Retail Scorecards Study 2014 - Summary Charts
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Supply Chain Insights LLC Copyright © 2014, p. 1
Retail Scorecards Study
Summary ChartsJanuary – June 2014
Supply Chain Insights LLC Copyright © 2014, p. 2
Agenda
Study Overview
Retail Scorecard Overview
Primary Scorecard Relationship
Suppliers/Manufacturers
Retailers
Supply Chain Insights LLC Copyright © 2014, p. 3
Study Overview
Supply Chain Insights LLC Copyright © 2014, p. 4
Definition Given to Respondents
Supply Chain Insights LLC Copyright © 2014, p. 5
Even Representation of Retailers and Suppliers
Supply Chain Insights LLC Copyright © 2014, p. 6
All Use Retail Scorecards – Suppliers Have Used Them Longer
Supply Chain Insights LLC Copyright © 2014, p. 7
One-Third in Supply Chain Role
Supply Chain Insights LLC Copyright © 2014, p. 8
Agenda
Study Overview
Retail Scorecard Overview
Primary Scorecard Relationship
Suppliers/Manufacturers
Retailers
Supply Chain Insights LLC Copyright © 2014, p. 9
Supply Chain Scorecards Are Most Common TypeWorked With
Supply Chain Insights LLC Copyright © 2014, p. 10
Suppliers More Likely than Retailersto Work with CSR Scorecards
Supply Chain Insights LLC Copyright © 2014, p. 11
Supply Chain Scorecards AreMost Common Type Used by Retailers
Supply Chain Insights LLC Copyright © 2014, p. 12
Review Scorecards Face-to-Face with an Average of 25% of Suppliers / Retailers
Supply Chain Insights LLC Copyright © 2014, p. 13
Suppliers and Retailers Equally Likely to Review Performance Face-To-Face
Supply Chain Insights LLC Copyright © 2014, p. 14
Most Common Criteria for Meeting Face-To-Face Are Volume and Impact on Business
Supply Chain Insights LLC Copyright © 2014, p. 15
Agenda
Study Overview
Retail Scorecard Overview
Primary Scorecard Relationship
Suppliers/Manufacturers
Retailers
Supply Chain Insights LLC Copyright © 2014, p. 16
Most Respondents’ Primary Relationship Is with a Discrete Product
Supply Chain Insights LLC Copyright © 2014, p. 17
For Both Suppliers and Retailers, Most Respondents’ Primary Relationship Is with a Discrete Product
Supply Chain Insights LLC Copyright © 2014, p. 18
High in Importance and Performance:On-Time, Accurate Shipments, Properly Labeled Cases
& High Product Quality
Supply Chain Insights LLC Copyright © 2014, p. 19
Top in Importance, Performance & Impact:On-Time and Accurate Shipments
Supply Chain Insights LLC Copyright © 2014, p. 20
High in Importance and Performance:On-Time, Accurate Shipments, Properly Labeled Cases
& High Product Quality
Supply Chain Insights LLC Copyright © 2014, p. 21
Greatest Gap in Importance and Performance:Lowest Total Cost and On-Time
Supply Chain Insights LLC Copyright © 2014, p. 22
Suppliers See Most Elements as More Important Than do Retailers – Except Assortment Excitement
Supply Chain Insights LLC Copyright © 2014, p. 23
Suppliers Care More About Billing and Compliance;Retailers Care More about Assortment Excitement
Supply Chain Insights LLC Copyright © 2014, p. 24
Suppliers Rate Most Elements as Higher PerformingThan do Retailers – Except Assortment and ASNs
Supply Chain Insights LLC Copyright © 2014, p. 25
Scorecards Have Had the Greatest Impact on On-Time Performance and Accurate Shipments
Supply Chain Insights LLC Copyright © 2014, p. 26
For Both Suppliers and Retailers, Most Impactful Elements Are On-Time Performance and Accurate Shipments
Supply Chain Insights LLC Copyright © 2014, p. 27
Most Common Definitions for “On-Time Order:”Received on Same Day or Within Week
Supply Chain Insights LLC Copyright © 2014, p. 28
Most Common Definitions for “On-Time Order:”Received on Same Day or Within Week
Supply Chain Insights LLC Copyright © 2014, p. 29
Most Common Definitions for “Accurate Shipment:”Fill Rate or On-Time
Supply Chain Insights LLC Copyright © 2014, p. 30
Retailers More Likely Than Suppliers to Consider “Accurate Shipment” to be “Accurate and Scan-able Labeling”
Supply Chain Insights LLC Copyright © 2014, p. 31
In the Primary Relationship, Scorecards Are Updated 37 Times per Year on Average
Supply Chain Insights LLC Copyright © 2014, p. 32
On Average, the Primary Relationship Scorecard Is Redefined 1.6 Times per Year
Supply Chain Insights LLC Copyright © 2014, p. 33
Agenda
Study Overview
Retail Scorecard Overview
Primary Scorecard Relationship
Suppliers/Manufacturers
Retailers
Supply Chain Insights LLC Copyright © 2014, p. 34
Most Believe Doing a Good Job of Using Scorecards to Improve Performance
Supply Chain Insights LLC Copyright © 2014, p. 35
Most Suppliers Share Scorecards Internally, with Five Groups on Average
Supply Chain Insights LLC Copyright © 2014, p. 36
Most Suppliers Get Data from Retailers andFour Types on Average
Supply Chain Insights LLC Copyright © 2014, p. 37
Over Half Receive Data for Retail Sales/Order Forecasts, Forecasts and/or Store point of sale
Supply Chain Insights LLC Copyright © 2014, p. 38
Most Types of Data Are Typically Shared via Portal
Supply Chain Insights LLC Copyright © 2014, p. 39
High in Alignment Importance and Performance:Sales & Marketing and Operations & Compliance
Supply Chain Insights LLC Copyright © 2014, p. 40
Greatest Gaps in Supplier Alignment:Sales & IT, Sales & Operations and Operations & IT
Supply Chain Insights LLC Copyright © 2014, p. 41
Agenda
Study Overview
Retail Scorecard Overview
Primary Scorecard Relationship
Suppliers/Manufacturers
Retailers
Supply Chain Insights LLC Copyright © 2014, p. 42
Monetary Penalties Are Most Common for Retailers
Supply Chain Insights LLC Copyright © 2014, p. 43
Over Half of Retailers Are Using e-Commerce
Supply Chain Insights LLC Copyright © 2014, p. 44
For Nearly Half of Retailers, House Brands Are 26% of Volume
Supply Chain Insights LLC Copyright © 2014, p. 45
Over Half of Retailers Have Perpetual Inventory Signals for Warehouses
Supply Chain Insights LLC Copyright © 2014, p. 46
One-Third of Retailers Book Chargeback Deductions into Cost of Goods;
One-Third Budget for Chargebacks
Supply Chain Insights LLC Copyright © 2014, p. 47
High in Retailer Alignment Importance and Performance:Supply Chain & Operations and Merchants & Inventory
Supply Chain Insights LLC Copyright © 2014, p. 48
Greatest Gaps in Retailer Alignment:Merchants & Operations, Inventory & Advertising and
Merchants & Finance
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