Social Connections Prague 2014 Organizational social CCM

IBM Confidential :: © 2014 IBM

CorporationIBM Design :: IBM Confidential :: ©2013 IBM Corporation IBM Design :: IBM Confidential :: ©2013 IBM Corporation

@FirasYasin

Connections Content ManagerConnections Content ManagerSocial Connections VISocial Connections VIJune 16 & 17, 2014 * PragueJune 16 & 17, 2014 * Prague

IBM to become the “preeminent

social enterprise”

IBM to become IBM to become the the ““preeminentpreeminent

social social enterpriseenterprise””

SVP Steve Mills –”harness our collective

intelligence across IBM and ultimately across our eco-

system”

SVP Steve Mills –”harness our collective

intelligence across IBM and ultimately across our eco-

system”

“Stocks of info

turning into

Flows of new

info”

“Stocks of info

turning into

Flows of new

info”

Irving Wladawsky-Berger

Social Networks will become the new production line…your value is not what

you know but what you share… ” and will be

measured on that.

Social Networks will become the new production line…your value is not what

you know but what you share… ” and will be

measured on that.

INNOVATION

HOW DO WE INNOVATE?

Create a hub for team collaboration

WISDOM OF THE CROWDS

WISDOM OF THE CROWDSFRANCIS GALTON

• 539 ideas submitted since March 30th 2011

• 243 ideas were submitted in 2013• 108 total ideas have been graduated and

in the Connections product!• 68 ideas where added in 2013 alone!• 9574 total votes from 1661 members of

the community (an increase of 499 users year over year).

Simon Vaughan

Transition from free-flowing ideas to structured knowledge:Ideas turn into projects, turn into procedures, turn into documentation

EXPERTISE

“If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.”George Bernard ShawGeorge Bernard ShawGeorge Bernard ShawGeorge Bernard Shaw

Who is interested in this Document? What do people say?

Another PoV

Where are the Good Ideas?

Remember: Content is only valuable...

… if the right people can find it at the right time!

Meta Data…Data About the Data

How Experienced is the Expert?

Who posted it?

Awaiting your Signal

Who else is Reviewing it?

Which Version is the Most Recent?

OCB

“While I was sleeping my network was working for

me!!!”

“While I was sleeping my network was working for

me!!!”

“as smart as the experts

just moments

later”

“as smart as the experts

just moments

later”

Can I ask a Question?

Like or Unlike a document

Threaded Comments,

keeping version context

Create, re-use, remove Tags

Breadcrumb trail

KNOWLEDGE ON THE GO

Access CCM Files through Mobile

View

supported file types on your

mobile device

View

supported file types on your

mobile device

Like / Comment on

a file or view others

comments on a file

Like / Comment on

a file or view others

comments on a file

Access IBM Connections

Content Manager Files directly from

your community

Access IBM Connections

Content Manager Files directly from

your community

More Mobile Capabilities

View all comments associated with a file

View all comments associated with a file

Make comments

directly from your

mobile device to

share with others

Make comments

directly from your

mobile device to

share with others

Like a fileLike a file

View important information about a file, including

versions, number of downloads

and sharing

information.

View important information about a file, including

versions, number of downloads

and sharing

information.

Accessible Contents

Stay Informed with River of News

39

CCM Portlet – Access Through Portal

Multiple Libraries can be displayed in the top navigation

Multiple Libraries can be displayed in the top navigation

Portlet side by side with 2nd portlet

40

List ViewList View

Activity

Stream

Activity

Stream

Views in Portal

41

Drag and Drop documents from Desktop

Stand by You

Currently Available Apps from ISSC

IBM ConnectionsTouchpoint

IBM ConnectionsSocial Q&A

IBM ContentMigration Factory

IBM ConnectionsSocial Sidebar

IBM ConnectionsDirect Messaging

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IBM ConnectionsCommunity Insights

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IBM ExpertiseLocator

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IBM ConnectionsMultimedia Libraries

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IBM Content Migration Factory

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IBM Content Migration Factory

� Our Content Migration Factory solution provides all of the functionality required to address the differing requirements between existing source systems and new IBM software target systems through the use of connectors which are available for all major Content Management Systems.

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Web CMS:VignetteInterwoven TeamsiteSitecoreAdobe CQOpentext LivelinkLiferayPercussionTridionOracle UCMFatwireEktronEpiserverCoreMedia

IBM:QuickrDominoDomino.doc

CMS:DocumentumSharepointOpentextOracle UCMAlfrresco

DAM:Artesion/OpentextAdobe

Collaboration:JiveConfluence

Others:SQLExchangeFile systemWeb crawl

In addition, our migration engineers have expertise

in building custom connectors, ensuring that

any existing customer data can be successfully

migrated to any target IBM product.

LEARNINGKnowledge for the Knowledge Worker

Learning? What do I need to know?

Check in/out documentsTrash can for

“soft” delete

Count and sort by number of

Likes and Downloads

Nested folders

Views*

*Views

Developing Documents

Approved versions and

current drafts are displayed

Draft is only available to author or reviewer

Just after 48 Hours

751 Comments205K Visits175 Likes

WHO IS WHO?

Custom Custom TagsTags

What I am What I am known forknown for

Recommended Recommended & Favorite & Favorite

ExpertsExperts

Support Support Matrix Matrix

ReportingReporting

My External My External Social NetworksSocial Networks

PUBLIC THANK YOU

EXPERTISE