Transcript
8/6/2019 Railwar Refund Rules
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Refund Rules
UNUSED TICKETS ON WHICH NO RESERVATION HAS BEEN MADE :
If a ticket on which no reservation of a seat or berth has been made is presented for cancellation within
three hours after the actual departure of the train for which the ticket is issued or for any ticket valid for
the whole day, within three hours after the actual departure of the last train of the day for the destination
station, refund of fare shall be made on every such ticket after deducting Rs. 10/- per passenger as
clerkage.
UNUSED TICKETS ON WHICH RESERVATION HAS BEEN MADE :
(1) Subject to the provision of these rules, if a ticket on which reservation of a seat or berth has been
made, is presented for cancellation, refund of fare shall be made after deducting cancellation charge
from the fare as follows :
(a) If a ticket is presented for cancellation more than 24 hours before the scheduled departure of the
train cancellation charge shall be deducted at the flat rate of Rs. 70/- for A.C First Class/Executive Class,Rs. 60/- for A.C. 2 Tier sleeper class/ A.C. 3 Tier sleeper class/ First class/A.C Chair Car, Rs. 40/- for
Sleeper class and Rs. 20/- for Second class.
(b) If the ticket is presented for cancellation within 24 hours and up to four hours before the scheduled
departure of the train, cancellation charges shall be 25% of the fare subject to the min. flat rate
mentioned in clause (a).
(c) If the ticket is presented for cancellation within four hours before the scheduled departure of the train
and up to :
1. Three hours, when the ticket is for a destination station up to 200 KM.,
2. Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM.,
and
3. Twelve hours , when the ticket is for a destination station of more than 500 KM.,
after the actual departure of the train, cancellation charges shall be 50 % of the fare subject to the min.
flat rate mentioned in clause (a).
Provided that for night train leaving between 21:00 hours and 06:00 hours (actual departures), refunds
shall be admissible at the station within the time limit specified above or within four hours after the
opening of reservation office, whichever is later.
(2) No refunds shall be granted at the station if the ticket is surrendered for cancellation after the expiry
of the period mentioned under clause (c) of sub rule (1).
Note: (1) In the case of tickets issued for travel from some other stations refunds shall be admissible at
the ticket issuing station provided that the ticket is surrendered before the schedule departure of the train
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from the station from where the ticket is valid.
(2) On a party/family ticket issued for more than one person, where some persons have confirmed
reservations and others are on waiting list, full refund less clerkage charges is admissible for confirmed
passengers provided that the entire ticket is surrendered for cancellation at the journey commencing
station within four hours before the scheduled departure of the train and up to three hours after actual
departure of the train.
UNUSED WAIT LISTED OR RAC TICKETS :
(1A) Subject to provisions of subrule (2), no cancellation charges shall be payable if a wait-listed or RAC
ticket is presented for cancellation up to :
(i) Three hours, when the ticket is for a destination station up to 200 KM.
(ii) Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM., and
(iii) Twelve hours , when the ticket is for a destination station of more than 500 KM.,
after the actual departure of the train except for a deduction of a clerkage charge of Rs. 20/- per
passenger.
Provided that for night train leaving between 21:00 hours and 06:00 hours (actual departures), refunds
shall be admissible at the station within the time limit specified above or within four hours of opening of
the reservation office, whichever is later.
(2A) Where confirmed reservation has been provided to RAC or wait-listed ticket holder at any time up tothe final preparation of reservation chart, such ticket shall be treated as a reserved ticket and
cancellation charges shall be payable in accordance with rules mentioned above.
CANCELLATION CHARGES ON MULTIPLE JOURNEY TICKETS :
With effect from 1st March 2000, when an unused ticket involving more than one journey is surrendered
for cancellation, the entire ticket shall be treated as one single journey ticket and refund of fare of entire
ticket shall be granted as per rules (1) and (2) above, according to the reservation status of the first lap
of journey, i.e. if reservation status of first lap of journey is confirmed, refund shall be granted in
accordance with the rule (1) and (2) above and if the reservation status of first lap of journey is
RAC/Wait-list, refund shall be granted in accordance with the rule (1A) and (2A) above. The cancellation
charges or clerkage charge as the case may be, shall be levied only once on the entire amount of the
ticket, irrespective of the reservation status of different laps of journey, and not separately for each lap of
journey.
REFUND ON PARTIALLY USED TICKETS :
For partially used tickets where a passenger terminates his journey enroute, a ticket deposit receipt shall
be issued by the station master and the ticket holder may apply for refund to the chief commercial
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manager (Refunds) of the concerned railway.
REFUND DUE TO LATE RUNNING OF TRAINS :
No cancellation charge or clerkage shall be levied and full fare shall be refundable to all passengers
holding Reserved, RAC, and Waitlisted tickets, if the journey is not undertaken due to late running of the
train by more than 3 hours of the scheduled departure of the train from the journey commencing station
provided that the ticket is surrendered upto the maximum time limits prescribed in clause (c) of sub-rule
(1) of rule 6 .Which is given below:
Full refund will be permitted even after the departure of train in the event of train running more than 3
hours late and that the time limits will be up to 3 hours if the distance of the ticket is up to 200Kms., up to
6 hours if the distance of the ticket is 201-500 Kms. and up to 12 hours after the departure of the train if
the distance of the ticket is more than 500 Kms.
REFUND OF TICKETS WHERE RAILWAY ADMINISTRATION IS UNABLE TO PROVIDE
ACCOMMODATION :Full refund of fares shall be granted in case the railway administration is not able to provide
accommodation for any reason whatsoever to passengers holding reserved tickets, provided such
tickets are cancelled within three hours of the actual departure of the trains.
In case a train is cancelled due to accidents, breaches or floods, the full refund of fare is granted within
three days excluding the scheduled day of departure of the train.
REFUND IN CASE OF FAILURE OF AIR-CONDITIONING EQUIPMENT :
When the air-conditioning has not worked for a portion of the journey, the ref und for such portion of the
journey is granted at the destination of the train on production of a certificate of the conductor /guard , if
the ticket is presented within twenty hours of the arrival of the train as follows:
1. In case of AC first class, the difference between the AC first class fare and first class mail fare.
2. In case of AC 2 tier sleeper/AC 3 tier sleeper class, the difference between the AC 2 tier/AC 3
tier fare and the sleeper class mail /express fare.
3. In case of AC chair car class the difference between the AC chair car class and second class
mail/express fare.
4. In case of Executive class ticket of Shatabdi trains, the difference between the notified executive
class fare for the concerned section and first class mail/express fare for the concerned distance
of that section.
REFUND IN CASE PASSENGERS ARE MADE TO TRAVEL IN A LOWER CLASS FOR WANT OF
ACCOMMODATION :
If a ticket holder of higher class is made to travel in a lower class for want of accommodation in the class
for which the ticket was issued, refund of difference between the fare paid and fare payable shall be
granted at the destination station or the originating station as the case may be. The refund at the
destination shall be granted only on the production of a certificate from the conductor/.guard/TTE and
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the ticket is presented within 2days of the date of issue of the certificate (excluding date of issue) of
the arrival of the train at your destinationTo claim this refund passenger will have to submit ticket
along with the certificate issued by te Traveling Ticket Examiner.
REFUND ON LOST/ MISPLACED TICKETS :
No refund is permissible against lost/misplaced tickets. However passenger will be allowed to travel on
the reservation already made on confirmed one or RAC .If the loss of confirmed/RAC ticket is reported
before the preparation of the reservation chart, duplicate ticket will be issued on the collection of the
clerkage charge per passenger. If the loss of confirmed/RAC ticket is reported after the preparation of
the reservation chart, duplicate ticket will be issued on the collection of the 50% of the fare . No duplicate
ticket will be issued after the preparation of reservation chart in case of RAC ticket . Loss of tickets be
reported to railways immediately to prevent fraudulent refunds on lost tickets.
ISSUE OF DUPLICATE TICKET IN LIEU OF TORN/MUTILATED TICKETS :
Duplicate ticket can be issued only in case of torn/mutilated confirmed/RAC tickets.
The duplicate ticket can be issued against torn/mutilated ticket if it is reported to the railway and the
passenger can travel on the accommodation reserved by him, by making payment and getting a
duplicate ticket as per following table :
A) Before the chart preparation
Under this rule the duplicate ticket (in lieu of lost/misplaced/torn/mutilated/reserved/RAC tickets) will be
issued before the preparation of the reservation chart, duplicate ticket will be issued on the collection of
the clerkage charge per passenger.If the loss of confirmed/RAC ticket is reported after the preparation of
the reservation chart, duplicate ticket will be issued on the collection of the 50% of the fare
Refund on torn/mutilated ticket is admissible on torn/mutilated if its genuineness and authenticity are
verified on the basis of of particulars visible on the face of such ticket .subject to the deduction of
cancellation charges as per rules, provided that the authenticity of such a ticket is verified at the station
on the basis of particulars visible on the face of ticket.
NOTE :
1) No duplicate ticket against lost RAC ticket is permitted after the chart preparation.
2) No duplicate ticket is issued against Wait List lost/torn/mutilated tickets.
REFUND OF DUPLICATE TICKET :
If lost tickets are traced and presented along with the duplicate ticket before the departure of the train,
refund is permitted for the duplicate ticket after deduction of 5% of the charges paid subject to a min. of
Rs. 20/-. Thereafter, original ticket becomes valid for travel as well as refunds.
REFUND ON TICKETS PURCHASED ON CREDIT CARD :
Tickets purchased on credit cards can be cancelled and Credit Slip obtained only at such Railway
Stations where Credit Card counters exist.
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If you need to cancel your t ickets at other stations, where such counters are not available, please cancel
your reservation and obtain a Ticket Deposit Receipt. You can then apply to Chief Commercial Manager
(Refunds) of the zone, to which the Ticket Deposit Receipt - issuing station belongs.
REFUND ON TATKAL TICKET :
1) A flat refund of 25% of total fare charged on the ticket, excluding Tatkal charges may be granted on
cancellation of confirmed Tatkal tickets which are presented for cancellation upto 24hrs before the
schedule departure of train. Thereafter, no refund will be granted on cancellation of confirmed Tatkal
ticket except under the conditions prescribed below
2) Full refund of fare and Tatkal Charges will be granted on the tickets booked under this scheme in the
following circumstances:
1. If the train is delayed by more than 3 hours at the journey originating point of passenger and not
the boarding point if the passenger's journey originating point and boarding point are different.2. If the train is to run on diverted route and the passenger is not willing to travel; boarding station
or the destination station or both the stations are not on the diverted route
3. In case of non attachment of coach in which Tatkal accommodation has been earmarked and
the passenger has not been provided accommodation in the same class.
4. If the party has been accommodated in lower class and does not want to travel. In case the party
travels in lower class,the passenger will be given refund of difference of fare and also the
difference of Tatkal charges if any.
5. The booking under tatkal scheme will be done only from the originating to terminating point of
the train with boarding facility from intermediate station. However zonal railways have been
given the discretions of imposing restrictions on tatkal booking regarding defining trains as endto end or keeping it free or imposing distance restriction etc. Keeping in view the over all
utilization of the accmmodations avliable in the train
3) No refund will,however,be permissible on the reservations made under Tatkal scheme in case the
coach, in which accommodation under Tatkal scheme has been earmarked, is not attached and the
accommodation has been provided to the Tatkal passengers in the normal train services in the same
class.
The Railways permit refund on cancellation of untravelled and partially travelled journeytickets, after deduction of cancellation charges. You can claim refund on unreserved,reserved, waitlisted and RAC tickets. However you must remember, that your ticket shouldbe surrendered within a prescribed time
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Frame vis--vis the scheduled/actual departure time of the train. Depending on these timeframes a percentage of the fare will be deducted as cancellation charge. These are spelt outin greater detail in the following table.
Nature of TicketTime limit for Cancellation
of Ticket
Cancellation charge
per Passenger
Untravelled UnreservedTickets Within 3 hrs after the actualdeparture of the train
Rs.10/-
Unreserved Tickets valid for theday
Within 3 hrs after thedeparture of the last train ofissue the day for yourdestination
Rs.10/-
Untravelled ReservedTickets More than one day inadvance of the scheduleddeparture of the train(excluding the date ofjourney)
Rs.50/- - AC IClass,Executive ClassRs.30/- - AC 2 Tier&3 Tier class,AC ChairCar,First ClassRs.20/- - SleeperClassRs.10/- -Second Class
Untravelled ReservedTickets One day in advance(excluding the date ofjourney) and upto 4hoursbefore the scheduleddeparture of the train
25% of the Fare Paid
Untravelled ReservedTickets Within 4 hours before thescheduled departure of thetrain and: -
50% of the fare paid*
* (subject to the
minimum cancellationcharges specified inthe shaded sectionabove)
After actual
Dep. of train
For a
distance ofUpto 3 hours upto 200 KMUpto 6 hours 201-500 KMUpto 12 hours over 500 KM
Untravelled Waitlisted/RACTickets After actualDep. of train
For adistance of
Rs.10/-Upto 3 hours upto 200 KMUpto 6 hours 201-500 KMUpto 12 hours over 500 KM
Untravelled Reserved Tickets notconfirmed for a part of the Journey
Time limit as applicable forReserved tickets and RAC/WLtickets as mentioned above
according to the reservationstatus of first lap of journey: -a) If first lap of journey isconfirmedb) If first lap of journey is inRAC/WL
a) Cancellationcharges will depend ontime of cancellation
and distance asapplicable to reservedtickets for entirejourney.b) Rs. 10/- will belevied for entirejourney.
Partially - used Reserved tickets Within 24 hrs after thearrival of the train where you
50% of the fare for theuntravelled portion of
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Nature of TicketTime limit for Cancellationof Ticket
Cancellation chargeper Passenger
terminate your journey* the journey, afterretaining fare for the
travelled portionsubject to a minimumfare for 100 KMs*
Partially - used Unreserved tickets Within 24 hrs after thearrival of the train where youterminate your journey**Refunds will not be given atthe intermediate stationwhere you terminate yourjourney. You will need toobtain a Ticket DepositReceipt and apply forRefunds.
10% of the fare for theuntravelled portion ofthe journey, afterretaining fare for thetravelled portion,subject to a minimumfare for 100 KMs*
Partially-used Reserved Tickets forRajdhani/ Shatabdi Trains
-- No refund, since breakof journey is notallowed by thesetrains.
* (Ordinary/Mail/Express)PLEASENOTE:* Do not count the day of journey,while calculating the time frame forsurrendering tickets prior to andafter departure of the train.
* Cancellation charges are
calculated on the fare, whichincludes supplementary charge andreservation fee.
For night trainsdeparting between21.00 hours and 6.00hours (actual Dep.),refund shall be grantedat the station, eitherwithin the time limitspecified above or
within four hours ofthe opening of theReservation Offices,whichever is later.* Night refundcounters forcomputerised ticketsare available at selectstations. Thesecounters work upto23.00 hours wherepassengers can obtainrefunds on current day
untravelled ticketswithin the stipulatedtime. At othercomputerisedReservation Offices,which close at 20.00hrs., passengers canobtain refund oncurrent day
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Nature of TicketTime limit for Cancellationof Ticket
Cancellation chargeper Passenger
untravelled tickets atthe Station BookingO
ffices within thestipulated time.
Note: a) Fare includes basic fare, supplementary charge, superfast charges and reservationfee.
b) For the purpose of counting days in advance, the day of journey is not to be included.
c) On surrender of "RAC" tickets, only clerkage will be levied, if no confirmation is madeupto final display/preparation of chart. If a berth is allotted at the time of surrender of RACticket for cancellation, charges towards cancellation as shown above will be levied.
Reason forClaiming Refund Procedure forRefund Time Limit forClaiming Refund Amount Payable to You
Failure of AC Produce acertificate from theTravelling TicketExaminer alongwith your journeyticket
Within 20 hrs ofthe trains arrival atthe destinationstation
AC I Class - Differencebetween AC I class andFirst Class fare Mail/Exp.)for the distance AC wasnot working.Executive Class -Difference betweenExecutive Class fare andFirst Class fare Mail/Exp.)for the distance AC wasnot working.AC 2 tier/3 tier Sleeper- Difference between theseclasses and Sleeper classfare (Mail/Exp.) for thedistance AC was notworking.AC Chair Car -Differencebetween this and SecondClass fare (Mail/Exp.) forthe distance AC was notworking.
Travelling in lowerclass for want ofaccommodation
Produce acertificate from theTravelling TicketExaminer alongwith your journeyticket
Within 20 hrs ofthe trains arrival atthe destinationStation
Difference of fare betweenthe fare paid and fare forthe class travelled.
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Reason forClaiming Refund
Procedure forRefund
Time Limit forClaiming Refund
Amount Payable to You
Late running oftrains by more than3 hours
Surrender yourticket at journeycommencingstation
AfteractualDep. oftrain
For adistanceof
Full fare without anydeduction.
Upto 3hours
upto200 KM
Upto 6hours
201-500KM
Upto 12hours
over500 KM
Inability ofRailways to provideaccommodation toreservedpassengers
Surrender yourticket at journeycommencingstation
Within 3 hoursafter the actualdeparture of thetrain
Full fare without anydeduction.
Change in train
timings to earlierhours other than asspecified in theTime Table
Surrender your
ticket at journeycommencingstation
After the actual
departure of thetrain and within 3hours of the olddeparture time.Available for 7 daysonly from the dateof change of traintimings, includingthe day of change
Full fare less clerkage
charge of Rs.10/-perpassenger.
Missing theconnection foronward journeydue to late runningof train
Surrender yourticket at thejunction station
Within 3 hours ofthe actual arrival ofthe train which hasbeen delayed
Full fare for untravelledportion after retaining farefor the traveled portion
Dislocation of thetrain serviceenroute: a)Inability ofRailways to makealternatearrangements.b) Passenger notwilling to make useof alternatearrangements
made. c)Due tobandh, Rail rokoetc
surrender yourticket
Refund will begranted at thestation wherejourney isterminated
a) Full fare paid for theentire booked journey. Full
fare
b) Full fare for untravelledportion after retaining farefor the traveledportion c) Full farefor untravelled portionafter retaining fare for thetraveled portion
Cancellation oftrains due toaccidents, brachesor floods.
Surrender yourticket
Within 3 days fromthe actualdeparture of thetrain
Full fare paid for the entirebooked journey.
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Reason forClaiming Refund
Procedure forRefund
Time Limit forClaiming Refund
Amount Payable to You
Death/injury to apassenger in aRailway accident
Submission ofticket bypassenger'srelatives
Within 3 days fromthe actualdeparture of thetrain
Full fare paid for the entirebooked journey.
REFUND OF COMBINED TICKETS
a) You may have reserved tickets where some passengers are waitlisted and othersconfirmed. If such tickets are cancelled within 4 hrs of the scheduled departure of the trainand upto 3 hrs after the actual departure of the train, full refund will be given on confirmedpassengers, as well as waitlisted passengers. Only a nominal clerkage charge of Rs.10/- perpassenger, will be deducted.
.b) If you know before the commencement of your journey that less number of persons willbe travelling on a combined ticket than originally booked, you can claim refund for thepassengers not travelling on that ticket. To get this refund, you should surrender theoriginal combined ticket at the station. You will then be given the refund and a fresh Ticketfor the remaining passengers who are travelling.
c) If you could not claim refund before the commencement of your journey, you shouldapproach the Conductor/Travelling Ticket Examiner. After making necessary endorsementson the ticket and the reservation chart, he will issue printed certificate in the prescribedformat which can be used to claim refunds for the passengers who have not travelled. Youshould apply for refund to the Sr.Divisional Commercial Manager.
Refund on Cancellation of Journey-Altered TicketsIf you have either advanced or
postponed your journey, upgraded from a lower class to higher class or changed to anothertrain and subsequently cancelled your tickets, refund will be granted after retaining two setsof cancellation charges. These will be calculated by:i) Treating the journey alteration as a fresh cancellation.ii) Treating the altered reservation as a fresh reservation.Refund on Tickets Booked against Military WarrantsMilitary personnel who cancel tickets issued against Military concessional voucher which ispartly paid in cash and partly paid through the voucher given by the Defence Authorities,will be refunded the cash portion only. The refund will be granted after deduction of duecancellation charges, at the station itself. As regards the voucher portion, necessary creditwill be given to the Defence Authorities.In respect of tickets issued against Military warrant, fully
paid by the Defence Authorities,M
ilitary personnel should cancel the reservation andsurrender the tickets at the station and obtain a Ticket Deposit Receipt/SurrenderCertificate.Refund on Tickets Purchased on Credit CardTickets purchased on Credit Cards can be cancelled and Credit slip obtained only at suchRailway stations where Credit Card Counters exist.If you need to cancel your tickets at other stations, where such counters are not available,please cancel your reservation and obtain a Ticket Deposit Receipt. You can then apply tothe Senior Divisional Commercial Manager of the respective Division/Chief Commercial
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Manager(Refunds) of the Zone to which the Ticket Deposit Receipt issuing station belongswithin 90 days from the date of commencement of journey.
Refund on Lost/Mutilated Tickets
No refund is permissible on lost tickets. Please inform the Reservation Office immediately,about the loss of your ticket. This will prevent the fraudulent refund of such tickets.Refund on torn/mutilated tickets shall be admissible after the deduction of due cancellationcharges, provided that the authenticity of such a ticket can be verified from it.
Issue of Duplicate Ticket in lieu of Lost/Mutilated Tickets
Charges for the issue of duplicate ticket before preparation of reservation chart will be asunder:a) 25% of total fare in case of ticket for journey upto 500 km. 10% of total fare, in case ofticket for journey more than 500 km. (subject to a minimum recovery of 25% of the total
charges for the reserved ticket of 500 km).b) 25% of the total fare, irrespective of distance, for tickets of trains which have separateall-inclusive fare structure on point-to-point basis, for e.g. Rajdhani, Shatabdi Express.c) The 10% or 25% of fare clloected for issuing duplicate before preparation of reservationchart against LOST/MISPLACED Reserved /RAC tickects shall be refundable from PRSTerminals at destination stations after completion of Journey.
Charges for issue of duplicate ticket after preparation of reservation chart will beas under:
a) 50% of total fare in the case of lost reserved tickets.b) No duplicate ticket will be issued in case of lost RAC tickets.c) 25% of total fare in case of mutilated, reserved/RAC tickets. You should apply for refundto the Station Superintendent of the destination station or Divisional CommercialManager/Chief Commercial Manager (Refunds)d) No duplicate ticket will be issued in case of lost/mutilated waitlisted tickets.e) If a passenger who has paid excess charges in trainon account of his reserved or RAC ticket being misplaced torn or mutilated makes anapplication to the Railway Administration for refund of the charges paid in train, the ChiefCommercial Manager (Refunds) of the original ticket issuing Zonal Railway may aftermaking necessary enquiry grant refund of total charge realised in train after retaining thecancellation charge at 50% of a single journey ticket for passenger provided that no one hastaken refund earlier on the original ticket.
WHERE CAN YOU GET AREFUND?
A. You can get a refund across the counterIf you cancel your tickets within the prescribed time limits specified in the Refund Rules, youcan claim your refund across the counter, at the station itself.
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If you hold a computerised ticket, for journey commencing/ terminating in any Railway, youcan collect your refund at any of its Computerised Reservation Centres. However, refund insuch cases will be granted only if the ticket information can be verified.]i) During the working hours of the Reservation Office andii) Before the preparation of the Reservation Chart for the relevant journey, from the stationwhere the tickets is valid
iii) In the event of cancellation of your computerised tickets, You will be given a cancellationticket which will contain details of the amount of refund and cancellation charges.B. You can get a refund from the Station Managers/Deputy Station Superintendent(Commercial.)/ChiefReservation Supervisor.If you wish to apply for a refund beyond the prescribed time limit, you can approach theStation manager in-charge of the Station/Deputy Station Superintendent(Commercial)/Chief Reservation Supervisor, to obtain spot refund. For this,you will firstneed to satisfy the nominated officials, that your ticket has not been used.This facility is available only at certain nominated stations and is subject to the discretionarypowers of the officials nominated:
Refund granted at this level is subject to a deduction of 10% of the amount in case ofunreserved, waitlisted and RAC tickets and 50% of the amount in case of reserved tickets.
C. You can get a Refund from the Sr.Divisional Commercial ManagerIf, for any reason, you are unable to obtain refunds across the counter or from the StationManagers, you have the option of applying for refund to the Sr.Divisional CommercialManager/Divisional Commercial Manager
A step-by-step guide to claiming such refund has been outlined below for yourconvenience:
Step 1:For totally unused tickets, obtain a Ticket Deposit Receipt from the Station Manager of thenearest major station. This should be done within 30 days from the date of scheduledtravel.For partially-used tickets, collect the Ticket Deposit Receipt from the Station Manager of thestation where you have terminated your journey. This should be done within 24 hrs. of thearrival of the train at that station.
Step 2:Check the station index on Page No. and ascertain the Division to which the Ticket DepositReceipt-issuing station belongs.
Step 3:Apply to the Sr.Divisional Commercial Manager of the respective Division, within 90 daysfrom the scheduled date of journey. No claim will be entertained beyond this time limit.Along with your application, enclose your Ticket Deposit Receipt. Please retain a photostatcopy of the ticket/TDR and any other documents enclosed. In your interest, you are advisedto send your refund application by courier or registered post. There may be occasions,where you may have to seek a refund for a journey outside the one Railway tarritory. Incase you obtain a Ticket Deposit Receipt (TDR) at a station outside concerned Railway,
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ascertain the Zone in which such a station lies from the Station Manager.Please apply for the refund to the Chief Commercial Manager (Refunds) of the relevantzone.
Mode of Refund:You are eligible for refund in any one of the following modes, under certain conditions.
X Spot RefundThis is an across-the-counter refund done at any Booking Office/Reservation Office of a station.
X Through a Station Pay Order to be exchanged at a station
You shall receive the refund through a Station Pay Order only if you reside within thejurisdiction of concerned Railway. Refund issued on Pay Orders can be encashed in person with
a proof of identity, like driving license/passport/ration card etc. You can also encash themthrough a representative, provided he is given appropriate authorisation. The representative is
also required to carry proof of identity at the time of encashment.
X By Money Order or a crossed ChequeIf you reside outside the jurisdiction of concerned Railway, your refund will be sent throughMoney Order/Crossed Cheque.
ADDRESSES OF CHIEF COMMERCIAL MANAGERS (REFUND) OF
ZONAL RAILWAYS
Chief CommercialManager Central
Railway NewAdministrative
Building SecondFloor Mumbai
CST - 400 001
Chief Commercial Manager EasternRailway 3
Koilaghat Street Kolkata -700 001
Chief Commercial Manager
Northern Railway ,SecondFloor New Delhi Station
Building New Delhi - 110
001
Chief Commercial
Manager NorthEastern
Railway Gorakhpur-273 001.
Chief Commercial Manager NorthEast Frontier Rly. Maligaon,
Guwahati
Chief Commercial
Manager South EasternRailway 14- Strand Road
Kolkata-700001
Chief CommercialManager South
Central Railway RailNilayam
Secunderabad -500 071
Chief Commercial Manager Southern
Railway Chennai - 600 003
Chief Commercial Manager
Western Railway Second
Floor, Station Building,Church Gate, Mumbai - 400020
Chief Commercial
Manager North
Chief Commercial Manager East
Central Railway
Chief Commercial
Manager East Coast
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Reservation Rules
IMPORTANT - FOR SENIOR CITIZENS :
From 1st September 2001 onwards, concession to senior citizens through PRS (Passenger Reservation
System) shall be granted only on demand and not by default as at present. The demand for concession
shall be made on Reservation Requisition form in the case of reserved tickets. In the case of tickets
issued to senior citizens on concession, during journey the concerned passengers are instructed to carry
some documentary proof showing their age or date of birth, issued by any Government
Institution/Agency/Local Body. like Identity card, Driving License, Passport, Educational certificate,
certificate from Local Bodies like Panchayat/Corporation/Municipality, or any other authentic and
recognised document. This documentary proof of age should be produced if demanded by some
Railway official during the journey.
GENERAL CONDITIONS :
The Railway Administration reserves seats, berths, compartments, or carriage in accordance with the
rules and conditions published in the Coaching Tariff. A passenger seeking reservation of berth or seats
should purchase tickets from the Railway Reservation Offices/Authorised Travel Agency only.
Advance reservations are made generally up to 90 days in advance for all classes and all trains. The
period of advance reservation (ARP) is exclusive of the day of departure of the train.
At intermediate stations where the train arrives on the following day, such reservations can be donemore than 90 days in advance of date of journey from the intermediate station. ARP is in relation to the
date of journey from train originating station. In case of some Inter-city day trains, the ARP is less.
An individual can book only up to six passengers on one requisition form provided all passengers are for
the same destination and for the same train.
Western RailwayJaipur
Hajipur RailwayBhubaneswar
Chief Commercial
Manager SouthWestern Railway
Hubli
Chief Commercial Manager WestCentral Railway Jabalpur
Chief Commercial
Manager North CentralRailway Allahabad
Chief Commercial
Manager South EastCentral
Railway Bilaspur
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Only one requisition form is accepted from a person at one time. However, if onward/return journey are
involved, 2 or 3 forms can be accepted for the same passengers.
Accommodation will not be reserved without purchase of necessary journey ticket. No reservation of
accommodation will be made on provisional basis.
When berths are reserved for passengers, the intention is to provide sleeping accommodation between
9 PM to 6 AM. During 6 AM to 9 PM, the passengers concerned, if required make room for other
passengers in compartment up to its carrying capacity.
Passengers are requested to quote PNR number which is printed on each tickets on the top left hand
side for any enquiry or complaint relating to reservations.
Reservation ticket issued by the computerised system against pre-bought ticket must be accompanied
by the journey tickets on train. Similarly journey cum reservation tickets bearing zero amount are not
valid for journey unless accompanied by the valid authority to travel authorising issue of such tickets.
Allotment of accommodation is done by the computer as per pre-defined logic. Efforts are made to
provide compact accommodation to persons booked under the same PNR on first come first served
basis.
The Railway Administration will endeavour to provide reserved accommodation but does not guarantee
the same and will admit no claim for compensation for inconvenience, loss or extra expense due to such
accommodation including carriages, not being provided or reserved carriage not been attached to a
particular train. The supply of any particular type of carriage or the provision of a particular berth and
seat is also not guaranteed.
Departure time printed on the ticket is indicative for the guidance of the passengers. Passengers must
ascertain correct timings from the Railway station on the day of journey. Such tickets are printed up to 90
days in advance. Any changes in timing after the issue of ticket can not be advised.
While every endeavour is made to advise changes in Time Table by due publicity, Railway
Administration shall not be liable for any claim/compensation if a passenger misses a train on this
account.
TRANSFER/RESALE OF TICKETS PROHIBITED :Under Section 142 of the Railways ACT, journey tickets including any half of a return ticket and season
ticket are not transferable.
If any person not being a Railway Servant or an agent authorised in this behalf :
a.sells or attempts to sell any ticket or any half of a return ticket, or b.parts or attempts to part with the
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possession of a ticket against which reservation of a seat or a berth has been made or any half of a
return ticket or season ticket. He shall be punishable under the Railways Act.
In addition, if the purchaser or holder of transferred ticket travels or attempts to travel therewith, he shall
forfeit the ticket which he so purchased or obtained and shall be deemed to be traveling without a proper
ticket.
PAYMENT THROUGH CREDIT CARDS :
Payment through credit cards for issue of reserved tickets is accepted on some nominated counters of
computerised locations in India. In Northern Railway these counters are at IRCA, Reservation Office,
New Delhi, Delhi Jn., Sarojini Nagar, Kirti Nagar and Karkadooma and the computerised reservation
office, Lucknow .
All Master Cards and Visa Cards are accepted.
RESERVATION FEE AND SUPPLEMENTARY CHARGES ON SUPERFAST TRAINS :
The reservation fee and supplementary charge on superfast train are as under :
CLASSRESERVATION
FEESUPPLEMENTARY CHARGES FOR
SUPERFAST TRAINS
AC Ist Rs. 35 Rs. 50
AC 2 Tier Rs. 25 Rs. 30
Ist(Mail/Express)
Rs. 25 Rs. 30
Ist (Ordinary) Rs. 25 ---
AC - 3 Tier Rs. 25 Rs. 30
AC Chair Car Rs. 25 Rs. 30
Sleeper(Mail/Express)
Rs. 20 Rs. 20
SecondSitting(Mail/Express)
Rs. 15 Rs. 8
Sleeper(Ordinary)
Rs. 20 ---
SecondSitting(Ordinary)
Rs. 15 ---
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REVISION OF RESERVATION FEE :
The cluster stations definition is now suspended.
The system of issuing BPTs(Blank Paper Tickets) is now disabled.
1. For travel by all trains except Rajdhani,Shatabdi and Jan Shatabdi Express trains,the revised
reservation fee,leviable on tickets booked for journeys originating from other then the ticket booking
station is shown below.
CLASSExisting
ReservationFee
Enhanced Reservation Fee for journeysoriginating from a station other than the one
from where ticket has been issued
AC Ist Rs. 35 Rs. 50
AC 2Tier
Rs. 25 Rs. 40
AC - 3Tier
Rs. 25 Rs. 40
First Rs. 25 Rs. 40
ACChairCar
Rs. 25 Rs. 40
Sleeper Rs. 20 Rs. 30
Second
SittingRs. 15 Rs. 25
2. For travel by Rajdhani,Shatabdi and Jan Shatabdi Express trains,also ,the increase in reservation Fee
will be applicable on ticket issued for journeys originating from other than the ticket booking stations.
The additional reservation fee for such tickets,to be addedd additional in the basic fares shown in
Passenger Fare Table,is shown below :
CLASSAdditional reservation fee to be charged in total
chargeable fares
Rajdhani Express trains
AC Ist Rs. 20
AC 2 Tier Rs. 20
AC - 3 Tier Rs. 20
AC ChairCar
Rs. 20
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Shatabdi Express trains
Executive Rs. 20
AC ChairCar
Rs. 20
Jan Shatabdi Express trains
Second Rs. 15
AC ChairCar
Rs. 20
1. Military Officers traveling on free warrants, officers and staff of the Railway and P & T
department traveling on Railway passes and MPs traveling on Identity Card are exempted from
payment of reservation fee.
2. The supplementary charge is not recoverable from MPs traveling on Identity Card, tourist
holding Indrail passes, Railway Staff traveling on duty passes, privilege passes and PTOs.
3. A passenger found traveling in a Super Fast Train without paying supplementary charge is liable
to pay a penalty of Rs. 50/- in addition to the supplementary charge. However, passenger
holding through ticket duly fulfilling distance restriction and boarding a superfast train at an
intermediate station as per the ticket, is required to pay only the supplementary charge.
INDICATION OF BERTH/SEAT NUMBERS :
Passengers with confirmed reservation will be allotted berths at the time of booking and the coach and
berth numbers are indicated on the ticket i tself, except in case of first class ACC and first class coaches.
The compartment/cabin/coupe numbers for first ACC and first class are allotted at the time of chart
preparation.
RESERVATION AGAINST CANCELLATION (R.A.C.) :
The passengers whose names figure under R.A.C., are provided reserved sitting accommodation initially
and are likely to get berths becoming vacant due to last minutes cancellation of reservation of
passengers not turning up in time before the departure of the train,.
WHEN RESERVATION WORK CEASES :
The requests for reservation at the reservation counters are accepted up to 4 hours before the
scheduled departure of the train, after which, the reservation will be done at the current counters at the
stations up to one hour before the scheduled departure of the train and thereafter by the Ticket
Collector/Conductor on the platform, if vacant berths/seats are available.
RESERVATION FROM INTERMEDIATE STATIONS :
(a) Requisition for reservation of berths in all classes from intermediate stations not having computerised
reservation facility are entertained on purchase of journey tickets only. Such requisition should be given
to the Station Master of the Intermediate station 72 hours before the scheduled departure of the train
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from the station. Such application shall be sent to the nearest computerised reservation office at the
earliest.
CANCELLATION OF RESERVATION DUE TO LATE ARRIVAL OF PASSENGER :
If a passenger, for whom a berth or seat has been reserved, does not turn up up to 10 minutes before
the scheduled departure of the train, the Railway Administration may cancel the accommodation
reserved for him and allot it to the passenger on the RAC list/Waiting list accordingly on priority.
CHANGE OF BOARDING POINT :
If a passenger desires to occupy reserved accommodation from any station enroute, he would be
permitted to entrain at any intermediate station he chooses irrespective of the distance from the starting
station subject to the following conditions :
1. A specific request must be made in writing at the station from where the ticket is purchased and
reservation made atleast 24 hours before the scheduled departure of the train from the starting
station.
2. The Railway Administration reserves the right to use such accommodation from the originating
station up to the station at which the passenger is due to entrain.
3. No refund will be permissible for the portion of journey not performed by the passenger.
Click here for New Rules
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