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JobTitle:ITSupportSpecialist
FairLaborStandardActStatus:Exempt
Summary:WearelookingforacompetentITSupportSpecialisttoprovidefastandusefultechnicalassistanceoncomputersystems.Thisposi=onwillanswerqueriesonbasictechnicalissuesandoffersolu=ons.AnexcellentSupportSpecialistmusthavegoodtechnicalknowledgeandbeabletocommunicateeffec=velytounderstandtheproblemandexplainitssolu=on.TheSupportSpecialistmustalsobecustomer-orientedandpa=enttodealwithchallengingcustomersitua=ons.Thegoalistocreatevalueforcustomersthatpreservesthecompany’shighbusinessstandards.
Responsibili:es:
▪ Serveasfirstpointofcontactforcustomersandcoworkersseekingtechnicalassistanceviaphoneoremail▪ Performremotetroubleshoo=ngthroughdiagnos=ctechniquesandper=nentques=ons▪ Determinethebestsolu=onbasedontheissueanddetailsprovidedbycustomers▪ Walkthecustomerthroughtheproblem-solvingprocess▪ Directunresolvedissuestothenextlevelofsupportpersonnel▪ Provideaccurateinforma=ononITproductsorservices▪ Recordeventsandproblemsandtheirresolu=oninlogs▪ Follow-upandupdatecustomerstatusandinforma=on▪ Passonanyfeedbackorsugges=onsbycustomerstotheappropriateinternalteam▪ Iden=fyandsuggestpossibleimprovementsonprocedures
KeyRequirements:
▪ ProvenexperienceasITSupportorothercustomersupportrole▪ Techsavvywithworkingknowledgeofofficeautoma=onproducts,databasesandremotecontrol▪ Solidunderstandingofcomputersystems,mobiledevicesandothertechproducts▪ Abilitytodiagnoseandresolvebasictechnicalissues▪ ProficiencyinEnglish▪ Excellentcommunica=onskills▪ Customer-orientedandeven-tempered
Experience/Educa:on:
▪ BSc/BAinIT,ComputerScienceorrelevantfieldOR1yearofrelevantworkexperience
WorkAuthoriza:on:
• MustbeauthorizedtoworkintheUSforanyemployer.
Pleasesendresumestojobs@runbeck.net
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