Realtime Overview

The Module Title is used for

courses such as Payments

Basic Training that have a

modular structure.

Month and year

Payments Basic Training

Module 2: Realtime

Module Introduction

• Introduction to using Realtime

• Core of first week of Payments Basic Training

The top row is used to orient

participants by showing them

where they are in relation to

the sections in the participant

guide.

Underline the current section.

For non-terminal sections,

show at least one preceding

and one following section.

Use ellipses to indicated that

there are more preceding or

following sections that cannot

be shown.

Separate sections using the

pipe symbol (on the

backslash key).

Remember to update the

copyright date

The second row of the

heading is used to display

the heading 1 section in the

participant guide to which the

slide belongs.

The Slide Title should usually

relate to a heading in the

participant guide (typically

Heading 2 or Heading 3) but

this is not always possible.

If a slide is animated,

move the “play button”

onto the slide and

position it at: Horizontal

0 cm from top left corner

and Vertical 17.84 cm

from top left corner.

• Introducing Realtime

• Getting Started

• Monitoring

• Querying

• Configuration

• Maintenance Tasks

• Troubleshooting and Support

Introduction | Getting Started | Monitoring | Querying | Configuration …

Introduction

Agenda

Section 1: Introducing Realtime

• Architecture

• Transaction Manager

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Architecture

Architecture of Realtime

See page 2–5

Hotcards, etc.

PostCard

Field Support Module HSM Interface

Housekeeper File Merge Manager

Transaction Manager

Network

Alerts Realtime

Management Console

Database

Realtime Realtime Framework

External communications

TCP/IP ISO 8583

Source Interfaces

Sink Interfaces

Network

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Architecture

Realtime Framework Hotcards, etc.

PostCard

Transaction Manager

Network

Alerts Realtime

Management Console

Database

TCP/IP ISO 8583

Source Interfaces

Sink Interfaces

Network

Realtime Framework

• Transaction integrity

• Transaction security

• Transaction routing

• Stand-in authorization

• Reconciliation

• Currency conversion

Architecture

Hardware Security Module Interface Field Support Module

Transaction Manager

Realtime Framework

• Facilitates downloading and merging of files:

• Hotcard lists

• Currency rates

Architecture

Transaction Manager

Realtime Framework

• Support infrastructure

• Regional support teams

• Team members

• Email, Pager alerts

Architecture

Transaction Manager

Realtime Framework

• Connects TM to HSM

• Facilitates cryptographic functionality

• PIN processing

• Card verification

Architecture

Transaction Manager

Realtime Framework

• Cleans out aged data

Architecture

Transaction Manager

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Architecture

Interfaces Hotcards, etc.

PostCard

Transaction Manager

Network

Alerts Realtime

Management Console

Database

TCP/IP ISO 8583

Source Interfaces

Sink Interfaces

Network

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Source interfaces

o Downstream

o Message translation

o Cryptographic functionality

o Device driving — terminal applications

• Sink interfaces

o Upstream

o Message translation

o Cryptographic functionality

Architecture

Interfaces

Realtime Interface Examples

• Terminal applications

o AtmApp

o Triton

o AnyCard

o TermApp

• Network interfaces

o PostBridge

o AmexLink

o MasterCard Debit

o MasterCard Credit

o Visa Base I & II

o ACI Base 24

Architecture

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• A conceptual connection in Transaction Manager

o To which an interface connects

o Through which, transactions are routed

Architecture

Sink Entity Source Entity

Source node

Source Interface

Sink node

Sink Interface

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Functionality includes

o Transaction integrity

o Transaction security

o PCI Data Security Standards

o Routing

o Stand-in authorization

o Batch management and reconciliation

Transaction Manager

Transaction Manager Functionality

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Ensure that all parties (source to issuer) ultimately agree on the final outcome of a transaction

• Realtime implements ISO 8583 to ensure transaction integrity in

o Lost response situations

o Protocol translation

Transaction Manager

Transaction Integrity: 1

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Realtime also ensures data integrity in the event of system failure

o All transaction data is written to the database before being forwarded

o The state of transactions is recorded — enables Realtime to take recovery on restarting

• Realtime also exploits transaction integrity features of SQL Server

Transaction Manager

Transaction Integrity: 2

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• PCI DSS — Payment Card Industry (PCI) Data Security Standards (DSS)

• Requirements governing the safekeeping of account information

o PANs to be displayed masked

o Sensitive authentication data not to be stored after authorization

o Sensitive cardholder data to be rendered unreadable anywhere it is stored

• PCI DSS applies to all members, merchants, service providers, network components

… Configuration | Maintenance Tasks | Security | Troubleshooting and Support

Transaction Security

PCI Data Security Standards: 1

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Realtime version 4.3 onwards implements PCI DSS requirements

• In Realtime, sensitive cardholder information is

o Masked in traces and events

o Masked in query consoles

• Sensitive cardholder data that must be stored in the Realtime database is encrypted

Transaction Security

PCI Data Security Standards: 2

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Routing per source node/card/transaction

o Usual routing

o Based on transaction source plus card (BIN)

o Transaction-based routing

• Routing per source node/institution

o Applicable where there is no PAN

o Uses an alternative agreed value

• Routing per sink node/institution

o Used to send file updates messages to Realtime

o Used to route messages downstream

Routing

Conventional Routing

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Three parameters determine route o Transaction source — source-based

Source node

Card acceptor

o Card information — card-based

BIN plus account type

o Transaction Type

Transaction type specified in field 3

• Source-based and card-based routing occur in different contexts

Routing

Routing per Source Node/Card/Transaction

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Two parameters determine route

o Transaction source

Source node

Card acceptor

o Receiving institution ID code

Field 100 (ISO 8583)

Bilateral agreement (no standard)

Routing

Routing per Source Node/Institution

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Three parameters determine route

o Sink node

o Receiving institution ID code

o Source node

• Sends issuer file update (0322) messages to a source node

Routing

Routing per Sink Node/Institution

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Realtime authorizes transactions on behalf of the issuer

o When issuer is unavailable

o To speed up processing, reduce communications costs

• Two types of stand-in

o Realtime acting as an acquirer

Limits-based authorization performed by Transaction Manager

o Realtime acting as an issuer

PostCard stand-in authorization covered in PBT3: PostCard

Routing

Stand-in Authorization

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Acquirer environments

o No access to cardholder’s account details

o Cannot perform balances stand-in

• Risk-based. Influencing factors

o Transaction location

o Card product

• Realtime enables two sets of configurable limits

o Offline limits — issuer unavailable

o Local limits — floor limits

Routing

Limits-based Authorization

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Batch — collection of transactions

o Each transaction passing through Realtime system is associated with two batches

o source batch & sink batch

• Batch management — grouping transactions into batches relating to a business period

• Batch cutover — new batch is opened

o Existing batch may be kept open for a while

Routing

Batch Management

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Two commonly used methods

o Internal batch management

o External batch management

Routing

Batch Management Methods

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Realtime manages business date o Business calendar

Increments business date daily at predefined time

Allows days to be missed

• Cutover options o Automatic cutover (usual)

Business date advance cuts over batches

o No automatic cutover

Business date advance does not cut over batches

Cutover with recon advice message (0520)

Routing

Internal Batch Management

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Business date set by external entity

• Realtime synchronizes node business date with external business date

• Batches kept synchronized

• Main use

o Realtime connected to a network

• Dependent on

o External entity providing business date

Date placed in field 15 of ISO 8583 message

Routing

External Batch Management

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Level of detail at which batches are maintained

o Per terminal (finest granularity)

o Per card acceptor

o Per acquirer

o Per node (coarsest granularity)

• Appropriate granularity depends on role of Realtime in relation to external entity

Routing

Batch Granularity

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Routing

Reconciliation Granularity

Source node

Sink node

Sink node batches: per node granularity

Source node batches: per terminal granularity

Batch 1

Batch 2

Batch 3

Batch 4

Batch 1

Section 2: Getting Started

• Services

• Application Security

• Realtime Management Console

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Realtime version installed on production server

• Full installation

o Transaction Manager

o Supporting components

o Realtime database consoles

o Documentation

o Tools

Training Scenario

Server Installation

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Installed on work stations

• Provides remote access to Realtime server:

o Monitoring

o Configuration

• Realtime consoles and documentation only

Training Scenario

Client Installation

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Windows services

o Realtime components

o Applications used by Realtime

• SQL Server-related services

o Microsoft SQL Server

• Realtime component services

o Postilion Certificate Manager

o Postilion Transaction Manager

o Postilion Boot Service

o Source and sink interfaces

o Scheduler

Services

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Services

Checking, Starting and Stopping Services

Service currently running

Indicates whether service is running or not

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Services

Right click, select Properties & select Automatic from Startup

Right-click to Start or Stop service OR: Click on required button on toolbar

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• To automatically start Realtime Services

o Enable Postilion Boot Service

o Configure dependencies

Windows Registry

Performed by S1 integration staff

Not covered in this course

Services

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Records user configuration changes

• Used to troubleshoot Realtime configuration changes

• Disabled by default – should be enabled for PCI DSS compliance (warning events logged otherwise)

Realtime Application Security

Audit Trail

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Provides unified access to

o Configuration consoles

o Monitoring consoles

o Query consoles

o Documentation

o Tools

Realtime Management Console

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Scheduled system functions

o Merge downloaded files

o Remove aged transactions

• Installed with Realtime

• Controlled by Postilion Scheduler service

• Scheduled Jobs Configuration Console used to

o Modify, Schedule, Start, Disable

Scheduled Jobs

Introduction

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Cleaner jobs

o Postilion - Cleaner - Transaction tables

o Postilion - Cleaner - Support tables

o Postilion - Cleaner – Command requests

o Postilion - Cleaner - Audit Trail

• Monitor jobs

• Merge jobs

Scheduled Jobs

Default Realtime Jobs

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Cleaner jobs

• Monitor jobs

o Postilion - Monitor - Postilion Tasks

o Postilion - Monitor - Store & Forward Queues

• Merge jobs

Scheduled Jobs

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Cleaner jobs

• Monitor jobs

• Merge jobs

o Postilion - Merge - Currencies

o Postilion - Merge - Hotcards

Scheduled Jobs

Section 3: Monitoring

• Realtime Monitor

• Terminals Monitor

• Process Monitor

• Trend Monitoring

• Performance Monitor

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Operators’ main function

• Three monitoring consoles provided

o Realtime Monitor

o Terminals Monitor

o Process Monitor

Monitoring

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Central management point

• Snapshot view of system’s health

• Displays system configuration information

o Transaction Manager

o Certificate Manager

o Source/sink node interfaces

• Issue commands and queries

• View/manage scheduled jobs

Realtime Monitor

Introduction

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

System Overview

Block color

● Normal

● No service

Indicator lights

● Critical events

● Suspect events

● No open/critical events

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

Events

• Displays support events logged

o Applications (including interfaces)

o Terminals

o Interchanges

• Records event responses

• Scribes dictate the application to which an event is logged

• Events can be closed once resolved

• Primary source of troubleshooting information

Events

• Three states

Unattended

Pending

Closed

• Three levels of severity

o Critical

o Suspect

o Informational

Realtime Monitor

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

Events

• Criteria filter options

o Application

o Severity

o State

o Event ID

o Date Range

• Results in Query Result pane

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

Events

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

Services

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

Interchanges

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

Active/active

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

• Connection status of source or sink node

• Information provide per node

o Last Cutover

o Business Date

o Transactions in Store-and-Forward — indicates potential bottleneck

o Connected to TM — reports on internal connection

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

Commands

RESYNC Resync/update data TRACE_? Check if tracing on TRACE_CLEAR Clear trace files TRACE_ON Switch tracing on TRACE_OFF Switch tracing off Version_? Display version number of Realtime System

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

Additional Commands

• TM supports the following additional commands

o CUTOVER_<node_name>

o ABORT_<transaction_number>

o RESUBMIT_<transaction_number>

o LICENSE_?

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

Scheduled Jobs

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

Transaction Volumes History

Cumulative Hour gaps

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Monitor

Uptime History

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Terminals Monitor

• Shows all terminals connected

o ATM and dial-up POS devices

• ATM environment

o Current status of ATMs

o ATMs hardware configuration

o Graphical view of ATM

o Real-time monitoring of mode changes

o Real-time monitoring of events

o Detailed event-log descriptions

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Terminals Monitor

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Process Monitor

• New feature in Realtime 5

• Displays results of processes that run as batches

• Results:

o SUCCESS

o WARNING

o FAILURE

o CRASH

o ROLLBACK

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Process Monitor

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Trend Monitoring

• Track events over time period

o Single PIN failure — incorrect entry

o Recurring PIN failure — possible problem

• Alert operators immediately

• Based on configured threshold — two types

o Trip threshold — activate a support event when the trend counter exceeds this limit

o Clear threshold — close an open event when the counter falls below this limit

• Trip and clear thresholds cannot have the same values

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Trend Monitoring

Realtime Trend Monitoring

• Realtime can monitors trends

o Minutes of no transaction activity

o Declined transactions

o Long response times transactions

o Transactions in store-and-forward queue

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Trend Monitoring

Trend Configuration

Refer to your manual for Trend configuration steps — page 2–61

Section 4: Querying

• Transaction Query

• Cards Query

• Audit Query

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Three most important query consoles

o Transaction Query Console

o Cards Query Console

o Audit Query Console

Querying

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Transaction Query

Transaction Query Console

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Transaction Query

Cardholder Query

• Query transactions performed using a specific card

• Searches can be restricted

o PAN — entire exact PAN

o Dates — a specific date or a range to dates

• Results can be filtered

o Source node

o Card acceptor

o Terminal ID

o Sequence Number = systems trace audit number

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Transaction Query

Operational Query

• General queries

o e.g. last 20 transactions at a particular terminal

• Specify scope

o Max 1000 transactions

• Or search for a transaction number

• Results filtered by

o Source/sink node

o Card acceptor

o Terminal ID

• Preview/print selected transactions

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Transaction Query

Transaction Information

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Transaction Query

Transaction Information

• 13 tabbed pages

• Most important

o Summary — presents most commonly used information

o Message flow — useful for troubleshooting routing

o Amounts — all amounts grouped, including impact

o Authorizations — determine what entity authorized

o POS — conditions in which transaction took place

• Copy transaction data to a file — File > Export

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Transaction Query

Batch Query

• Transaction batch information

• Criteria required depend on batch granularity

• Query Result lists the batches

• For each batch

o Local totals — maintained by Realtime

o Remote totals — if provided by remote entity (in reconciliation advice message)

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Audit Query

Audit Query Console

• User with postaudit permissions

• Displays history of changes

• Results fall into one of three action categories

o Insert

o Update

o Delete

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Audit Query

Audit Query Console

Section 5: Configuration

• Configuration Consoles

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Most configuration is performed during initial setup

• Provide an overview of consoles

• Detail recurring configuration tasks

o Altering retention periods

o Altering transmission limits

o Adding a new card acceptor

o Modifying a business calendar

Configuration Consoles

Introduction

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Most important configuration consoles

o Cards Configuration Console

o Applications Configuration Console

o Transaction Manager Configuration Console

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Configure card products

o Card product — groups payment tokens (usually cards) that are processed similarly

• Nature of card products depends on context

o Broad — own cards vs. all other cards

o Narrow — Blue Bank Gold Card vs. Blue Bank Classic Card

Cards Configuration Console

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Realtime must match a transaction to a card product

• Matches transaction BIN to BINs associated with card products

• Once matched, card parameters are applied

o Attached accounts

o Card processing options (e.g. expiry date check)

o Card format (e.g. location of discretionary data)

o Allowed transactions

o Applicable limits

Cards Configuration Console

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Centralizes configuration of applications

o Associate applications with support teams

o Configure trends monitoring

o Configure participants — used when driving terminals

o Configure terminal applications

o Configure interchanges

Applications Configuration Console

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Configure how Transaction Manager processes transactions

• Most common configuration

o Source nodes

o Sink nodes

o Routes

o Card acceptors

o Business calendars

TM Configuration Console

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Parameters requiring occasional modification

o Retention period

Transactions retained for number of days specified

Retention period exceeded — transaction cleared

Reduce period to reduce data stored

Period dependent on database back-up

Data cleared cannot be recovered

o Advice timeout period

Time TM waits for response to request

Typical values — 30 to 75 seconds

If excessive time-outs — increase period

Source Node

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Parameters requiring occasional modification

o Retention period

o Request Timeout Period

o Advice Timeout Period

o Transmission limits — Authorization/Transaction request

Max repeats of real-time messages

o Transmission limits — Store-and-forward Queue

Max repeats of store-and-forward messages

When exceeded message is aborted

0 = repeat indefinitely (disables feature)

Non-zero value avoids indefinite build-up

Sink Node

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• POS environment = Merchant

• ATM environment = ATM location

• If driving terminals (POS or ATMs) new card acceptors are added frequently

Card Acceptors

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Card Acceptors

Refer to your manual for steps to configure card acceptors — page 2–79

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Business Calendars

• Specifies when business date is incremented

• For internally managed batches, determines batch cut over

• May require periodic modification, e.g. to take into account bank holidays

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Business Calendars

Refer to your manual for steps to modify a business calendar — page 2–80

Section 6: Maintenance Tasks

• Maintenance Tasks

• Checking System Resources

• SQL Server Database Tasks

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Daily tasks o Check Realtime Monitor events

o Check Windows Event Viewer

o Check Store-and-forward queues (RT Monitor)

o Check transaction volumes

o Backup database

o SQL Server statistics update

o Check that Realtime’s scheduled jobs have run

• Weekly tasks o Full backup of database

o Check available hard drive space

o Check available virtual memory

o Monitor SQL Server resources

Maintenance Tasks

Daily & Weekly Tasks

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Monthly tasks

o Defragment SQL Server indexes

o Check the database integrity

o Test the database restore

• Infrequent tasks

o Replace the HSMs battery every five years

Maintenance Tasks

Monthly & Infrequent Tasks

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Check for sufficient capacity

• Check available hard disk space

o Windows Explorer

o View drive properties

• Check available virtual memory

o Windows Task Monitor (Ctrl + Shift + Esc)

o CPU usage

o MEM usage

Checking System Resources

System Resources Tasks

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Monitor SQL Server parameters regularly

• Check database resources

o Database Space Available

o Log Space Available

• See page 2–86 for procedure

SQL Server Database Tasks

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Database backups

o Realtime uses SQL Server’s simple recovery model

Recovery to point of last backup

Can be altered but not normally recommended

Usually determined prior to installation

• Backup types

Full — complete backup

Differential — changes since last full backup

Can be combined

• Strategy to be decided by DBA

Database Backup

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Maintenance procedures

o Defragmenting indexes — once a month

o Rebuilding indexes — locks database, not recommended

o Shrinking database — long downtime, not recommended

o Shrinking transaction log file — no performance benefit, not recommended

o Database integrity check — monthly, quiet periods

o Statistics update — daily, job scheduled for quiet period

Additional Database Maintenance

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Provides information on SQL Server events

• Used with Windows Event Viewer

• View in SQL Server Enterprise Manager

• File location

o \Program Files\Microsoft SQL Server\MSSQL\LOG\ERRORLOG

Checking SQL Server Logs

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Perform critical tasks

• Regularly check jobs are completing successfully

• Realtime Framework cleaner jobs are critical

o Prevent data build-up in database

o Prevent adverse affect on performance

• Regularly check jobs that update information in monitoring consoles

Realtime SQL Server Jobs

Section 7: Troubleshooting and Support

• Introduction

• Troubleshooting with Realtime

• Support Framework

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Problem in Realtime system

o What to do

o Where to find information

o How to report information to Customer Support

• Troubleshooting guidelines

o Work slowly and methodically

o Focus on and solve one problem at a time

o Make one change at a time (undo changes that don’t help)

Introduction

Troubleshooting and Support

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Sources of troubleshooting information

o Realtime Monitor (2–43)

o Transaction Query Console (2–69)

o Cards Query Console (2–76)

o Windows Performance Monitor (2–102)

o Windows Event Log (2–108)

o Trace Viewer (2–110)

o Realtime System Information (2–117)

Sources of Information

Troubleshooting Realtime

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Most relevant to troubleshooting

o Transaction Query Console

Tran data can be copied to file and mailed to support

o Cards Query

May indicate misconfiguration, e.g. routing problem

Realtime Query Consoles

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Exporting to file:

Transaction Query Consoles

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Provides a graphical view of system status

• Useful for

o Monitoring real-time and historical system performance

o Identifying trends over time

o Identifying bottlenecks

o Monitoring the effects of system configuration changes

o Determining system capacity

Windows Performance Monitor

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Open using link in Realtime Management Console > Tools

• Applications add objects

• Objects can have multiple counters each with multiple instances

o Object — Postilion TM Sink Nodes

Counter — Transactions/sec

Instance — BlueSnkSim

• Monitoring counters

o First add to Performance Monitor

Refer to your manual for steps to add counter — page 2–105

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• The Performance Monitor can also be configured to record data

• This can be very valuable in enabling you to determine trends over a period of time

• Performance Monitor can save data in the following formats

o Comma separated text file

o Tab separated text file

o Binary file

o Binary circular file

Refer to your manual for steps to record and replay add existing data — Page 2–107

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Useful Counters

• Many counters are potentially of use in monitoring performance and troubleshooting

• Counters provided by

o Windows

o SQL Server

o Realtime Framework

Refer to your manual Appendix A page 2–133

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Recording Performance Data

• Valuable in determining trends

• Performance Monitor can record data

o Comma separated text file

o Tab separated text file

o Binary file

o Binary circular file (recommended format)

• Required file size affected by

o Sample interval

o Number of counters

o Available disk space

o Average incident interval

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Windows Event Log

• No longer central reporting tool

• Most functionality moved to Realtime Monitor Events tab

• Important information source

o Some critical events still logged

o Important source of information about other system activity

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Windows Event Log

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Trace Viewer

• Very useful troubleshooting tool

• Flow of messages through components

• View message content

• Essential to trace the correct component (application, interchange or terminal)

• Has a performance impact

o Only use for short periods

o Trace as narrowly as possible

o Trace during low volume periods if possible

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Tracing

• Transaction Manager and node interfaces

Transaction Manager

Tracing an interface (or a specific interchange) records the message flow between Transaction Manager and the interface and between the interface and the external entity.

Tracing Transaction Manager records the message flow between the interfaces (source and sink) and Transaction Manager. It does not allow you to see flow external to the interfaces.

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Trace Commands

• Tracing enabled in the Realtime Monitor’s Commands page

o For a Realtime application

TRACE_ON

TRACE_OFF

TRACE_?

TRACE_CLEAR

o For an interchange

TRACE_<InterchangeName>_ON

TRACE_<InterchangeName>_OFF, etc

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Trace Viewer

• Go to Realtime Management Console > Tools > Trace Viewer

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Trace File

Click to expand and view message content

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Viewing Message Content

Field data

Field number

Message type

Field format

Search and Filter options

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime System Information

• Provides a regularly updated record of configuration

• Can be configured to mail results to support

• Separately installed

• Configuration file – SystemInfoConfig.properties

• Go to Realtime Management Console > Tools > SystemInfo > SystemInfo Report Generator

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime System Information

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Event Viewer

• Allows users to provide details of support events to S1 support staff

• Can view and query events files on a different S1 payments system

• Go to Realtime Management Console > Tools > Realtime Framework

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Realtime Event Viewer

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Troubleshooting Methodology

• Assessing system state

o Is the system processing transactions?

o Which transactions are impacted?

o How frequently does the problem occur?

o Can a trace of the problem be retrieved?

o What additional software is running?

o When did this start happening?

o What has changed on the system?

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Reporting the Error

• Include the following information in error report folder

o Realtime System Information report

o Observed behavior

o Expected behavior

o An assessment of criticality

o Include the relevant event or events

o Trace files and screenshots, if available

o Any additional supporting information

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Troubleshooting Examples

• A description, symptoms, possible cause and action for each of following provided in manual

o Network failure

o Store-and-forward queue builds up

o Aborted transactions

o Software failure

o Application status update delayed – event 610

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Support Framework

Region 1 Region 2 Region 3

Member: Susan

0800-1700

Wed Thu

0800-1700

Fri Sat

1200-2000

Language: English

E-mail address: susan@eft.com

Stand-in: John

Support card PAN: 53121

Team 1 Language: English Default email: joe@eft.com

Members: John, Bill… Susan

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Support teams configurable for each application

• Configured on Applications page of the Applications Configuration Console

• Alert sent to correct/appropriate support team

• To associate a support team

o Double-click on the application

o Select relevant support team from list

Support Framework

Assigning Events

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

Support Framework

Field Support Scenario

Event to Terminals Monitor

Realtime Field Support Module

E-mail, pager or text message (SMS)

Terminal-driving source interface

guide.

be shown.

pipe symbol (on the

backslash key).

copyright date

slide belongs.

onto the slide and

• Informational

o Informative

o No support staff needed

• Suspect

o Event occurred

o Non-critical

o Require attention

• Critical

o System not functioning

o Require attention

Support Framework

Event Severity Levels

The Module Title is used for

courses such as Payments

Basic Training that have a

modular structure.

Month and year

Thank you

Realtime Overview

realtime copyright

participant guide

s1 global

slide title

following section

copyright date

separate sections

realtime core

Documents

Sap realtime analytics_banking

Realtime web2012

Building realtime applications with RESTful...

Tricks to Making a Realtime SurfaceView Actually Perform in....

Rational Rose RealTime - West Virginia...

XML Realtime Examples

Red Hat Enterprise MRG – Realtime Whitepaper · Red Hat.....

Realtime html5 multiplayer_games_with_node_js

Realtime Testing for Embedded Platforms -...

Realtime analytics

Beyond Realtime Marketing: Become A Realtime Brand. -- Chris...

Realtime Application

Realtime Pitch

EKG realtime

Realtime Recording

Realtime ROI