Sapphire Now Presentation on SAP BPM Use Cases
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8/2/2019 Sapphire Now Presentation on SAP BPM Use Cases
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Real-World BPM in SAP Environments
Rukhshaan (Ruks) OmarSr. Director, Technology Marketing
8/2/2019 Sapphire Now Presentation on SAP BPM Use Cases
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© 2011 SAP AG. All rights reserved.
Business Process Management (BPM)Is Divided into Two Main Perspectives
Management discipline
Value-driven methodology for continuousprocess improvement
Technolog
Specialized tools to modeprocesses fast and
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© 2011 SAP AG. All rights reserved.
BPM Among SAP CustomersGeneral Trends, Industries, and Use Cases
High tech
Warranty and returns
Claims
Master data governance
Utilities
ApprovalsSales order changes
Invoice verification
Consumer productsCitizen services
Employee on-boarding
Banking
New product Introductions
Public sector
Cross-industry
AutomotiveAerospace and defense
Healthcare
Insurance
Telecommunications
Professional services
Real estate
Supplier collaboration
New service connections
Parking permits
Loan origination
Chemicals Wholesale
Repair or replace aircraft
Optimized workplacedrug testing
Project issues and changes
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BPM Application PatternsWhat Are the Typical Issues?
… requires an approach for IT and business to collaborate on creatinflexible solutions to business problems
Uncoordinatedactivity
Inefficient handoversacross departments andpartners
Slow IT responseto business change
Specialized skills andlengthy implementation
Complexinteraction
User resistance and higherror rates
Probtime
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BPM Application PatternsWhere Is the Value?
Orchestratedactivity
Streamline activity
… orchestrates the work of people and software systems in a flexible way thbe understood and managed from a business perspective
Flexibleprocess models
Speed up response tobusiness change
Tailoredinteraction
Increase useracceptance
A
Iden
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Customer Experiences
95%Payments
on time
50% 95Faster processingof supplier master
data
of supplieupdates
autom
Aligning for business value Simplifying andstabilizing processes
Extendin
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%
Improve on-time pa
Braskem S.A.Value-Oriented Process Improvement
Leader in Latin American for thermoplasticresins
Business case
Improve invoice registration and paymentprocessing
As-is process
Manual, error-prone process
Late payments
Benefit from early padiscounts
Improve productivit
Business goals
# 3,000 suppliers, 20,01,200 contract mana
$
Volumes
8/2/2019 Sapphire Now Presentation on SAP BPM Use Cases
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BR Invoices
BR Invoices
BR Invoices
BR Invoices
BR Invoices
BR Invoices
BR Invoices
BR Invoices
AL
BA
SP
RS
Suppliers Contractmanagers
Invoice entryteams
Accountpayment team
Payableinvoices
Bank
EDI
AL
BA
SP
RS
Suppliers Remote SSC (BPM) Central SSC
Before: decentralized, manualNow: through shared serv
(SSC)
Braskem S.A.Supplier Payment Process
8/2/2019 Sapphire Now Presentation on SAP BPM Use Cases
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50% reduction in su
EricssonBusiness Rules Simplify Global Processes
A leader in telecommunications with 134 yearsof innovation
Business case
Single, global, automated, self-service processfor supplier master data creation
As-is process E-mail intensive (spreadsheets and
clarification)
Information manually reentered into 4 systems
Local specialists handled country-specificrequirements such as tax information
Business goals
# 3,000 requests per m200 countries
% Improved user acc
Volumes
Data quality rules mbusiness users$
8/2/2019 Sapphire Now Presentation on SAP BPM Use Cases
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Ericsson – Single Global ProcessRules Managed by Business Users Provide Country-Specific Intelligen
Confirmation
Prepare Submit Approve Execute
Reject / more info
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%
95% straight-through
RS ComponentsExtending Processes with Legacy SAP Software
Largest global catalog and Web-baseddistributor of electronic, electro-mechanical,and industrial components
Business case
Supplier lead-time updates
Plugging gaps without “open heart surgery”
As-is process
Suppliers e-mailed spreadsheets in differentformats
100,000 articles manually conditioned andmass-updated into SAP ERP application
Reduce safety stock le
Make more accurate cpromises (available to pro
Business goals
#1.6 million customers,2,500 suppliers, 17 dist40,000 parcels daily
$
Volumes
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© 2011 SAP AG. All rights reserved.
Want to Know More?
Listen
to SAP customerssharing their stories onSAP.com (customer e-book)
Explore
BPM resources on SAPCommunity Network:BPM use-case wiki,industry e-books, andSAP press publicationApplying Real-World BPM in an SAP Environment
Visit
the BPM discussion tableto attend the deep-divesfor industries on Industry
Value-Drivers and Relevance of BPM
Askyour ato schexecu
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Thank You!
Contact information:
Rukhshaan (Ruks) OmarSr. Director, Technology MarketingCoauthor of Applying Real-World BPM in an SAP Environment
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