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GuiXT.com
SAP SD and PM Made Easy
DeeDee Kato Sr. Director of Marketing Nikhil Keeppanasseril Demo Solutions Engineer
© 2014 Synactive, Inc. GuiXT.com
Copyright © 2014 Synactive Inc.
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Agenda
• Improving the SAP User Experience –
comparing options today
• What is GuiXT?
• What is LiquidUI?
• SD Made Easy
• PM Made Easy
• Rapid Apps
• Tools to customize the UI
Copyright © 2014 Synactive Inc.
3
Ala Carte or Made To Order?
• Goal is to meet sensory needs of diner.
– Cold to Hot
– Light to Heavy
– Today sweets served after savory
– Coffee with dessert or it’s own course
Copyright © 2014 Synactive Inc.
Fine Dining – Made to Order
– French Service-service à la
française
• 3 courses cooked mostly
tableside
– Advantages
• Elegant, food made to
your requirements
– Disadvantages
• Need highly trained staff,
high labor costs, capital
investment in cart, fewer
turns of tables, fewer
tables in dining room
Copyright © 2014 Synactive Inc.
Ala Carte, Buffet Style
– Ala carte, Buffet
• All food cooked in kitchen.
• You get what you get
– Advantages
• Guests are served fast
– Disadvantages
• No ingredient substitutions
• Guests can not choose portion size
• Guests can choose unbalanced meals
Copyright © 2014 Synactive Inc.
Liquid UI Advantages
• Ala carte, single, task-based apps deployable in 3 days or less
• Your custom end-to-end business process, for any role, any touchpoint in 21 days or less
• Core GuiXT engine has been built into SAP GUI since 1998
• No need to upgrade SAP or kernel • SAP GUI like performance from mobile or
desktop • No browser or Silverlight required for
desktop or mobile usage • Native connectivity-no ITS, SMP,
Gateway, etc required • Develop once, deploy to mobile,
desktop, web
Copyright © 2014 Synactive Inc.
Developers
NWBC NW Portal
Personas SAP Mobile
Platform Syclo Fiori/SAPUI5
Deploy Deploy Deploy Deploy Deploy Deploy Administrators
UI
UIt
UI
UI
UI
UI
Improving the User Experience without Liquid UI
Copyright © 2014 Synactive Inc.
Web Developer
NWBC NW Portal Personas SAP Mobile Platform
Syclo Fiori/SAP UI5
Script
Script
Script
Script
Script
Script
Improving the User Experience with Liquid UI
Administrators Deploy Deploy Deploy Deploy Deploy Deploy
Copyright © 2014 Synactive Inc.
How Does GuiXT Work?
Desktop (PC)
SAP ERP
GuiXT Developer Toolkit used to generate GuiXT screens
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1) User makes a request via SAPGUI (e.g. VA01)
2) SAP responds with VA01 screen
3) GuiXT screen modifications are applied and SAPGUI draws new screen for VA01
SAP GUI
GuiXT®
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2
3
Copyright © 2014 Synactive Inc.
What is included with SAP GUI?
• Simplify one
screen at a time
• Changes are
made through
scripting
• No screen
aggregation
© 2013 Synactive, Inc.
Copyright © 2014 Synactive Inc.
Sales and Distribution Made Easy
Copyright © 2014 Synactive Inc.
Symptoms of BROKEN Order To Cash Process
• High order-taking error rates
• High order-fulfillment error rates
• High DSO (Days Sales Outstanding) rates
• High cost of dispute resolutions
• Inefficient/ineffective collection processes
• Long-term losses due to customers going to better managed companies for product/services
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Copyright © 2014 Synactive Inc.
Challenges for CSRs
• 3 or 4 screens of Credit Check – need to reenter information
• Going into inventory system for Available To Promise computation
• Navigation into MM03 for materials check
• 3 or 4 screens of Pricing Conditions
• Redundant information like Plants, Storage Location and Sales Order Number has to be reentered
© 2013 Synactive, Inc.
Create customer
Credit check
Create Sales Order
Create delivery &
create billing document
Copyright © 2014 Synactive Inc.
Challenges for company
• Needing to train CSRs across multiple modules of SAP • Dissatisfied customers waiting for CSRs on SAP
– Pricing information – Order status
• Forgetting critical processes like – Credit checks – Incomplete customer information in
XD01
• Shipping errors • Backlogs without availability checks • Paying overtime for workforce
© 2013 Synactive, Inc.
Copyright © 2014 Synactive Inc.
Your SAP End-To-End Business Process Simple Business View – Order To Cash
Sales (SD)
Warehouse (WMS)
Finance (FI)
Quotation Sales Order with Ref to
Quote
Credit Limit Check
Availability Check and Allocation
Unlock Sales Order
Pick Pack Post
Goods Ship
Invoice
Copyright © 2014 Synactive Inc.
What if you could go from this ……….
© 2013 Synactive, Inc.
25 Screens with less than 4 input fields per screen
Copyright © 2014 Synactive Inc.
To this….. One Screen with all fields plus
• Intuitive Screen Layout
• One button click to access various lookups
• Data to be entered to screens that are not showing
• Pushbuttons and radio buttons for repetitive search criteria.
Copyright © 2014 Synactive Inc.
And deploy to this …
Copyright © 2014 Synactive Inc.
One Development Effort, All Touchpoints SAP@Your Fingertips
Browsers and Portals
Barcode/RFID Scanners PDF/Excel Front-Ends
Tablets and Phones
>
Copyright © 2014 Synactive Inc.
Order To Cash (Sales Order, Deliveries) Case Study: Utilities Water Company
Improved overall customer service and satisfaction by more than 60%.
Headquartered in Barcelona, worldwide leader of drinking water treatment plants, wastewater treatment plants and desalination plants. Create sales order, delivery, and billing document from a single interface provides pricing and status information to the customer on the phone with one click.
Challenges
- Users must navigate through three different transactions
to complete one business process
- Customers unsatisfied because of missing deliveries and
billing documents, which result in shipment delays
- Customers wait to receive information as customer
service representatives struggle to navigate through the
screens
Copyright © 2014 Synactive Inc.
Sales Order Management Case Study: Esri – The GIS Mapping Software Leader
Create sales order reduce to 3 screens from 22 screens, which previously took 8 minutes to process vs. 3 minutes. Training time reduced by 65%.
Change and Display transactions have the same benefits.
ESRI develops geographic information systems (GIS) solutions that function as an integral component in nearly every type of organization.
Challenges
- Significant amount of time and effort required
to create a sales order, set up credit, setup
customer hierarchy, etc. - Pricing conditions was difficult and time
consuming
- The customers on the phone had to wait for
extended period of time causing customer
dissatisfaction.
Copyright © 2014 Synactive Inc.
Plant Maintenance Made Easy
Copyright © 2014 Synactive Inc.
• Compliance to
Regulatory boards
• Increase production
costs
• Unplanned downtime
• Equipment failures
• Laborious scheduling
and monitoring of
maintenance resources
Plant Maintenance Company Challenges
Copyright © 2014 Synactive Inc.
Your SAP End-To-End Business Process Work Order Process Flow with Internal Work and In-Stock Materials
- Safety - Sanitation - Production
Maintenance Planner
Maintenance Purchaser
Maintenance Associates
Maintenance Team Lead
New Notifications/
Identity Maintenance
(IW21)
Validate Notifications/Generate WO (IW28)
Schedule WO & Print WO (IW32)
Parts Issue/Purchase
(MIGO GL)
Audit TECO, WO & Notifications
(IW38)
Plan WO (IW32)
Approve and Release WO
(IW38)
Execute WO Confirm Time and
Materials used (IW41)
Generate Follow Up Notifications
(IW21)
Copyright © 2014 Synactive Inc.
Largest Distributor of Alcoholic Beverages – Create Notification and Work Order
Before After
Copyright © 2014 Synactive Inc.
Time Confirmation and Goods Issue
Before After
Copyright © 2014 Synactive Inc.
ROI Graph
0 5 10 15 20 25 30 35
Screens
Input Fields
Mouse clicks
Before Liquid UIAfter Liquid UI
Copyright © 2014 Synactive Inc.
Plant Maintenance Planning and Scheduling Console
Copyright © 2014 Synactive Inc.
Statistics
With approximately 8,000
work orders in various
stages, an average of 5
mins per work order
was reduced to 30 secs,
increasing productivity
by 90%.
Copyright © 2014 Synactive Inc.
Liquid UI- IOS
© 2012 Synactive, Inc.
Copyright © 2014 Synactive Inc.
Power Utility Company
Launch Pad – Access to 10 distinct transactions Create Notification
Time Confirmation Work Orders
Copyright © 2014 Synactive Inc.
PM and SD Demo
Copyright © 2014 Synactive Inc.
Statistics – ESRI
• VA01 – create sales order
• 3 screens from 22 screens.
• VA01 is now 3 min. vs. 8 min. process.
• Development only took 8 days.
• Training time reduced by 65%.
• Change and display have the same enhancements.
Copyright © 2014 Synactive Inc.
Return of Investment
• Create Work Order was reduced from 8 minutes to 4 minutes
• Improved workflow and reduced error rate by 50%
• Reduced training from 2 hours to 30 minutes
Copyright © 2014 Synactive Inc.
Benefits with Liquid UI
• Reduced training time
• Intuitively easy to use
• Increased data integrity, reduce errors
• Improve productivity
• Increased customer satisfaction
• Increased efficiency
• Security & Authorizations Intact, upgrade’s are easy
• Unified UI strategy for Desktop, Mobile devices and Web
Copyright © 2014 Synactive Inc.
Leverage 16 years of expertise in SAP user experience to deliver your PM or SD application
Fleet Maintenance
Materials Management
Order To Cash
Plant Maintenance
Warehousing
Procure to Pay
Procurement
Sales Order
Service Management
Copyright © 2014 Synactive Inc.
Rapid Apps Deployed in 3 Days or Less!
Copyright © 2014 Synactive Inc.
Purchase Requisition and Purchase Order Approvals
Individual approvals or List based approvals
Integrates with your email system for workflow-easily deployable for your decision makers for quick wins with BYOD
Copyright © 2014 Synactive Inc.
User Management for your IT
Lock/Unlocks users remotely
Reset user password
Send system wide notifications
Copyright © 2014 Synactive Inc.
Asset Lookup
Search by equipment details such as plant equipment or description
Search by equipment location by entering in street, city, zipcode or equipment number
Search by Material details by entering in equipment, material number, description or serial number
Show the location of the asset on a map
Copyright © 2014 Synactive Inc.
Goods Receipt PO
Identifies received item and match against purchase orders
Use the camera to capture barcodes on the receiving doc, in the warehouse, or on the plant floor
Copyright © 2014 Synactive Inc.
Tailor Any SAP Module for Any Role
Functional Use Results Plant Maintenance Create Work order reduced from 8 to 4 minutes or 50%. Training
reduced from 2hrs to 30 minutes. Total Savings $90k per yr.
Materials Management Consolidation helped reduce training time by 75% and making users 66% more efficient
Procure to Pay 10 to 12 actions reduced to 3; 75% time savings and improved accuracy
Sales Order/Quotes Create sales order function reduced from 22 to 3 screens. Reduced time to process from 8 to 3 minutes (65% savings)
Fleet Maintenance Barcode Scanners attached to desktop for vehicle parts. Increased efficiency and improved truck deliveries saved the company over $1M years in warranty.
Order to Cash Improved overall customer service and satisfaction by more than 60%
Warehouse Management Physical inventory count process reduced by 50%, errors reduced by 75% with a productivity increase of 40%
Copyright © 2014 Synactive Inc.
How we do this…. Demo
Copyright © 2014 Synactive Inc.
The Synactive Developer Suite
One Suite – Two Components
Designer Workbench
Designer Development Platform
Generated Scripts
Network, SAPWR, Local
Workbench Development Platform
Generated Scripts
Network, SAPWR, Local
Excel template
Desktop
Desktop template
Excel
PDF template
Offline template
Windows CE/Offline
Access template
HTML
Copyright © 2014 Synactive Inc.
Designer
Modify
Scripts auto-generated
WYSIWYG
Deploy to any touch point
Copyright © 2014 Synactive Inc.
Workbench
Record your SAP process
Select Layout on Workbench
Deploy to any touch point
Scripts auto generated (Edit if needed)
Copyright © 2014 Synactive Inc.
What Does the 21 days Include?
Copyright © 2014 Synactive Inc.
Who we are….
© 2014 Synactive, Inc.
Copyright © 2014 Synactive Inc.
• Founded by Gerd Rode and Thomas Ewe
• Embedded with SAP since 1998
• A Single Platform approach
• SAP Partner Certified with Net Weaver integration
• Thousands of users and 15 years of SAP UI domain knowledge
© 2014 Synactive, Inc.
2002
GuiXT Server
1998
GuiXT Designer
2004
Mobile Devices
2007
Web Server
2009
64-bit Architecture
Liquid Platform
2011
PDF and Excel
Integration
2013
Liquid UI for iOS
& Android
A History of
Continuous
Innovation
Synactive @ a Glance
Copyright © 2014 Synactive Inc. © 2014 Synactive, Inc.
In Good Company…over 1000 customers
Copyright © 2014 Synactive Inc.
Next Steps
• Watch intro to LiquidUI 3-min YouTube video and pass it around to your team and managers
• Download the iOS and/or Android native client app demo version
• Email rfi@guixt.com for a 30-day license
• Engage Synactive to reach your goals
• Join our new Liquid UI Community and be a part of our team
© 2013 Synactive, Inc.
Copyright © 2014 Synactive Inc.
Upcoming ASUG Events
Simplify and Extend SAP Transactions To Your Barcode-Enabled iOS Device
Wed Nov 5, 10AM PT
Featured Speaker: Andy Rindfleisch, Process Improvement Manager, Welch Allyn
Delivering a new SAP UX for PM Workers on Drilling Vessels (tentative) Thurs Dec 11, 10AM PT Featured Speaker: Byron Keiser, Senior Applications Analyst at Pacific Drilling
Copyright © 2014 Synactive Inc. © 2014 Synactive, Inc.
Copyright © 2014 Synactive Inc.
Questions to Ask?
• How can I get service à la française without the high-end prices?
• Or without requiring to fly around the world, waiting in lines, and airports, taxis, etc. only to find out you have to cook your own food
• How can I get the convenience, lower cost, fast turnover without waiting for the chef to kill the beef?
• How can I get custom made meals without the need for me to supply highly trained staff to help cook or additional resources from me?
Copyright © 2014 Synactive Inc.
Questions to Ask?
• How can I get service à la française without the high-end prices, additional resources, or delays?
• Be cautious of early technology trials and tribulations
• Be cautious of mandatory infrastructure upgrades or additional resource requirements
Copyright © 2014 Synactive Inc.
Efficient - Native connectivity provides near SAP GUI Performance from any touchpoint
Native Connection
Or RFC ODBC Web Services
Native Connection
HTTP Native
Connection Or RFC
Native Connection Intermittent
Connectivity
Delivered in 21-days Delivered in 3 days
Copyright © 2014 Synactive Inc.
Liquid UI Benefits
• Based on powerful scripting engine to customize any module, and transaction
• Does not touch the backend (no kernel upgrade required)
• Ala carte, single, task-based apps deployable in 3 days or less
• Leverage 16 years of experience in all SAP modules to deliver your end-to-end business process, for any role, any touchpoint in 21 days or less
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