St presentation student services council

Tutoring Services for Online Students…and Others?

Dave BrighamDirector of Distance Education

Online Student Percentages

50% Campus-based25% ONL Degree25% Specials

Academic Support Service Standards for Online Programs

Academic Support on

Online

Academic Support on

Campus =

What tutoring services do we provide to students on our 13 campuses?

When can students access (hours/days of operation) these services?

When do students need to access these services?

What tutoring services do we provide to our online students?

Online Student Percentages

50% Campus-based25% ONL Degree25% Specials

Academic Support on

Online

Academic Support on

Campus ≠

Closing the Tutoring Services Gap

What is Smarthinking?

What subjects do they cover?Business • Accounting• Economics• Introductory Finance

What subjects do they cover?Mathematics & Statistics• Basic Math Skills • Algebra• Geometry• Trigonometry• Calculus I & II (Single Variable Calculus), • Statistics

What subjects do they cover?Science• Biology • Introductory Human Anatomy & Physiology• General Chemistry• Organic Chemistry• Physics

What subjects do they cover?SpanishIntroductory-intermediate levels

Writing • Online writing lab• ESL writing

What hours are tutors available?Mathematics 24 hours X 7 days per week

Other Subjects • Sun.-Thurs. 12:00 PM-2:00 AM• Frid.- Sat. 12:00 PM-6:00 PM

What types of sessions are available?

1. Real Time Sessions 2. Appointments3. Essay Submission (24 hr. response time)4. Question Submission (24 hr. response time)

Who are ST tutors?• Active college faculty, retired faculty, and adjuncts• 90% have a Master’s or PhD in the discipline they tutor• Tutor training program: technological and pedagogical skills• 1 in 10 applicants accepted to be a Smarthinking tutor

How is quality monitored?• Smarthinking administrators monitor tutors• Colleges monitor quality through administrative access• Student satisfaction surveys• Via student and instructor feedback

Why do colleges use ST tutors?• Extends access to academic support • Tutoring is available in many subject areas• Supports retention efforts • Cost effective for the institution

How much does it cost?

•Annual fee (est. $3,000)•Colleges purchase blocks of hours (est. $30 per hour)

UWC Feedback • Presentations• Webinars• Student survey

Implemenation• Fall 2011: Pilot Online • Spring 2012 Open to campuses?

Thoughts, comments, questions?