Regressing – The Britney

Regressing – The Britney

(includes bursting into tears/whining/simpering/tantrum)

Flirting –The Marilyn

Outsourcing – The Blair

Attacking First – The Madea

Being Direct – The Leader

Sotomayor Clinton

Peggy Klaus

Secret Weapons

Soft SkillsAre teachableEncompass personal, social, communication, and self-management behaviors. Cover a wide spectrum of abilities and traits: self-awareness, trustworthiness, conscientiousness, adaptability, critical thinking, attitude, initiative, empathy, confidence, integrity, self-control, organization, likability, problem solving, leadership, time-management

Soft Skill: “De-Fuse and Ask”1. De-fuse: Take the situation down a notch.

• Breathe, take a walk if you have to, remind yourself of your Big Goal

• Avoid making statements of defense, excuse, or attack

2. Ask a question• Anything interrogative works, as long as it

moves the conversation forward. Examples:• “Can you help me?”, or “What can I do next

time?” or, What do you think I should do now?”

Before I used to…and now I