Student Affairs Connection: Promoting the Library through Co-Curricular Activities
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Student Affairs Connection: Promoting the Library through Co-Curricular Activities
LAUNC-CH Conference2010
Kathy CroweAssociate Dean for Public Services
University of North Carolina at Greensboro
UNCG
• Doctoral/Research-Intensive University• Enrollment: 17,540 (16,090.25 FTE)• Undergraduate: 14,315 (13,583.25 FTE)• Graduate: 3,225 (2,507 FTE)• 31% live on campus (80% of freshmen)• 59% of graduate students; 11% of
undergraduates part time
University Libraries
• Jackson Library and Music Library
• 1.2 million book volumes
• 37,000+ e-subscriptions• 500 databases• 100 faculty & staff• Space-challenged!
Public Services Mission
• “Public services provides the environment, expertise and systems to advance and support learning, knowledge-seeking and research to the University community and North Carolina citizens.”
Public Services Goals (selected)
– Provide up-to-date learning spaces, technology and equipment
– Develop marketing and publicity programs to ensure that the UNCG community is aware of Libraries’ resources and services
– Connect with UNCG student, academic and administrative units to integrate the Libraries with the curriculum and student life
Program facets
• Liaison program• Student Libraries Advisory Council (SLAC)• Activity Fairs• Special Events
Liaisons to Student Services and Organizations
• Began in 2006• 16 offices or organizations• Offices include Writing Center, Service
Learning, Disability Services, Dean of Students, Athletics, Living/Learning Communities, Student Success Center
• Student organizations include SGA, GSA, Greek societies, Radio, UNCG Green
Goals for liaisons
• Serve as vital role in marketing the Libraries to students
• Make students more aware of the Libraries’ resources and services
• Learn about students’ Library needs and report back.
Liaison activities
• Meet with directors or leaders• Provide programs• Communicate information about services and
resources• Attend appropriate meetings and social events
Residence Life
• Participate in Residence Life programs
• First-year Experience and Living Learning Communities
• Work with Residence Life staff
Programming
• Student Athletes• Academic Integrity• Parent and Family Council• Student Government meetings• Space for tutoring• Sustainability Film Series• Equipment & services for disabled students
Student Libraries Advisory Council (SLAC)
• Established in 2007• Includes diverse students – undergrad,
graduate, adult students, student employees• Work with SGA and GSA to appoint• Meet twice a semester with public services
librarians• Sounding board for changes in policies and
procedures
SLAC topics
• Feedback on brochures• Feedback on marketing messages• Advice on how to reach students• What’s important about the Libraries to
students• Feedback on new furniture
Activity Fairs
• Fall Kick-off• June orientation & pre-
registration• Admissions events• Graduate student
orientation
Special Events
Game Night With free pizza!
Trick or Treat
• Marketing the collaboratories
Free Coffee during exams
Stress-Free Zone
Outcomes
• Participation and collaboration across the Libraries
• Collaboration with Student Affairs• Collaboration with student organizations• Reach students out of the classroom • Reach diverse groups of students
Results
• Student feedback and input inspired many changes to make the Libraries more user-centered– Food policy– 24/5 service– Laptop checkout– Updating facilities– Collaboratories– Carrels– Group and quiet floors
Results
• Gate counts up 42% over past four years• Increase in 24/5 counts 164%• Laptop lending increased 79% in one year• Satisfaction scores in Sophomore and Senior
surveys increased (9% in overall score over 10 years)
• Group studies heavily reserved• Library pronounced “hip!”
Future
• Student Affairs Division has moved under Provost’s office
• Enhance collaboration between Student Affairs and Libraries
• Expand involvement in Living Learning Communities
• Participate in renewed synergy between Student Affairs and Academic Affairs
• Expand learning spaces in Library
Thank-you for coming!
•Questions?•Comments?
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