Putting the Puzzle Together: Integrating Emerging Best Pracitces

Putting the Puzzle Together: Integrating Best Emerging Practices

Lean IT Association

Executive Webinar Series

Host and Moderator

Deborah BurtonMember Marketing TeamLean IT Association (LITA)

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30-Minute Practical Use Case: Demonstrating Lean IT Leadership in Action

LITA - Pioneering a Global Standard for Lean IT Education & Certification

● Lean IT Association (LITA) is a non-profit organization founded by three Accredited Training Organizations (ATOs) - ITpreneurs, Pink Elephant, Quint Wellington Redwood and three Examination Institutes (EIs) - APMG, EXIN, PEOPLECERT International Ltd. To realize its broader purpose LITA aims to provide:

● An industry-standard set of Lean IT reference materials and other resources for practitioner organizations to use;

● An certification scheme aimed at practitioner organizations looking to adopt Lean IT principles in the IT Service development and operations department as well as professionals that want to be certified in Lean IT on various levels.

Featured PresentationPutting the Puzzle Together

Putting the Puzzle Together

Troy DuMoulinVice President of Research and Product Development

• The New Mantra – Better, Faster, Cheaper• Lean Practices• Agile Software Development & Project Mgmt.• DevOps Principles & Practices

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ObjectiveUnderstand how the new emerging practices of Lean IT, Agile and DevOps are being adopted to support accelerate and optimize IT Management

practices.

Agenda

The ‘‘Risk’’ Gap For Business Growth Goals

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Increasing Demand•Increasing number of products and services•Increasing rate of change•Increasing complexity/data interdependency•Increased speed and efficiency•Increased speed to market•Reduced costs

IT Process / Data / Capabilities•Silo / Fragmented Data Sources/redundant processes•Lack of integration, automation•Lack of visibility

RISK GAP?

Operating as a mature IT Service Provider requires managing demand and efficient management processes and data across silos!

Better - Faster - Cheaper Mantra

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New Language - New Balance

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The Evolution - The Accelerators

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IT Service Management / SDLC / Project Management

Lean - Customer Value At the Center

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Assess if all the activities in the process add value in the eyes of the customer

Create continuous flow in production with the Just-in-Time approach and reduce peak and low volumes

Demand triggers the process chain in order to reduce stock

First time rightFocus on quality and prevention of defects

The 3 M’s Of Waste

• Muda – Unnecessary, Non Value• Mura – Variation, Variance• Muri – Over Burdened

Waste

Muri

Mura

Muda

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Examples of IT Waste

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● Multiple Service Desks all with their own tools and separate processes● Massive amounts of wasted server capacity due to a lack of Capacity and Demand

Management● Redundant and duplicate IT Management tools being purchased by various IT departments

in the same organization● Redundant IT groups and stealth data centers being built by “independent” parts of the

business● A willingness to solve the same Incidents 1000s of times without looking at the root of the

problem● Multiple Change Management processes due to political boundaries● Losing track of tens of thousands of dollars of IT assets due to poor tracking controls and

inventory processes● Supplier contracts expiring without knowledge until an Incident occurs● A willingness to supply multiple/duplicate versions of the same services● The loss of massive amounts of business productivity due to Incident tickets which disappear

into the IT back office black hole until someone shouts loudly enough● The total lack of ability to provide visibility into the cost of an IT service● The list goes on...

Proactive Problem Solving

Reactive vs. Proactive Problem Solving

Lean is not just about hunting down waste and reacting to the crisis of the day. Its goal is to move an organization to a desired state through relentless

problem solving and incremental improvement.

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What Is Agile?

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● Agile (adjective) ○ Able to move quickly and easily; well-coordinated ○ Able to think and understand quickly; able to solve problems and have new ideas

● Agile enterprise – a fast moving, flexible and robust company capable of rapid response to unexpected challenges, events and opportunities

● Agile software development – a group of software development methods in which requirements and solutions evolve through collaboration between self-organizing, cross-functional teams

Agile software development methods deliver working software in smaller and more frequent increments.

Agile Variation

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There are many different Agile

Variations

Agile Vs. Waterfall

It’s an ongoing debate… which methodology for managing software design and development projects is better, agile or waterfall?

Agile● Iterative

● Incremental

● Decisions are made based on observation and experimentation rather than on detailed upfront planning

Waterfall● Linear

● Sequential

● Phased approach

● Move to next phase only when previous phase is complete

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Velocity Vs. Agility (Systems Thinking)

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Velocity = Speed With Direction!

Traditional vs. Agile

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SCRUM: Agile Product Development

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Estimates

Product Owner

Product Backlog

Time Boxed

SprintsRelease Backlog

User Stories

VelocityBurn Down Chart Scrum Master

Ship-Ready Feature Set

RetrospectiveDaily Scrum

www.youtube.com/watch?&v=XU0llRltyFM

Problems Between Dev & Ops

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DevOps Principles - C.A.L.M.S.

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Practices of DevOps

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ITIL Service Lifecycle Process

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SERVICE DESIGN● Design Coordination● Service Level Management ● Service Catalog Management● Supplier Management ● Availability Management● Capacity Management ● IT Service Continuity ● Management● Information Security Management

SERVICE TRANSITION● Transition Planning & Support● Change Management● Service Asset & Configuration

Management● Release & Deployment

Management● Service Validation & Testing● Change Evaluation● Knowledge Management

SERVICE OPERATION● Event Management● Incident Management● Request Fulfillment● Problem Management ● Access Management

Functions:● Service Desk● Technical Management● Application Management● IT Operations Management

SERVICE STRATEGY● Strategy Management For IT ● Services● Service Portfolio Management● Business Relationship

Management● Financial Management For IT

Services● Demand Management

CONTINUAL SERVICE IMPROVEMENT

● Seven Step Improvement

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Contact: www.leanitassociation.com

Or follow us on LinkedIn:www.linkedin.com/company/lean-it-association

t.dmoulin@pinkelephant.com deborah.burton@ileanitassociation.com

Watch the webinar recording

Webinar Recording

30-Minute Practical Use Case: Demonstrating Lean IT Leadership in Action

Lean IT Association

Thank You!