Social skills Soft skills Hard skills _____________________________________________ definition and difference Presentation by: Anna Iordanskaya November.
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Social skills Soft skills Hard skills_____________________________________________
definition and differencePresentation by:Anna Iordanskaya
November 06, 2015
Outline
1. What are skills and which types of skills exist?
2. Social skills - meaning and examples
3. Soft skills - definition, examples and how they refer to social skills
4. Hard skills - meaning and examples
5. Which is more important for career - Hard skills vs. Soft skills?
Definition and types of Skills
Skills:
Something that you have since birth (natural ability)
Things that a person can do well from training, education, personal activities
Four basic types of skills:
Personal Skills
Motor skills
Life skills
Work Skills
Four basic types of Skills
Personal skills - personality traits since birth Punctual, honest, calm, optimistic Organized, patient, reliable, realistic
Motor skills - movements with body + small actions with fingers Gross motor skills - running, jumping, swimming Fine motor skills - take things with hands/fingers, writing
Life skills - set of human skills through learning or personal experience Self-service skills – skills for serving themselves Thinking skills (mental processes) - make decisions, think critical, ask questions Emotional skills – emotional self-regulation (express + control emotions) Social skills
Work skills - job-specific skills also called - job skills or hard skills
Social skills: meaning and examples
Social skills – an important component of life:
Set of skills for communication and interaction:
verbally and non-verbally
through gestures and body language
our personal appearance
Learning the skills - since birth and improving during whole life
Poor social skills - people less satisfied, less popular, less successful
Lack of the skills can lead to some clinical problems:
depression /social anxiety
loneliness /alcoholism
Learning social skills - improve relationships and self-esteem
- provide well-balanced life
- increase satisfaction in your job
Social skills: meaning and examples
Social skills are complex and multicomponent:
• Communication skills
eye contact /listening with understanding and empathy
thinking before you speak /speaking clearly /humour
• Respecting yourself and others
good manners /being patient /accepting differences
no gossip /no bullying /treating people equally
• Friendship skills
keep regular contact /greet on special days /treat with respect
never ignore friend /not exploit friendship
• Participation
being active /concentrating on what you need to do
working together /doing your part as well as you can
• Soft skills - used in business context
Soft skills: meaning and examples
Soft skills – people skills /interpersonal skills /transferable skills
In social psychology - belong to the category of social skills
Used in business context - job interview or about work environment
Broad set of skills - allow people work well with others/achieve their goals The term is associated with EQ - Emotional intelligence skills
Difficult to measure with testing (only through work process) Difficult to teach to someone (e.g. Bill Clinton – a brilliant orator)
Soft skills: meaning and examples
Examples of soft skills:
Enthusiasm /Self-motivation /Creativity
Communication skills – specific types: speaking effectively in public
writing clearly
expressing ideas and persuading
group discussion Negotiation skills: the ability to persuade without manipulation
making positive atmosphere (difficult negotiation)
Accepting criticism and learning from it
Soft skills: meaning and examples
Examples of soft skills:
Time management /Teamwork
Analytical skills: the use logic + critical thinking = analyze a situation/make a decision
Flexibility: to be dynamic and adaptable to every situation
Leadership: providing direction, coordinating tasks
organisation and managing groups
Resolving conflict: collaboration + compromise = productive forms of resolving conflict
involving a mediator (manager, HR professional)
making sure that conflict is resolved
Hard skills: meaning and examples
Hard skills:
Professional skills - can be learned in school/university/from books Required skills needed to perform a job: - school and university degree /additional education - training and certificates
Each industry – has own required set of the skills Can be tested (e.g. English language)
Examples of hard skills: Technical skills and Mechanical skills Driving skills Administrative skills and Management skills Language skills Medical skills and Accounting skills Computer literacy, typing speed
Hard Skills vs. Soft SkillsWhich is more important for career?
Hard skills vs. Soft skills
Evidences confirm – it depends on the career you choose
Types of career:
1. Career that need mostly hard skills and little soft skills:
physicist, accountant who works with computer more than with people
2. Career that need both hard and soft skills:
social worker, psychologists doctors, lawyers (have to know law well + depend on clients)
3. Career that need mostly soft skills and little hard skills:
a car salesman (the ability to read customers + convince to buy a car)
Summarizing
Main points:
All skills - four groups: Personal skills, Motor skills, Life skills, Work skills
Social skills: part of Life skills, play important roles during whole life
help us become confident and happy people
deficit of social skills - may lead to anxiety /frustration /isolation
Soft skills: more specialized part of Social skills related to Emotional Intelligence skills (E.Q)
difficult to measure with testing /difficult to teach
Hard skills: work skills, professional skills describe job-specific skills can be tested
Hard skills vs Soft skills – importance depends on the career you choose
Personal skills Motor skills Life skills Work skills
Social skills Hard skills
Soft skills
Thank you for your attention!
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