Scom presentation from June 5th Webinar
Post on 02-Nov-2014
229 Views
Preview:
DESCRIPTION
Transcript
Webinar: Get the Most Out of Your
SCOM Investment
1GSX Solutions© 2014
Speakers
GSX Solutions© 2014 2
Bernt Ostergaard - SCOM Analyst and Service Director
Adam Chadderdon - Channel Manager Americas @GSX Solutions
Olivier Raynaut - Microsoft Specialist & Pre-Sale Manager @GSX Solutions
Agenda
GSX Solutions© 2014 3
Applications Performance Management Market trends and challengesBernt Ostergaard - Quocirca
Most common IT challenges encountered when using SCOMOlivier Raynaut-GSX Solutions Inc
GSX Solutions overviewAdam Chadderdon-GSX Solutions Inc
GSX Monitor & Analyzer a complimentary solution to SCOMAdam Chadderdon & Oliver Raynaut-GSX Solutions Inc
Questions & Answers
Collaboration: Who Needs It?
Collaboration tools help flatten the obstacles to communicate, enabling organizations to access talent and distribute work teams across the country, the region and the world with less need for co-location.
GSX Solutions© 2014
Who Uses it?
GSX Solutions© 2014 5
Uses GSX Monitor to manage 5,500 Lotus Notes and Domino users across 7 countries in Southern Africa:
Automated proactive monitoring of business-critical replication and communication services.Monitoring key databases and replication to their spokes in the specified time frame. Using Database View in GSX Monitor to ensure that key databases are responding in the expected time frame.
Uses GSX Monitor & Analyzer to manage 70 servers hosting collaboration and messaging applications for 2,800 employees in 120 locations in 29 countries. Main selection criteria:
Rapid deploymentIncreased securityScalabilityEasy to customizeMobile access
Trends in Corporate Collaboration
More mobility
UCC growth - integration of messaging, social media and collaboration environments
Continued Microsoft UCC dominance
Continued IBM shift to software and services
Growing Cloud and virtualization
GSX Solutions© 2014
Managing your Environment
Single management pane of glass
Real‐time view of end-user experience
Easy to use and fully automated
Transparent and easy to upgrade
Proactive analytics
The Value Accelerators
Rapid deployment
Security
Customization
Scalability
Flexibility
Mobile access
Conclusions
System and application management vendors are attempting to create simpler network and app management solutions by increasing the breadth of hardware and apps they can manage.
In doing so they increase complexity, and the effort required to maintain optimal messaging and collaboration capabilities.
Large Microsoft Exchange and SharePoint shops (typically with 10,000 users and upwards) are by default using Microsoft’s Operation Monitoring tool SCOM.
However, optimized management requires fully integrated third party value accelerators on top of SCOM that focus on automating routines, as well as handling configuration and planning issues.
About GSX Solutions
GSX Solutions© 2014 10
600 customers
In 40 countries
Founded 1996, Headquartered in SwitzerlandOffices in USA, UK, France, Switzerland, ChinaIndirect channel across more than 40 countries International presence in all geographies
GSX Solutions at a Glance
GSX Solutions© 2014 11
6 million mailboxes monitored By GSX
Solutions
Fortune
500
30%
+
6 M + Monitored mailboxes
30% + of the Fortune 500 are customers
19%
Banking/Insurance
Manufacturing ConsultingIT Services
Consumer Goods and
Retail
6,5%
8,5%
15%
20%
Healthcare
600 Customers
+
High customer satisfaction with over 90% maintenance renewal
Certifications and Recognitions
GSX Solutions© 2014 12
Customers References
GSX Solutions© 2014 13
Top 5 IT Challenges
14
Top 5 IT challenges using SCOM for performance monitoring and reporting
Troubleshooting across multiple APM tools
Lack of real-time view of end-user application performance
Slow and complex problem diagnosis
Cumbersome reporting solutions
Time consuming when running SCOM, when fine-tuning alert system according to administrator needs
GSX Solutions© 2014
GSX A Complementary Approach
15GSX Solutions© 2014
How GSX Differs?
GSX is designed specifically to monitor and report Exchange and SharePoint for all versions GSX focus on Business Line satisfaction acting as a user that constantly performs scenarios and monitors the application GSX provides out of the box automated reports on availability, performance and usage
We Leverage SCOM Investment
Providing out of the box reports on availability, performance and usage Providing an essential bridge between the messaging team and the network team Reducing the cost and pain of maintaining the monitoring environment GSX can send all the alerts directly into the SCOM dashboard
Unified Support for Collaboration Platforms
GSX Solutions© 2014 16
IBM Collaboration Suite
Microsoft Exchange
Microsoft SharePoint Microsoft Lync BlackBerry Enterprise Server
Full integration with enterprise management tools
Automatic reports and follow-up against SLAs
Collects services availability and server statistics
End-to-end tests
Agentless
Alert by profile if threshold exceeded
17
GSX Monitor Console
GSX Anlayzer Console
GSX Analyzer Engine
GSX Monitor
SCOM
SNMP TrapsExchange Web Services
PowerShell & Web Services
GSX Monitor & Analyzer - Under the Hood
GSX Solutions© 2014
GSX Solutions© 2014
End-user Scenarios Benefits
18
True end-user Experience from multiple locations:
GSX is one of your users!
Detect Performance Issues from end-user locations before users are impacted: Reduce support calls and TCO
Mail Routing tests to ensure email delivery from any location to:
• Any site• External email services• Roundtrip tests (echo)
Centralize GSX Alerts in your SCOM dashboard
Site 1 - Station 1
Site 2 - Station 2
16
GSX Solutions© 2014 19
GSX Analyzer
One Reporting Tool for all of your Exchange Locations
Compare instantly the performance of your scenarios from your different locations
Detect in seconds bottlenecks in your environment
Access through profiles for instant Self-Service Reports
Automatic PDF reports for management, service line & customers
Trend and forecast System, Usage & Infrastructure Statistics
GSX Monitor Integration with SCOM
GSX Solutions© 2014
GSX MONITOR Management Pack for
SCOMInstantly integrates GSX
Monitor's capabilities straight into your SCOM Administration
tab
Communicate automatically with your centralized Incident
Management Platform and Team
Capture GSX Monitor's SNMP traps and display them into SCOM monitoring window under:- Critical Alerts- Warning Alerts - Information Alerts
Facilitate and unify your reporting by forwarding GSX Monitor information to
your global monitoring console
Provide End-User Scenarios, Server, Usage Alerts directly in the SCOM
Console
Easy reporting on any critical KPIs and SLAs
47
GSX Solutions© 2014 21
GSX Benefits
Provide real insight on the quality of service delivered to your end-users to ensure End-User Satisfaction and user adoption
Identify the Infrastructure & network/internet issue(s) that impacted the service delivered to your users
Troubleshoot easily any of the problems and be alerted in real time if there are any availability or performance issues
Secure your migration to any environment by testing the results before you start from any critical location
Decrease migration & support Costs by proactively pointing out any performance problems at any site and/or critical locations
GSX Solutions© 2014 22
GSX Monitor & Analyzer - Trial
FREE TRIAL AVAILABLE
30-day
Full features
Unlimited users
23GSX Solutions© 2014
Contact us
GSX Solutions sales@gsx.com
@GSX_Solutions Friends of GSXGSX Solutions www.gsx.com/blog
24GSX Solutions© 2014
Q&A Session
top related