impacted business performanceHigh cost in hardware purchases, software licensing, and IT upgrades, maintenance and data backups
NetSuite BenefitsReal-time view of its business: sales, customers, inventory, ecommerce, costs, profitability & moreOrder management processes reduced from days to same-day shippingSaves $12,000 previously spent on data backups, hardware and IT maintenance
Candles and Supplies Lights a Fire Under Its Business with NetSuite
NetSuite has been revolutionary for us. Having everything under one roof has greatly improved our efficiency, and I no longer have to manage a network.“ ”
Overview– B2B and B2C merchant of
candle-making and soap-making supplies
– Based in Quakertown, PA
– Customer since 2010
– Switched from Visual AccountMate, Crystal Reports, Microsoft Commerce Server, Excel
– Using SuiteCommerce, Advanced Site Customization, ERP, CRM SFA
Overview– Plex Pty Ltd.
– Based in Stanmore NSW, Australia
– Using NetSuite SuiteCommerce, and Advanced Inventory
– Switched from MYOB
– Partners with OnSite
ChallengesLack of inventory visibility prevented growth opportunitiesOrder processing slowed by manual data transfers between MYOB and the company's custom WebsiteManual data entry delayed responses to customer inquiries Inventory slowdowns prevented expanding on new products
NetSuite BenefitsInstant handling of customers inquiries on product availabilityCart-abandonment rates decreased from 25% to 10%Processing time cut by 75% from time-of-order to shipping Ship orders from 150 to over 600 dailyIncrease inventory turnover by 30% 60% growth with only 10% increase in staffing
NetSuite OneWorld Helps Retailer Grow 60%, Streamline Key Business Processes
With NetSuite, we can now rely on real-time inventory information across multiple warehouses and, in the future, multiple retail stores, so we no longer
have to worry about our future growth with NetSuite.“
”
Overview– World leader in HVAC and
refrigeration parts manufacturing & distribution
– Based in Oklahoma City, Okla.
– Customer since 2012
– Replaced Infor Visual Manufacturing
– Uses NetSuite, NetSuite Manufacturing Edition, SuiteCommerce
ChallengesOn-premise application was costly and outdated, and lacked the flexibility and reporting features CMP wanted.In-house infrastructure with 10 servers and IT resources could be eliminated with a move to the cloud.CMP wanted to strengthen its disaster tolerance capabilities in view of a tornado that decimated its facility.
NetSuite BenefitsSlashed crankshaft production lead time from 85 to 10 days while reducing costs 25% Netted a 26% increase in revenue while growing the business across 95 countries.90% reduction in back orders, worth $300,000.Greater visibility and control of more than 3,000 part types and supported a wholesale redesign of CMP’s 160,000 sq.ft . manufacturing facility
CMP Corp. Implements Lean Manufacturing Model with NetSuite to Cut Costs and Power Growth
NetSuite has given us dramatically better data access and reporting and has been instrumental in our lean manufacturing initiative, helping us reduce cost and waste
while achieving double-digit growth.“ ”
Overview‒ Wholesale and liquidation
company specializing in buying and selling excess inventory, overstock, and closeouts
‒ Based in Los Angeles, CA
‒ Replaced SAP R/3, MS Great Plains, QuickBooks, Mail Order Manager, spreadsheets
‒ Using ERP, CRM, Ecommerce
ChallengesUnable to keep up with sales, & track inventory between busy bi-coastal warehouses
Information access difficult for traveling executives
Costly and functionally limited IT software solutions
NetSuite BenefitsMore than $120,000 annual savings over the costs of other solutions
Real-time inventory tracking not possible with DVA’s previous systems
NetSuite for iPhone simplifies executive access to sales, finances, and other information
Wholesale Distributor Saves $120,000 Over Former Costs for IT Software
We went from the most expensive piece of software on the planet—SAP—down to QuickBooks and then to Great Plains. They were all either limited, costly, or both. We finally realized that we had to get on a single system,
and that's where NetSuite came in.”“
Overview– Makers of Natural Rodent
Repellent
– Based in Quezon City, Philippines and Redwood City, CA
– Customer since 2012
– Replaced QuickBooks, Oasis, ShipRush, ProStores
– Uses NetSuite & SuiteCommerce
ChallengesComplexity of multiple systems made staff training and visibility across systems difficult.
Previous solution couldn’t scale to accommodate growing transaction volumes.
Major retailers running lean operations demanded the same lean operations of their suppliers.
NetSuite BenefitsProvide on-time, same-day shipping more quickly and easily without multiple data entry points.
Reduction in order entry time of at least 85 percent.
Rapid growth, scaling at 40 percent for the past six years, serving 20,000 retailer locations, including 4,500 Ace Hardware stores alone
Earth-Kind Gets Lean, Mean and Green with NetSuite
In today’s age, you have to be nimble and agile. It’s really important for a fast-growth business to quickly adapt and fulfil customers’ needs. NetSuite’s really the best program out
there.“ ”
Overview‒ Manufacturer of
gastroenterology devices
‒ Founded in 2008
‒ 90 employees
‒ Based in Alpharetta, GA
‒ Replaced Quickbooks
‒ NetSuite ERP, CRM, Advanced Inventory and eCommerce
ChallengesInadequate functionality to handle growth
Zero inventory and manufacturing controls
Complex supply chain: China, Korea, EU, USA
NetSuite BenefitsFully implemented in two months
NetSuite webstore delivers 15% of revenue
Configured Case Management for FDA compliance
Reduced 4 FTE IT staff and $8K per user license vs. on-premise solution
300% Annual Growth and FDA Compliance with NetSuite
NetSuite is the only Cloud based solution that was built from the ground up. Salesforce.com, Great Plains and SAP BBD are all patch-up solutions.“ ”
Overview‒ Provider of antivirus
software
‒ Founded in 1992
‒ 250+ customers
‒ Based in Bratislava, Slovakia
‒ NetSuite Financials, CRM, and Ecommerce
ChallengesBusiness multiplied annually, outgrowing small office software
Had no unified view of customer
Needed enterprise grade infrastructure without IT staff
NetSuite BenefitsScaled efficiently with monthly E-store orders from 4,000 to 30,000 in 4 years
Reduction in chargebacks by a factor of 8
Managing over 1,000 customer support contacts daily with reduced error rate and greater efficiency
NetSuite Helps ESET Increase Ecommerce Revenues Tenfold
We have been able to customize NetSuite to meet most of our needs, faster and at a lower price than we would have with any other system. “ ”
Overview‒ B2B supplier of professional
dentistry products to dentists and schools
‒ Based in Clinton Township, MI
‒ Customer since 2011
‒ Navision (before the acquisition on Microsoft), Excel
‒ Using NetSuite Site Builder
ChallengesCostly & time-consuming upgrade to an on-premise Microsoft Dynamics NAV application
Process delays, manual data work required & limited visibility into business metrics from siloed systems
Additional credit card transaction fees paid due to security details they couldn’t produce to card processors
NetSuite Benefits$23,000+ in credit card fees saved and 15% net income growth in the first year
Access to consolidated record of customer orders, contacts and history
SuiteCommerce platform supports a B2B customer portal for online ordering, history, payments and more
EXACTA Dental Runs Its Growing Business with a Smile on NetSuite
NetSuite allows us to keep finance, sales, inventory, shipping and customer information all under one roof. ”“
Overview‒ Cosmetics Packaging and
Design
‒ Based in the Netherlands
‒ Customer since 2005
‒ Replaced Microsoft Word and Excel
‒ Uses OneWorld, Advanced Inventory, Site Builder, ERP, CRM SFA
ChallengesCompany growth supported by an easy-to-install IT system with worldwide access & corporate transparency
Managing network operating in 25+ countries, multiple currencies & languages, with subsidiary relationships
Expertise to maintain & update website. Replace inefficient manual data entry in Word & Excel
NetSuite BenefitsAccurate account of operations: sales coordination, supplier control, consolidated accounting & reporting, quality control, delivery and payment
Successful management of international currencies and time zones
50% year-on-year growth
Fasten Grows 50% Year-on-Year Thanks to Cloud-Based Software Suite
We've evaluated the competition and came to the conclusion that NetSuite is leagues ahead in terms of functionality, ease of use and price. ”“
Overview‒ Manufacturer of marine-
grade accessories for adopted animals to encourage animal adoption.
‒ Based in Brooklyn, N.Y.
‒ Customer since 2012
‒ Replaced QuickBooks and a Homegrown Website
‒ Using NetSuite, SuiteCommerce, CRM, Inventory Management, Order Management
ChallengesDifficulty maintaining inventory and tracking sales and costs at any given time with its QuickBooks system.
Unable to adapt to a fast-moving business environment with haphazard business processes.
Rapid business growth demanded an upgrade to an integrated business management solution.
NetSuite Benefits400% revenue growth between 2012-2013, with product & promotion donations to animal rescue organizations.
Expanded its network of retail partners to over 150 brick-and-mortar & online merchants to over a dozen counties.
Unified record of B2C & B2B customers, positioning the company for better sales effectiveness & customer service.
Found My Animal Grows its Business and Rescue Pet Awareness with NetSuite.org
Since we moved to NetSuite, we began seeing extraordinary growth and are now able to manage it efficiently. ”“
Overview– Giftware (colorful votive
candle holders)
– Based in Seattle, WA
– Using NetSuite Advanced Inventory, ERP, CRM, Retail Anywhere and SuiteCommerce
– Switched from QuickBooks, CAM Commerce for POS
ChallengesQuickBooks lacked scalability for a growing company, with manual data entry required between dissimilar systems Data delays and manual processes made aligning production to demand difficultData movement through QuickBooks was problematic due to various in-store POS systems
NetSuite BenefitsScalability for business growth to $7M in salesContinued expansion of B2B sales at more than 50 gift shops, restaurants and boutiques in the U.S.Process transactions and capture customer information for B2C sales with Retail Anywhere POSA single set of customer records for in-store and ecommerce
glassybaby Streamlines Multi-Channel B2C/B2B Business with NetSuite
NetSuite is a very complete system that’s easily adaptable to a wide range of operations. It’s simple to maintain and scalable as you grow. We’re able to access
sales data very quickly, and that’s a powerful tool for production planning.“ ”
Overview– Provider of Christian
health services
– Based in Shelby, NC
– Chose NetSuite for ERP, CRM, and Ecommerce
– Replaced ProfitCenterSoftware
ChallengesOrder fulfillment errors due to limited IT systemUnreliable accounting, lack of reporting lead to lost revenues on shipping costs Wanted to maintain hard-won leadership position
NetSuite BenefitsSaved $500,000 over cost of on-premises installationWill save $50,000 annually in extra staff expenses vs. on-premise systemEcommerce sales increased by 25% in 6 monthsReal-time data for call center, marketing, Web, accounting, retail stores, IT, and CEO office
Hallelujah Acres Increases Ecommerce Sales by 25% With NetSuite
NetSuite has helped us improve customer service and order fulfillment. Plus it is flexible enough for us to affordably customize it to fit the company's long-term needs.“ ”
Overview‒ Luxury floor coverings
‒ Based in Sussex, UK
‒ Customer since 2006
‒ Replaced Sage Line 50, ACT! CRM, Microsoft Access and Excel
‒ Using ERP, CRM SFA, Site Builder, Advanced Site Customization
ChallengesAchieve rapid growth without having to pay large upfront costs in new technologies
Calculating shipping costs and currency conversions for international orders
Limited office space they didn't want to use for servers
NetSuite OneWorld BenefitsNow runs all their ecommerce, accounting, warehouse and stock levels and data on a single, cloud platform
All orders are now processed automatically with just a click of the shoppers button
Operate with just 3 FTE & manage a complex network of third-party experts, saving £165,000 in annual staff costs
Harvey Maria Harness SuiteCommerce to Increase Sales by 30–40% Year-on-Year
Not only has it been integral to rapid business growth, enabling us to easily sell and ship internationally but NetSuite also allows us to keep the profile
of a large company but operate like a lean, small one. ”“
Overview‒ Supplier of metalworking
machinery and lifecycle services to manufacturers
‒ Based in Melbourne, Australia
‒ Replaced Sage Pastel Evolution, SalesLogix, ServiceCEO, Vertical Solutions, Briefcase, Crystal Reports, Excel
‒ Using OneWorld, Inventory Management, Order Management, CRM, SuiteCommerce
ChallengesPatchwork of more than a half-dozen on-premise applications made managing the business difficult
Delays in reporting and business execution, and loss of productivity with double data-entry
Continued struggle with a third party service application
NetSuite OneWorld BenefitsAccess to rich reporting with summary-to-detail drill-down on a departmental, regional & line of business basis
Single customer view with process workflow, billing automation, visual scheduling, project costing and support for smartphones and tablets
Mobile billing capabilities with electronic signature capture enables 85% of invoicing to be done in the field
Eliminate 'Data Management Nightmare' to Engineer Business Innovation
NetSuite has really helped us to increase the utilization and efficiency of our engineers as they now have the ability to know where all resources
are at any given time, and who has capacity for further work. ”“
Overview‒ E-tailer of motorcycle
helmets, jackets, luggage and other gear
‒ Based in Charlotte, NC
‒ Customer since 2005
‒ Using SuiteCommerce, Financials, Inventory, Order Management, CRM, Marketing
‒ The company launched its webstore business on NetSuite
ChallengesBusiness expansion beyond eBay without the time and expense of on-premise solutions
Manual business processes required to manage and manipulate data in multiple systems
NetSuite BenefitsOne integrated system for ecommerce, financials, inventory & order management, CRM, and marketing
Saved 1 FTE in IT with NetSuite's cloud solution vs. on-premise software and servers
Integrated inventory and ecommerce simplified stock expansion to 5,000 SKUs
Motorcycle Gear E-tailer Revs Its Sales on NetSuite's Integrated Commerce Solution
We went with NetSuite because it had everything in a single solution—ecommerce, accounting, CRM, inventory and more.”“
Overview– Based in Concord, NC
– Using NetSuite SuiteCommerce, Advanced Inventory, Site Builder, Advanced Site Customization, ERP, and CRM+
– Switched from QuickBooks, Sage
ChallengesHelmet buyers require detailed specifications & design Support B2B & B2C customers on desktop & mobile platforms Limited IT budget Expand to other product lines without additional IT outlay
NetSuite BenefitsSave on 5 administrative and warehouse staff Product consistency at different platforms while catering to priorities of B2B & B2C customers Reach customers through mobile & tablet storesWebpage layouts draw attention to key information with custom product-zoom allowing buyers to drill down to crucial details
KASK America's Bold Winning Strategy Begins with NetSuite Ecommerce
NetSuite has helped us deliver a striking look-and-feel on our Websites. SuiteCommerce gives us top-notch design on a top-notch platform.“ ”
Overview– Based in Perth, Australia
– Using NetSuite SuiteCommerce, Advanced Inventory, CRM Site Builder and ERP
– Switched from MYOB, a POS system, an inventory system and a credit card transaction terminal
ChallengesPoor integration between MYOB, an inventory system, a POS & credit card terminalCostly full-time IT supportMaintaining multiple websites with separate branding Order dispatching errors due to manual processingLow mobile device conversion rate
NetSuite BenefitsThreefold sales growth to $5M turnover in the first year Full visibility of 6,000 different stock-keeping unitsOrder fulfilment error rate down from 2% to 0.2% Increased smartphone conversions 5 timesSaves $150K yearly over cost of running a non-integrated ecommerce solution
Kitchenware Direct Increases Sales 917% With NetSuite's Web & Mobile Shopfront
NetSuite was the only ERP system in the Australian market that could integrate all the different functions we needed and give us a seamless process
from order completion to dispatch.“
”
Overview‒ Imports and exports
automotive parts and accessories
‒ Based in Singapore
‒ Replaced Flexware and home grown apps
‒ Using Site Analytics, Site Builder, Advanced Inventory, ERP, CRM SFA
ChallengesMeeting the rapid-delivery demands of its 350 chain stores and wholesale customers
Fast response time from König’s own suppliers before their custom wheels go out of fashion
NetSuite BenefitsDoubled in sales in 4 years, while saving $120K per year over costs of on-premise applications
3-day U.S. deliveries from its CA & NY warehouses. Just-in-time shipments reduce König’s need for physical inventory by 25%
Supply chain efficiencies have allowed König to expand into tire sales
Custom Wheel Manufacturer Doubles Growth, Saves $120,000 Yearly
NetSuite lets us look into our suppliers' workload, and lets our customers see our inventory. ”“
Overview‒ Manufactures to of
woodworking machinery
‒ Based in Irvine CA
‒ Customer since 2009
‒ Replaced Sage SalesLogixand MAS 90
‒ Chose NetSuite
‒ Uses SuiteCommerce, CRM+
ChallengesProduct shipments slowed by fragmented IT systems. Ineffective marketing from lack of visibility into lead generation.
Existing systems made online sales expansion difficult
Decreasing Laguna Tool’s environmental impact from their use of paper and toner
NetSuite BenefitsAbout $90K annual savings in IT costs over old system
Average of 2-day order-to-shipment processing time instead of 3 days
Online sales boosted by live inventory updates in 30-secs, instead of 30-mins with the old system. Managers can also now modify prices online instantly.
Laguna Tools, Inc Cuts Average Order-to-Shipment Time from 3 to 2 Days
NetSuite has helped us streamline our operations, become more profitable, and it has given us the ability to grow without any limitations. ”“
Overview– The only American made
metal water bottle, 100% recycled aluminum and BPA free.
– Based in Union Gap, WA
– Customer since 2010
– Company launched on NetSuite
– Uses NetSuite, NetSuite Manufacturing Edition, SuiteCommerce
ChallengesAs a start-up, Liberty needed a cost-effective cloud solution that could be rapidly put into production and scale to growth.Liberty did not want the complexity and delays of reconciling critical business data across disparate applications.
NetSuite BenefitsSince launching its business on NetSuite in 2010, Liberty Bottleworks has scaled production to more than 1M in 2013.50% year-over-year revenue growth in sales over its SuiteCommerce - based website, through retail partners and corporate customers.Grown its retail partners to over 1,400 while expanding sales of customized bottles to more than 5,000 corporate buyers
Liberty Bottleworks goes from start-up to sensation with NetSuite
NetSuite is awesome and does an amazing job in tracking and managing inventory and enabling us to run the business as efficiently as possible.“ ”
Overview‒ Women's apparel brand
‒ Based in New York, NY
‒ Customer since 2006
‒ Replaced QuickBooks, osCommerce
‒ Using OneWorld, SuiteCommerce, ERP, Inventory Management, Order Management
ChallengesKeeping up with growing volume of transactions & SKUs
Lack of real-time data and visibility from standalone financials, inventory and ecommerce
Lilla P needed an integrated business management solution to realize their growth potential
NetSuite BenefitsQuadrupled revenue on SuiteCommerce since 2007, with 2x revenue growth as Lilla P refined its retail webstore
Robust website functionality with out of stock notifications, image zooming, one-page checkout & "click to select" to change product colors without page reload
Improved efficiency in inventory control, order management and financials
Lilla P Finds a Perfect Fit with SuiteCommerce
NetSuite has definitely allowed us to scale our business very seamlessly while improving productivity and avoiding unnecessary costs for servers
and on-premise software. ”“
Overview‒ A subsidiary of New York-
based NBTY, manufacturer of 22,000 nutritional products
‒ Based in Beijing, China
‒ Customer since 2008
‒ Replaced Sage Accpac
‒ Using OneWorld, SuiteCommerce, Sandbox Environment, Advanced Inventory, Advanced Financials, CRM+
ChallengesSystem used at the subsidiary level was too time-consuming and inflexible to support explosive growth
Their HQ’s on-premise ERP expansion system requires extensive networking & localization
Sage financial reporting was slow & cumbersome with custom reports requiring engagement with consultants
NetSuite BenefitsTwo-tier ERP deployment provides U.S. corp. parent with real-time web-based visibility into subsidiary performance
Avoids cost of at least 3 FTE at the subsidiary level for accounting & IT that would run a competing system
Streamlines inventory management, warehousing and distribution of over 200 SKUs
100% a year growth in a two-tier model for global consolidation and visibility
NetSuite is a very good system that beats everything we compared it to and it makes the globe small. Our parent company is in New York and we're in China,
and they get instant, real-time visibility into our performance. ”“
Overview– Retailer of tactical gear
– Based in Topeka, KS
– Uses NetSuite SuiteCommerce, NetSuite Retail Anywhere POS, Inventory Management, Order Management, CRM
– Switched from QuickBooks, custom-built web store
Drive Growth with Unified Ecommerce and In-Store POS Solution
We really feel NetSuite is the top, best-in-class solution, head and shoulders above the competition.“ ”
ChallengesBusiness growth limited by using different applications for financials, ecommerce & POS terminal Lacked visibility into customer activity and inventory Effectively managing separate product databases and web transactions
NetSuite BenefitsUnified solution for financials, inventory, ecommerce and retail POSProcess transactions and capture customer data in 22 stores across 10 states Real-time visibility into warehouse inventory across 22 storesSimultaneously publish content and images to both B2C and B2B websites
ChallengesEntry-level accounting system lacked scalability & deeper functionality required to support growth plans Manual work tracking and replenishing inventory, reporting sales, & managing transactions with suppliers and corporate customers
NetSuite Benefits400% revenue increase since 2010, with rapid growth to 13 coffee shops in the Bay AreaStreamlined its wholesale distribution channel to 100+ buyers & simplified coffee procurement from suppliersReal-time visibility into stock in stores & its 20K-sq-ft warehouse, with store managers empowered to reorder as needed
Philz Coffee Brews Business Success with NetSuite
NetSuite is a very important tool that helps us work efficiently and effectively, which results in us being able to scale and grow faster.“ ”
Overview– Retail/wholesale merchant
of hand-crafted coffee and custom coffee blends
– Based in San Francisco, CA
– Customer since 2010
– Switched from QuickBooks
– Using NetSuite Financials, Inventory Management, Warehousing, Order Management, SuiteCommerce
ChallengesTime-consuming and error-prone supplier ordering and inventory management via ExcelDifficult to coordinate inventory, sales and accounting and complicated monthly financial closePoor visibility into costs and revenues resulted in other expenses and missed revenue opportunities
NetSuite Benefits5x revenue growth since 2005Reduced inventory costs by $100K by avoiding overstock and identify aging wines ideal for promotionOrder fulfilment efficiency with real-time shipping rates, automated shipment label generation, and delivery tracking and confirmation
Porthos Wine Ventures Grows Boutique Wine Distributorship 5x with NetSuite
NetSuite is an excellent business backbone that has enabled us to grow our sales almost five times—there's no way we could manage our company and
cash flow without NetSuite.“
”
Overview– Personal wine shopper
service
– Based in San Rafael, CA
– Customer since 2005
– Switched from QuickBooks, Excel, Vertical Response
– Using SuiteCommerce, Sandbox Environment, Site Analytics, Site Builder, Advanced Inventory
Overview‒ Worldwide distributor of
plastic products and manufacturing services
‒ Founded in 1914
‒ 40+ employees
‒ Based in San Diego, CA
‒ Replaced Peachtree and Custom developed software
‒ NetSuite W/D Edition, ERP, CRM and Ecommerce
ChallengesFocus on managing and growing business without the hassle of managing servers
Managing multiple disparate systems
Growth meant adding more IT staff
NetSuite BenefitsIncreased productivity of every employee
Complete Integration: NetSuite, POS, Shipping and Yahoo
Hours saved reconciling sales orders
Automated POS system saves 2-3 hours of staff time daily
Integrates 3 websites
Grew 60% since using NetSuite without adding additional backend employees
NetSuite is a very powerful tool that allows us to focus on our business from all points. We can easily customize to make it fit our specific business model
without having a full time IT position.“
”
Overview– E-tailer of rugged and
distinctive leather bags, luggage, wallets, accessories
– Based in San Antonio, TX
– Using NetSuite OneWorld, SuiteCommerce, Inventory Management, Financials, CRM, Warehousing / Distribution, Marketing
– Switched from QuickBooks, Excel, Salesforce.com, homegrown ecommerce website
ChallengesDifficult to manage webstore disconnected from back-office inventory, financials and customer recordsLack cross-departmental visibility of KPIsExcessive time spent on manual data entry
NetSuite Benefits50% revenue growth since implementing NetSuiteManage 5 subsidiaries supporting multi-currency transactions and local tax compliance with NetSuite OneWorld100% e-tail business with full integration between webstore, back-office inventory, financials and CRMSave on 2 employees doing inventory forecastingReal-time visibility on critical business metrics
Leather Goods E-Tailer Saddles Up with NetSuite
We've become much more empowered with NetSuite and have much better control over the business. Because of the functionality inherent in NetSuite,
we're able to do things we could never have done before.“
”
Overview‒ Producer of digital
signage
‒ Founded in 1987
‒ Based in Exton, PA
‒ NetSuite OneWorldreplaced QuickBooks, Sage MAS 50 and 200
‒ Running NetSuite across ERP, Inventory, CRM and eCommerce
ChallengesNeeded to improve operational efficiency to maintain competitive position
Wanted to continue its global expansion into India and other countries
Needed to improve website sales efficiency
NetSuite OneWorld BenefitsMonth-end closing takes five days instead of three weeks
Budgeting with real-time data from 11 subsidiaries and 9 holding companies around the world
Web-based product sales processes are integrated with accounting, inventory and other processes
NetSuite Helps Manage 11 Subsidiaries With Real-Time Data
NetSuite helped us combine multi-company, country, language, and currency silos into one data center, and now lets us view all this information globally or locally.”“
Overview‒ Australian owned &
operated company specializing in supply to the printing, packaging, diemaking and digital industries
‒ Based in West Heidelberg, Victoria, Australia
‒ Customer since 2009
‒ Replaced Nexus Systems, custom-built website
‒ Using ecommerce, CRM and ERP
ChallengesPrevious ERP & inventory system required a lot of manual work and offered little visibility into the business
Evolve beyond static custom-built website to offer ecommerce purchasing to B2B customers
Risk of costly overstocks and stock-outs with inventory that was difficult to track
NetSuite BenefitsSaves on 1 FTE for bookkeeping with integrated financial mgmt. Real time financial reporting instead of 3 days
SuiteCommerce opened new ecommerce revenue stream for customers of consumable products
95% inventory accuracy, leading to greater satisfaction among B2B buyers
Speeds Financial Reporting, Improves Inventory Accuracy & Opens Ecommerce Channel on NetSuite
NetSuite has changed our business... It was an easy decision to go with NetSuite and the end result has been very good. ”“
Overview‒ Skin care line
‒ Based in Carlsbad, CA
‒ Customer since 2003
‒ Replaced QuickBooks, ACT!, and Salesforce.com
‒ Using Advanced Inventory, ERP, CRM SFA, SuiteCommerce Site Builder, Advanced Site Customization, Site Analytics
ChallengesExpand business from spa reseller customers, to reaching out to consumers directly
Expand to Japan, UK, Canada, and Mexico
Tracking of inventory from suppliers in China and Korea
NetSuite Benefits$100K annual savings over cost of premise-based servers and IT infrastructure
Role-based dashboards give mgmt. real-time visibility into supplier performance
Integration of eCommerce, inventory & customer information. Advanced inventory module also ensures on-time product delivery
Skinauthority Saves $100K Yearly vs. Cost of On-premise IT While Maintaining Growth
We came from both the technology and spa industries and we knew we'd need top-quality products and service to succeed in this competitive
business. NetSuite helps us do just that. ”“
ChallengesPoor performance of existing ecommerce site Maximizing ecommerce performance with warehouse-management to drive growthNon-integrated business software made inventory tracking and forecasting difficult
NetSuite BenefitsNetSuite's ecommerce solution boosted page views by 78%; unique visitors by 56%; pages per visit by 14%; and new visits by 6% -- online sales increase by 45% More efficient warehouse management saves cost of 10 full-time employees34% yearly sales increase with just a 10% increase in inventory – double-digit grown without adding IT staff Seasonal forecast reports in just 20 minutes
NetSuite's Advanced Commerce Module Helps Boost Sales by 45%
NetSuite gives us a fully integrated system that supports our growth from $5M to $50M and beyond.“ ”
Overview– Retail, ecommerce
sporting goods (online lacrosse equipment retailer)
– Based in Brookline, NH
– NetSuite Commerce, SuiteCommerce
– Switched from Zoovy, QuickBooks, spreadsheets
Overview– Technology distribution
– Based in Mexico City, Mexico
– Customer since 2009
– Switched from Lomas legacy ERP
– Using SuiteCommerce
ChallengesVisibility into sales per branch, part number and other attributes for forecasting and profitability analysis Eliminate high costs to deploy and maintain on-premise systems that required sizable IT staff Business growth impaired by manual procure-to-pay and order-to-cash processes
NetSuite Benefits15% growth on ecommerce total sales launching B2B SuiteCommerce website, attracting 200 new partners Order processing time cut from 30mins to 7minsReal-time inventory and sales data & reporting; AdHoc reporting with transactional detail
Mexican Enterprise Technology Distributor Grows Sales and Partners on Cloud
NetSuite has given us better control of the company, and we have given end-users more power so they can do their jobs better without having
to go to the IT department.“
”
ChallengesDifficulty accessing & utilizing critical business data due to inflexibility in FileMaker and other systems. IT resources consumed by fragmented infrastructure diverted time and focus from building a high-caliber web storefront for B2C and B2B customers. Delays and risk of bad business decisions due to poor visibility into costs, revenue and margin.
NetSuite BenefitsRetailer network growth to over active 800 merchants & streamlined transactions with 8 manufacturers.Consolidated view of 350,000 consumers in the database for enhanced customer service and sales effectiveness.Multi-location inventory management gives precise control and insights into stock of 2,500 SKUs.
Terry Bicycles Gains New Business Traction with NetSuite
NetSuite alleviates the need to maintain a complicated IT infrastructure with servers, security risks and backups.“ ”
Overview– Retailer/distributor of cycling
apparel, bicycles and bike accessories
– Based in Burlington, Vt.
– Customer since 2010
– Replaced Proprietary web-based application, FileMaker, Excel, customized legacy website
– Using SuiteCommerce, CRM, Inventory Management, Order Management
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