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REFERENCES
Ph. D Thesis Suruchi Pandey submittd to TMV
References
Books:
1. Allan D Pepper – Managing the training and Development Functions
IInd Edition, Jaico Publication (261-267)
2. Amitabh Deo Kodwani, Training Evaluation and ROI concept and
experience, ICFAI Publications, (151-159)
3. Alan H Anderson, Successful training practice A Manager’s Guide to
Personnel Development, Blackwell Business
4. Bill Krauwel, Steve Good will, Outdoor Training, Sourcebook of
activities for management trainers, Kogan Page (11-16)
5. Bob Brotherton and Roy C Wood ,Handbook of Hospitality
management, Sage Publication 2008 (273-290)
6. C. Bhattacharjee, Service Sector Management An Indian Perspective,
Jaico Publishing House (423-436).
7. C.R. Kothari, Research Methodology, New Age International
Publishers (117-145)
8. Chakravarti, B.K., Hotel Management Theory, Vol. 2, APH Publishing
Corporation, New Delhi (79-100).
9. Dr. B. Janakiram, Training and Development, Biztantra, (98-151).
10.Gary Kroehnert, Basic Training For Trainers, A handbook for new
trainers; Second Edition McGraw-Hill Book Company Sydney, 1995
(206, 225)
11.V.S.P.Rao: Human Resources Management: Text and Cases, Excel
Books, New Delhi 2001 (190-210).
12.Dave Ulrich, Wayne Brockbank, The HR valued proposition, Harvard
Business School Press, (102-104, 229).
13.David & De cenzo & Stephen P. Robbins: Personnel/Human
Resources Management, Prentice Hall of India, and New Delhi, 1997,
(260-268)
14.David G Reay, Identifying training needs, Kogan Page (82-102).
Ph. D Thesis Suruchi Pandey submittd to TMV
15.Dr. Anjali Ghanekar, Essentials of Training and Development, Everest
Publishing House, (16-18).
16.Dr. B. Rathan Reddy, Effective Human Resource Training and
Development Strategy, Himalaya Publishing Hourse. (122-172)
17.E.H. McGrath, S.J., Training for life and Leadership industry, fourth
edition, PHI eastern economy edition, (285- 295)
18.G.Pandu Naik, HRD Solutions for Excellence Training and
Development, Excel Books. (124-139)
19.Gary Dessler, Human Resource Management, Pearson/ Printice Hall
Publication (273-303).
20.George Ochao and Melinda Corey, The 100 best trends 2006, Adams
Media, (13-15).
21.Geof Alred, Bob Garvey and Richard Smith, The Mentoring
Pocketbook, Research Press (10-13)
22.Hemant Sharma, Human Resource Management in Hospitality
Industry, ABD 2006 ( 180-230)
23. Irwin L. Goldstein and J. Kevin Ford, Training in Organisations, Cenage
Learning (11-20)
24.Janice Caplan, Coaching and Mentoring – Training in Organsiations,
VMP Publishers (90-105)
25.K. Ashwathappa, Human Resource Management, Tata McGraw Hill
publishing Co. Ltd (192-236).
26. Kim Hoque, Human Resource Management in the Hotel Industry
Strategy, Innovation and Performance, Routledge, (9-16).
27.Leslie Rae, The Trainers Development Programme Trainers Session
Guide Volumne I, Viva Publication (26-33)
28.M.N. Ahmed, Hotel Organisation, Anmol Publications Pvt. Ltd (34-108).
29.Martyn Sloman, A Handbook for Training Strategy, Gower Publication,
(70-100)
30. Michael Armstrong, A handbook on Human resource management
practice,9th edition, kogan page, (530-580)
Ph. D Thesis Suruchi Pandey submittd to TMV
31. Michael Boella and Steven Goss-Turner, Human Resource
Management for Hospitality Services An Introductory Guide, A
Butterworth-Heinemann Title; 8 edition 2005, (119-130)
32.Michael Jinks, Training, Blandford Management Series (34, 58, 121-
128).
33.Mike Wills, Managing the training process putting basics into practice,
The McGraw hill training series, (6-14, 128).
34.O’ Connor Bronner Delaney, Training for Organisations, Thomson
Learning (45-64).
35.P. C Tripathi, Human Resource Management, Sultan Chand and Sons
(230-260).
36.P. Nick Blanchard James W. Thacker, Effective Training Systems,
Strategies and practices, Pearson Prentice Hall ( 20-21, 273-276)
37.P.L. Rao, Enriching Human Capital through Training and Development,
Excel Books. (156-209)
38.P.N. Singh, Management Training, ISTD
39.Penny Hackett, Training Practices – Training in organizations, VMP
Publishers and Distributers (78-132).
40.Raymond A Noe , Employee Training & Development, Tata McGraw-
Hill (86-104,324-356)
41.Robert L. Craig, Training and Development Handbook A Guide to
Human Resource Development, McGraw Hill Book Company, (112-
130, 248-260)
42. Roger Buckley & Jim Caple, Theory and practice of training, Kogan
Page 5th Edition, (234-250).
43.Rolf P Lynton & Udai Pareek Training for Development IInd Edition,
Vistaar Publication (27-47)
44.S. K. Bhatia, Training and Development concepts and practices, Deep
and Deep Publications Pvt.. Ltd.( 4-27,81,194, 225)
45.S. Medlik , Dictionary of Travel, Tourism and Hospitality, A Butterworth-
Heinemann Title; 3 edition , (4,6,14)
Ph. D Thesis Suruchi Pandey submittd to TMV
46.Samuel A Malone, A to Z of Training and Development tools and
techniques, A Jaico Book (56-78)
47.Sumati Reddy, E learning and technology new opportunities in Training
and Development, ICFAI university press (75-90)
48.Sumati Reddy, Training and Development Trends and Experiences,
ICFAI university Press (113-122).
49.T.V. Rao, HRD Audit Evaluating the human resource function for
business improvement, Response books (260-281, 213-219).
50.T.V. Rao, HRD Score card 2500, Response books (40-44, 147).
51.Valarie A Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, Ajay Pandit,
Services Marketing, Tata McGraw hill Education private ltd (360-390).
52.Vinne Janhan and Kirti Dutta, Services Marketing, Operations and
Management, Oxford university Press 2009, (309-312)
53.Kenth Blanchard and Spencer Johnson, The one minute manager,
Harpercollin Publisher India, (63).
Journals and Magazines:
54.Training and Development Nov 2009, American society of training and
development
55. IJTD Vol XXXX No 4 Oct-Dec 2010, Indian Society of training and
development
56.Asian Management Review April – June 2009
57.Express Hospitality April 2009
58.Business Today Oct 2009
59.Aviation Times 2009
60.Express Travel and Tourism Dec 2009
61.Liquid Bar club and restaurant style 2010
62. Kuthiala, S.K., “Tourism and Hospitality Industry in India”, Journal of
Services Research, vol. 1,(April-September 2001), pp. 35-40.
63.Pandit, S.N., “Why Hotel”, Asian Panorama, June 1993, pp. 5-7
64. FHRAI Monthly Magazines & Indian Hotel Industry Survey 2004-05.
Ph. D Thesis Suruchi Pandey submittd to TMV
65.FH&RA Indian Hotel Industry Survey 2008-09
66. Journal of Hospitality and Tourism Management, Jan 2003
67. Sekher, Y Chandra, “Tourism Industry: Future Perfect”, Chartered
Financial Analyst, June 2003,
68.Government Of Maharashtra Employment promotion programme for
educated unemployed training scheme , Information Booklet
69.PWC survey on Managing tomorrow’s People, The future of work to
2020.
70. IJTD Journal Vol III 2009, Indian society of training and development
Research Papers and Thesis:
71. The impact of HRM practices on organisational performance in the
Indian hotel industry by Mohinder Chand and Anastasia A. Katou,
72. Enhancing Productivity in the Australian Hotel Industry: The Role of
Human Resource Management by Alan R. Nankervis
73. Fragments of HRM in hospitality? Evidence from the 1998 workplace
employee relations survey by Rosemary Lucas
74. Training to Keep Your Hotel Sales Effort Strong -By Leora Lanz
75.Perspectives on training Need Assessment, Training and
Management”, By Ashutosh Pande
76.Research Thesis: “Impact of training activities conducted for workers
and supervisors with special reference to behavoural aspects in
industries under PCMC area” by Prakash Joshi to Tilak Maharashtra
University, Pune.
77.Research Thesis: “ A study of manpower planning and its effect on
business development in tourism Industry with special reference to
Pune District” by Vishwanath S. Rishbood to University of Pune, Feb
2001
78.Research Thesis: “Training Techniques used and its effectiveness on
management performance” by Surekha D. Jasani to Univeristy of
Pune, Aug 1996
Ph. D Thesis Suruchi Pandey submittd to TMV
79. Tourism and Hospitality Industry in India: An Appraisal By Dr. M. L.
Singla, Journal of Hospitality Application and Research, BIT Mesra,
Rachi.
80.Training and Development practices in India M. Srimannarayana IJTD.
81. Article on Hospitality Industry; Personnel and Human Resource
Management by Kim Hoque
82. Human Resources Development and Sustainability The Case of
Indian Tourism by K. J. Jithendran and Tom Baum
E- Resources:
83. www.blackwellsynergy.com
84. www.google.com
85. www.firstinfo.com
86. www.yahoo group business and finanace.com
87. http://www.htrends.com/modules.php?
op=modload&name=HNR&file=detail&sid=31809
88.www.ebsco .com
89. www.emerald.com
90. www.ibid.com
91. http://fiat.gslis.utexas.edu/~ssoy/usesusers/l391d1b.htm
92. www.astd.org
93. http://www.expresshospitality.com/20080229/market10.shtml
94. 92.www.worldexecutive.com/locations/.../dubai/10897.html
95. www.hospitality-industry.com
96. Website of Ministry of Tourism, Govt. of India
97. http://lib.unipune.ernet.in:8080/opac/html/detail$4
98. www.starwoodhotels.com/lemeridien/property/overview/index.html?
propertyID=1832
99. http://traininganddevelopment.naukrihub.com/training-
scenario/hospitality/
Ph. D Thesis Suruchi Pandey submittd to TMV
100. http://www.encyclopedia.com/Training+Design+Guide+for+the+
Hospitality+Industry/publications.aspx?pageNumber=1
101. http://www.scribd.com/doc/22945926/HR-Practices-in-Hotel-
Industry
102. http://www.chart.org/?x=resources_research
103. http://goliath.ecnext.com/coms2/gi_0199-2505899/The-
selection-and-training-of.html
104. http://www.hta.org.au/mediareleases/HTAPakistanDelegation/in
dex.htm
105. http://www.fhrai.com/Publications.asp
106. http://www.tata.com/aboutus/articles/inside.aspx?
artid=OMSlPyjJp6
107. http://indiatimes/economictimes.com/ article Response by Taj
employees to 26/11 a case study at Harvard
108. www.htf.org.uk , Accessed 25 March 2001
109. www.uei-global.com
110. www.siliconfareast.com
Ph. D Thesis Suruchi Pandey submittd to TMV
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