Retail conglomerate in Latin America monitors 8000+ app components with Applications Manager

Monitors over 8000 applications and services across multiple countries as part of their IT operations management.

Retail Conglomerate in Latin America trusts Applications Manager

Industry RetailServices Offered Shopping centers, financial retail, supermarkets,

home improvement and construction, department stores, family entertainment centers, insurance brokerage.

Operates in Argentina, Brazil, Chile, Peru and Colombia

Employees 140000+

About the Customer

The company relies a lot on SAP systems for its business

SAP provides them the information to manage their core business.

Any SAP downtime has a major impact on their business.

• Longer waiting time for customers at shopping centers and supermarkets.

• Users unable to submit insurance claims.• Services malfunction for end users.• Financial and credibility loss for the

company.

Gaining performance visibility into their complex SAP environments was a major challenge for their IT team.

Apart from SAP systems, the IT team had a variety of systems to manage.

Their IT infrastructure was spread across multiple countries in South America

Many times the IT team was caught off guard by outages and performance problems

• Applications crashing• Pages loading slow• Frequent session disconnects• Slow screen refreshes• Users unable to login

But they wouldn’t know where to start troubleshooting

Is it the network? Or the server? Or the DB? The code perhaps. Should I look at the logs?

Often they had war room situations with critical stakeholders

And there would be a lot of finger pointing.

The IT team tried out a few solutions to address their monitoring challenges, but those didn’t work out the way they wanted.

Too expensive Lot of work to get started

Require community

plugins

Need to deploy agents and connectors

Need to integrate multiple products

No data correlation

Alarm storms False alarmsRequires

programming knowledge

Training required Gap in visibility

They continued to look out for monitoring options

That’s when they found Applications Manager

They found Applications Manager had a lot to offer for SAP admins

And, they decided to test Applications Manager

They were thoroughly impressed during their evaluation

• Easy to set up and use• Flexible month-long evaluation period• Support for 80+ applications and servers• Forward compatibility with new enterprise apps• Fantastic tech support• Integration with other ManageEngine products

They quickly found out that Applications Manager could help with a lot more than SAP monitoring.

They bought an enterprise edition license of Applications Manager for one for their data centers in South America.

They moved Applications Manager successfully from a test set up to a production environment.

Dev QA Prod

Applications Manager helped them overcome management challenges and stay on top of things.

The enterprise edition enabled them to scale horizontally, adding more managed servers as they expanded their deployment.

Applications Manager

Admin Server

Managed server 1

Managed server 2

Managed server 4

Managed server 3

Managed server 5

They soon replicated their production set up in another country.

How Applications Manager helps

Gain deep visibility into SAP environments

• Get notified when there are more than 20 dumps per minute.

• Get a daily report of update errors.• Track excessive lock entries.• Become aware when spool request exceeds 5000

pages.

Understand performance from the context of business

Visualize relationships between application components

Track user experience of customer-facing applications

Get code-level diagnostics

Instant alerts according to the level of importance of the system

Allow access to multiple levels of users

View powerful and customizable dashboards

View reports on business service availability

View downtime summary

View reports on CPU utilization

Configure workflows for repetitive tasks

• Execute corrective scripts• Raise a help desk ticket• Take a Java heap dump/thread dump• Trigger garbage collection• Send/Receive SNMP traps• Execute an MBean operation

Thank youbarun@manageengine.com

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