RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention
Post on 31-Jan-2016
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RCS Training - LSI RCS Training - LSI SoftwareSoftware
Retail Trade Cycle ManagementRetail Trade Cycle ManagementLease Renewal ProcessLease Renewal Process
Customer RetentionCustomer RetentionBDC ImplementationBDC Implementation
RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareThe Keys to EffectiveThe Keys to Effective
Prospect & Customer Management Prospect & Customer Management are the 7 Profit Opportunitiesare the 7 Profit Opportunities
The Keys to EffectiveThe Keys to EffectiveProspect & Customer Management Prospect & Customer Management
are the 7 Profit Opportunitiesare the 7 Profit Opportunities
Inbound OpportunitiesInbound Opportunities
Walk-In Showroom TrafficWalk-In Showroom Traffic
Incoming Phone CallsIncoming Phone Calls
Internet InquiriesInternet Inquiries
Outbound Outbound OpportunitiesOpportunities
Unsold Follow-upUnsold Follow-up
Sold Follow-up Sold Follow-up (RTCM/RCL)(RTCM/RCL)
Service Follow-upService Follow-up
ProspectingProspecting
RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareWalk-In Showroom TrafficWalk-In Showroom Traffic
• Track Opportunity CountTrack Opportunity Count
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by SalespersonProvide Metrics by Salesperson
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Drivers License Scanner Interface
Single Screen Customer Entry
Instant Customer Look-up reduces Keystrokes and Eliminates Duplicates
Walk-In Showroom Traffic
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Notes, History, Contacts, Scheduled Activities and Sales Progress are shown on the Main Tab
Walk-In Showroom Traffic
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Prospect Traffic Log Provides in-depth Metrics
Includes Traffic from Walk-in, Phone and Internet Prospects
Walk-In Showroom Traffic
RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareIncoming Phone CallsIncoming Phone Calls
• Track Opportunity CountTrack Opportunity Count
• Track Appointments Set
• Track Showroom Visits
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by SalespersonProvide Metrics by Salesperson
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Incoming Call process provides immediate access to Scripts
Dealers are able to gather Prospect Information as they build a Relationship
Potential duplicates are also identified
Incoming Phone Calls
RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareInternet InquiriesInternet Inquiries
• Track Opportunity CountTrack Opportunity Count
• Track Appointments SetTrack Appointments Set
• Track Showroom VisitsTrack Showroom Visits
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by SalespersonProvide Metrics by Salesperson
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Ongoing Follow-up on Internet Leads
Studies show that 50% of Internet Buyers buy after 7 days (FordDirect)
Internet Inquiries
Imports SalesPoint Leads
RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareUnsold Follow-upUnsold Follow-up
• Track Contacts
• Track Appointments SetTrack Appointments Set
• Track Showroom VisitsTrack Showroom Visits
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by Caller and SalespersonProvide Metrics by Caller and Salesperson
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Automated Activities pop-up on the Daily Work Plan and are customized based upon the Dealer’s own processes
Unsold Follow-Up
RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareSold Follow-up Sold Follow-up (RTCM / RCL)(RTCM / RCL)
• Import Data
• Track ContactsTrack Contacts
• Track Appointments SetTrack Appointments Set
• Create Sales/Renewal Presentations
• Track Showroom VisitsTrack Showroom Visits
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by Provide Metrics by Caller and Salespersonand Salesperson
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Extensive Query capabilities let Dealers Target “Opportunity” Customers and initiate Mail, Email and Call Campaigns
Sold Follow-Up (RTCM/RCL)
Imports Dealer Direct & TermTracker Data
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Query Results with only 2001 Navigators
Sold Follow-Up (RTCM/RCL)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Sold Follow-Up (RTCM/RCL)
Enhance Query to select 2001 Navigator Customers that owe less than $18,000
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LSI LSI SoftwareSoftware
Sold Follow-Up (RTCM/RCL)
Opportunity Customers!
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LSI LSI SoftwareSoftware
Call Center feature puts Information at the Dealer’s fingertips and simplifies Call Campaigns
Phone Contact is a key to success in retaining Sold Customers
Sold Follow-Up (RTCM/RCL)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
The Call Center includes Scripts that help make sure the Callers are saying the “Right” things and asking the “Right” questions
Sold Follow-Up (RTCM/RCL)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Sold Follow-Up (RTCM/RCL)
Dynamically Created Sales Presentations are based upon the Customer’s Deal and help the Dealer Retain and Renew their Customers
Value Added Worksheet
RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareService Follow-upService Follow-up
• Import Repair Order Information
• Track ContactsTrack Contacts
• Track Appointments SetTrack Appointments Set
• Create Sales/Renewal PresentationsCreate Sales/Renewal Presentations
• Track Showroom VisitsTrack Showroom Visits
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by CallerProvide Metrics by Caller andand Advisor
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Service Follow-Up
An effective Script can help Dealers turn their Service Customers into New Vehicle Prospects
RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareProspectingProspecting
• Import Prospect Lists
• Track ContactsTrack Contacts
• Track Appointments SetTrack Appointments Set
• Create Sales/Renewal PresentationsCreate Sales/Renewal Presentations
• Track Showroom VisitsTrack Showroom Visits
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by CallerProvide Metrics by Caller
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Prospecting
LSI automatically merges and updates missing information when Deals are Imported from multiple sources (Eliminates Duplicates)
Imports from all major DMS
Customers don’t fall through the cracks
Follow-up Activities are automatically scheduled
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Bringing it all together into a Powerful BDC Results Report shows what’s happening in all of the different Profit Opportunity Areas
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Thank You!Thank You!
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