SERVICE RESPONSE CENTER

HOW TO SUBMIT & TRACK A SERVICE REQUEST

SERVICE RESPONSE CENTER

Use your browser to navigate to the Baylor Facility Services websitewww.baylor.edu/Facility_ServicesSelect “Submit Service Request” from the menu bar on the left

This takes you to the iServiceDeskSelect “Submit a Request” from the menu bar on the left

Submitting a RequestStep 1: Select “Baylor Facility Services” from the text box and click on the arrow

Submitting a RequestStep 2:Select your building from the text box and click on the arrow

Submitting a RequestStep 3:Fill out the form as completely as you can.Items marked with a red asterisk are required:

NamePhone #EmailAreaRequest

Submitting a RequestStep 4:Please be as specific as you can when describing your request. This allows us to allot the appropriate amount of time for the request and to bring the proper tools if needed.Once complete, click “submit.”

Submitting a RequestStep 5 :This screen shows the detail of your pending request and provides the request number for your reference.

Submitting a RequestStep 6 :You will receive an email confirming that your request has been successfully submitted

Request to Work OrderYou will receive a second email when the SRC processes your request and assigns it to the appropriate trade shop for attention. This email also provides the work order number for your request.

Tracking Your Work Order Step 1 :Although we strive to provide you with timely updates regarding the status of your request, there may be times that you want to check on things yourself. First navigate back to the iServiceDesk homepage, enter the work order number in the search engine at the bottom of the left column, and click the arrow.

Tracking Your Work Order Step 2:Your request will be displayed, complete with all information that has been entered by the SRC.

IT’S JUST THAT SIMPLE!

FOR QUESTIONS,CALL LIZ MCFALL AT X. 1361.