Relationship-Centred Care Security – to feel safe Belonging – to feel part of things Continuity – to experience links and connections Purpose – to have.
Post on 28-Mar-2015
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Relationship-Centred Care
• Security – to feel safe• Belonging – to feel part of
things• Continuity – to experience links
and connections• Purpose – to have a goal(s) to
aspire to• Achievement – to make
progress towards these goals• Significance – to feel that you
matter as a person
The value of the vision to the care homeMy Home Life vision provides:• Evidence of what residents
(customers) want • Vision for best practice (shared
and owned by sector)• Evidence base to articulate
decision-making• A framework for self-regulation• Evidence base for inspectors/
commissioners to assess practice• Accentuating positive
(disassociate from bad press)
1) Managing transitions
“I have lived in this residential home for two years … I have now rebuilt my life, thanks to the proprietor and staff. I now want to put the past behind me and live in the present and live as active a life as possible.”
2) Maintaining identity
“It is important for people to realise that what may seem a small matter to the management of the organisation is of great importance to some people living in a place. Everyone has different standards and tastes, but knowing the individual and their ways is helpful”
3) Creating community
“When I was not well one day, a lot of residents came up to see me as they missed me and visited me. It has helped. It is the other residents and staff together – everybody. I have more friends here.”
4) Sharing decision-making
“There is a lot of experience among us [residents] but the skills we have developed in our lives are completely wasted … There are a lot of things that residents could share if give an opportunity.”
Relationship-Centred Care
• Security – to feel safe• Belonging – to feel part of
things• Continuity – to experience links
and connections• Purpose – to have a goal(s) to
aspire to• Achievement – to make
progress towards these goals• Significance – to feel that you
matter as a person
The value of the vision to the care homeMy Home Life vision provides:• Evidence of what residents
(customers) want • Vision for best practice (shared
and owned by sector)• Evidence base to articulate
decision-making• A framework for self-regulation• Evidence base for inspectors/
commissioners to assess practice• Accentuating positive
(disassociate from bad press)
1) Managing transitions
“I have lived in this residential home for two years … I have now rebuilt my life, thanks to the proprietor and staff. I now want to put the past behind me and live in the present and live as active a life as possible.”
2) Maintaining identity
“It is important for people to realise that what may seem a small matter to the management of the organisation is of great importance to some people living in a place. Everyone has different standards and tastes, but knowing the individual and their ways is helpful”
3) Creating community
“When I was not well one day, a lot of residents came up to see me as they missed me and visited me. It has helped. It is the other residents and staff together – everybody. I have more friends here.”
4) Sharing decision-making
“There is a lot of experience among us [residents] but the skills we have developed in our lives are completely wasted … There are a lot of things that residents could share if give an opportunity.”
Relationship-Centred Care
• Security – to feel safe• Belonging – to feel part of
things• Continuity – to experience links
and connections• Purpose – to have a goal(s) to
aspire to• Achievement – to make
progress towards these goals• Significance – to feel that you
matter as a person
The value of the vision to the care homeMy Home Life vision provides:• Evidence of what residents
(customers) want • Vision for best practice (shared
and owned by sector)• Evidence base to articulate
decision-making• A framework for self-regulation• Evidence base for inspectors/
commissioners to assess practice• Accentuating positive
(disassociate from bad press)
1) Managing transitions
“I have lived in this residential home for two years … I have now rebuilt my life, thanks to the proprietor and staff. I now want to put the past behind me and live in the present and live as active a life as possible.”
2) Maintaining identity
“It is important for people to realise that what may seem a small matter to the management of the organisation is of great importance to some people living in a place. Everyone has different standards and tastes, but knowing the individual and their ways is helpful”
3) Creating community
“When I was not well one day, a lot of residents came up to see me as they missed me and visited me. It has helped. It is the other residents and staff together – everybody. I have more friends here.”
4) Sharing decision-making
“There is a lot of experience among us [residents] but the skills we have developed in our lives are completely wasted … There are a lot of things that residents could share if give an opportunity.”
Activities: MHL Networks
• MHL Network 2,000+ • Links with Wales,
Northern Ireland, Scotland
• MHL Theme Leads established
• MHL Regional Groups
Action: Supporting change
• Building on other related initiatives
• Informed by local practice development initiatives
• Embedding in mainstream thinking (influencing commissioners, regulators, educators, government)
• Challenging the negative image of care homes
Action: Maintaining Momentum
• Communication strategy and press releases
• Parliamentary activity
• Making care homes a positive option
Best Practice
She’d been very poorly for a couple of days, and in the middle of the night the staff came and woke me up and said “We think Betty hasn’t got long. Do you want to come and say goodbye to her?” So I put my dressing-grown on and went down the corridor and they left me with her. I climbed on the bed next to her and put my arms around her and told her what a good friend she had been to me. She died in my arms’.
My Home Life Spirit
• Building upon energy, enthusiasm and best practice out there
• Collaborating, sharing, realising a vision for change
Contact DetailsMy Home Life Programme
Julienne Meyer , DirectorTom Owen, Deputy Director
Centre for Care Home StudiesCity UniversityPhilpot StreetLondon E1 2EA, England, UK
Tel: +44 (0)20 7040 5791Fax: +44 (0)20 7040 5529Email: j.meyer@city.ac.uk
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