Reser 2017

RESER 201727Th Annual RESER Conference

Bilbao, September 7-9, 2017

27th Conference

BILBAO

MIK – Mondragon Innovation & Knowledge

Research center belonging to Mondragon Corporation to develop

advanced knowledge in the field of management.

We give a transversal answer to the needs of all cooperatives.

We are the research and transfer center of the Faculty of Business

Administration – University of Mondragon

Global sourcing

Forward sourcing

Horizonta

integration of

providers

Strategic partners

Competitive and

Technological

Intelligence

Internacionalization

Benchmarking

Identify client’s

needs

Integral solutions

High-performance

teams

Co-creation

Forward sourcing

High-performance

teams

Colaboration

Horiontal

integration of

clients

Providers- S&T

Agents

Public

Administration

Back Office Front Office Clients

Horizontal Integration

Accumulated knowledge

from practice

Horizontal Integration

Access to external

knowledge

We have develop a very promising research

area in services, specially in advanced services

or kibs

What’s ahead in Service research?

Tracks & Topics

SERVICE ECOSYSTEMS21 3

• Product Service Systems (PSS)

• Service networks

• Knowledge infrastructure for

services

• Sustainability & Financial

SERVITIZATION

• Servitization in manufacturing

context

• Service digitalization

• New digital capabilities

• ICT based experiences

CITY SERVICES

• Smart cities

• Public service policy

• Service drivers

• KIBS in cities

• Citizens well-being

What’s ahead in Service research?

Tracks & Topics

54 6 VALUE CREATIONSERVICE INNOVATION

• New business models

• Value proposition development

• Monetization strategies

• Entrepreneurship &

intrapreneurship

• Co-creation

• Customer experience

• User experience

• Open innovation

• User driven innovation

INTERNATIONAL PERSPECTIVES

• Geography of services

• Services in emerging countries

• Human Resources

• Internationalization strategies

Organising team

David Sánchez BoteResearch and Knowledge

Transfer Manager & ProfessorMIK-MONDRAGON UNIVERSITY

- Faculty of Businessdsanchez@mondragon.edu

@dsanchezbote

Estibaliz Hernandez ElenoResearcher & Professor

MIK-MONDRAGON UNIVERSITY - Faculty of Business

ehernandez@mondragon.edu@estihe

Saioa Arando LasagabasterScientific Research Coordinator

& ProfessorMIK-MONDRAGON UNIVERSITY

- Faculty of Businesssarando@mondragon.edu

@SaioaArando

TICs

Financial services

Advanced services

Art, creativity & design

EcoEnergy

Health technologies

Distribution & Retail

Ph

ase

IP

has

eII

Welcome to Bilbao!

See you soon!

Thanks!