SARCALL – Improving the Multi-Agency Operational SAR … · 2016-03-22 · SARCALL – Improving the Multi-Agency ... • Border SARU • Ochils MRT • Killin MRT • Oban MRT
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(c)2015 John Hulse - SARCALL Slide 1
SARCALL – Improving the Multi-Agency Operational SAR Response
---2015 Rescue 3 Europe Technical Rescue Conference
John Hulse
john.hulse@sarcall.com
The Agenda…
• My Background and Role• Why SARCALL?• The Shift To Multi-Agency SAR Working
– Drivers– Enablers
• Delivering A Multi-Agency SAR Platform:-– Robust messaging– Shared situational awareness– Simplicity– Use the same trusted tools all the time!
• Examples of Improved SAR delivery• Summary
Migration To Multi-Agency SAR Working
• Drivers– 7/7 Bombing, Kings Cross, Floods, Shootings, the Pitt
and Pollock Reports…– Realisation that the response phase needs a wide
range of capability and effective coordination…– Public and political expectations– Civil Contingencies Act 2004– Financial constraints and increasing workloads
• Enablers– Reinforced “best practice” and JESIP– Joint ‘999’ Control Centres – New technology and improved communications
Mobile Network Growth Brings New Opportunities
Google founded 1998YouTube launched 2006
Apple iPhone launched 2007
Networks and devices growing in capability
and robustness
Mobile applicationsnot possible just
6 years ago !
Multi-Agency Communication Challenges
• People, Policy, Process…!• Traditional security layers can impede working• Comms interop not part of most of our training• Comms interop starting too late in the incident• Location, location, location....!
• SARCALL breaks down barriers delivering effective Tac/Ops sharing; any web platform, anywhere.
• SARCALL is the only Multi-Agency LandSARTac/Ops platform in the UK and R. of Ireland
The SARCALL Story….
• 6 years ago, NW Police centralised Control Rooms • Sudden poor quality of emergency info sent to Teams • We found:-
– 7 x MR Teams with 8 Callout methods!– Lots of dated/incorrect on paper – Everything phone / pager based with no audit trail– Teams unintentionally making Police process far more difficult– Both Police and Teams knew we must do better….
• Trial system live 12 weeks later in all North Wales Teams• Other SAR Teams and Police Forces had same issues…• Major Incidents galvanised the need to work together• Now sole platform for 95% of MR Teams in England and
Wales and 40% in Scotland!• Volunteer designed and driven reacting quickly to needs
What SARCALL Provides
• “Joins-up” Teams, Police and Agencies in SAR Ops to help obtain a common operating picture
• Simple web callout platform for Police, Ambulance and Fire to activate their SAR Teams etc
• Supports all Team callout and other messaging• Secure resource for contacts, documents, etc• Incident Logger to share tactical/ops data
(c)2015 John Hulse - SARCALLSlide 8
Authorities Using SARCALL
• In Use By Cat 1 Responders:-• Police Service of N. Ireland• Police Scotland• Cumbria Police• North West Ambulance• Yorkshire Ambulance• North Yorkshire Police• Lancashire Police• Greater Manchester Police• North Wales Police• Welsh Ambulance Service• Gloucester Fire And Rescue• Avon & Somerset Police• Devon & Cornwall Police
• In Use By Other Responders:-• RAF ARCC Kinloss• C Flight RAF Valley Helicopters• RAF Mountain Rescue Teams x 2• National Police Air Service• Great North Air Ambulance• North West Air Ambulance• Bangor Hospital - Emergency Dept
• Starting Within Next 3-6 Months:-• An Garda Siochana (R. of Ireland)• Northumbria Police • Cleveland Police• Bristow Search and Rescue
(c)2015 John Hulse - SARCALL Slide 9
SAR Teams Using SARCALL • Keswick MRT• SARA - Wyre Forest• SARA - Tewkesbury• SARA - Beachley• Rossendale-Pendle MRT• Devon Cave Rescue• Gloucester Cave Rescue• Mendip Cave Rescue• Dartmoor Rescue Group (x4)• Exmoor SAR• Cave Rescue Organisation• Cornwall SAR• Edale MRT• Teesdale-Wearside SART• Upper Wharfedale FRA• Buxton MRT• Northumbria NP MRT • North Of Tyne MRT• North West MRT• Tweed Valley MRT• Arrochar MRT• Tayside MRT
• Arran MRT• Galloway MRT• Moffat MRT• Swaledale MRT• Langdale/Ambleside MRT• Cockermouth MRT• Wasdale MRT• Kendal MRT• LDMR Search Dogs• Patterdale MRT• Penrith MRT• Kirkby-Stephen SAR• Keswick MRT• Duddon-Furness SAR• Midlands Cave Rescue• South East Cave Rescue• Scarborough & Ryedale MRT• Cleveland MRT• Mourne MRT• Dublin-Wicklow MRT• Glen of Imaal MRT• Brecon MRT
• Ogwen Valley MRT• Llanberis MRT• North East Wales SAR• Aberglaslyn SAR• Aberdyfi SAR• SARDA (Wales)• North Wales Cave Rescue• South Snowdonia SAR• Bowland-Pennine MRT• Bolton MRT• Oldham MRT• Kinder MRT• Woodhead MRT• Glossop MRT• Derbyshire CRO• Suffolk SAR• Cheshire SAR• Warwickshire SAR• Border SARU• Ochils MRT• Killin MRT• Oban MRT
(c)2015 John HulseSlide 10
Some Key Numbers….
• 86 SAR Teams using the system• 14 Cat. 1 Responders activating Teams• 1,200 authenticated users• 257,000 logins in 5 years• 5,100 callouts in 6 years• 35,100 message activations in 6 years• 3,900+ SAR Incidents recorded and managed
using the Logger• >1 Million SMS messages sent in last 2.5 years
(c)2015 John Hulse Slide 14
• Displays incidents in footprint of SAR-H Base• Displays time of callout, CA abbreviation and link to Logger • Used by RAF SAR Force, Welsh Ambulance and the
GNAAS and NWAAS Helimeds
Called Out Team
Team Closed Log
Multi-Agency Response In North Wales
Add/ View Log
SARCALL WithIncident Logger
SARCALLWith
IncidentLogger
999 Call
JCC
PoliceAdd/View Log
RAF ARCC View Log
Team ATeam ASAR Team D
SMS Dispatch
Phone / TETRA
SMS NoticeC Flight
RAF Valley
SMS Dispatch
SAR Team A
Dispatch
Add/View Log
SMS Requests
Add/View Log
SMS Requests
PolSA
NPASAdd/ View Log
Add/ View Log
Bangor A+EDepartment
RAF ValleyMRT
AmbulanceControl
Add/View Log
Add/View Log
DEFRAFlood Tac A
Add/View Log
BristowSAR
Police, Ambulance,SAR Teams, Hospital,
Military and Civil SAR-H and “TacAds”
linked together.
Incident Logger Features
• Captures key operational flow and decisions
• Timestamp and user-stamp each log entry• Log interaction by Teams and Partners on a
“permissions” basis
• Store files, images, documents, maps etc.• Found to be critical for remote / complex ops
• Improves regional situational awareness even during routine operations, not just major incidents.
2014 - SARCALL(c)2014 John Hulse
Slide 17
RAF R122Entry
Police Callout
Hospital Entry
TeamLog Entry
TeamSMS
Creative Use Of SMS In SARCALL For SAR
• SMS coverage better than data• Team Leaders can:-
– Send messages to Team Groups– Create new Incident Log– Send update to Incident Log– Get declared availability
• Team Members can:-– Receive Team messaging– Declare availability states– Manage presence in Team lists
SARCALL And The JESIP Model
Situational Awareness -“What happened?”
Situational Awareness -
“What’s it mean?”
Situational Awareness,“What do I do next?”
Situational Awareness,“What's happening?”
Update the log and share data
Moving Towards Larger Operations….
• Successful scaling needs:-– All Partners sharing the same system
– Familiarity and trust in the system– Use the same system for every operation
– Just enough data, not too much!!– Good loggists!
• Scale seamlessly towards national level…
Incident Escalating In Size…
Cat 1
Responder
(Ambulance)
The incident needs more resources and
more Teams activated
Incident Now Regional and MR Silver Group Activated…
Cat 1
Responder
(Ambulance)
Cat 1
Responder
(ARCC)
Teams
The MR Silver is activated to link between Cat 1
Responders and Teams
Incident Now Regional and Full Multi-Agency…
Cat 1
Responder
(Ambulance)
Cat 1
Responder
(ARCC)
Teams
Full, regional incident with full
multi-agency engagement
Building The Large Incident Response Beyond The Region…
MR Region A
1. Send Message to Region B
3. Exchange Ops Info and create response plans
2. Get response from Region B
MR Region B
Multi-Regional Response…
MR Region C MR Region D
MR Region BMR Region ASharing Situational
Awareness, Resource Management etc
Exercise Cloudburst 2015
• Major T-T exercise organised in Lake District• SARCALL used for all data communications• 6 Regional MR “Silvers” linking to 34 SAR Teams• 4 Police Forces interacting in Exercise logs
• Peak of 149 users interacting in SARCALL• 10 concurrent Incident Logs running• 3,400 x SMS messages sent in 5 hours
• Great learning points and successful Exercise• … Less than 15% of server capacity used!
NW Silver Log Sample, 19:00hrs, 2 January
Police Update From SCG
SMS Alert ToNW Silver
NWF+RS Contact Info
Request to NW Silver For
Response Data
Update From RNLI Flood Team Hazard
Update File
Update From RNLI Flood Team
SARCALL Summary
• Only multi-agency SAR Tactical/Ops Incident platform in UK and RoI
• Enables Agencies and Teams to work together • Robust and secure messaging platform• Volunteer SAR driven and supported• Delivers:-
– Efficient use of Teams, assets and people– Array of simple local and remote access tools– Smart, parallel working with strong audit trail
• Welcome the opportunity to talk!
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