PSB + Aga Khan Foundation: United We Brand
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United We Brand
October 17, 2017
MAJOR CHALLENGESBigger opportunities
It’s a Big World Out There It’s a Big World Out There…
Everyone is Talking
Digital Platforms Are Today’s (Very Big) Town Hall
So Many Ways to Understand
Digital Platforms Are Today’s (Very Big) Town Hall
TARGET AUDIENCE: 7.3B
WHAT DOPEOPLE WANT?
EVIDENCESOLUTIONSPEOPLE
Good educationBETTER HEALTHCARE
more JOB OPPORTUNITIESRESPONSIVE GOVERNMENT
AFFORDABLE & NUTRITIOUS FOOD
goals
7,000,000,000
43%Under 25
Not every campaign is a homerun
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Always #LikeAGirl
Black Lives Matter (UK, 10%)
Dove Real Beauty
IKEA Brighter Lives for Refugees
Innocent Chain of Good
Kenco: Coffee Versus Gangs
Pride (UK, 10%)
Unilever Sustainable Living Plan
SHARE OF AUTHORS
CAMPAIGNS AND SENTIMENT
Negative Neutral Positive
Feedback on these kinds of efforts often mixed
As a white person, I feel like its not
in my place to talk about black
issues however I will stand with
you all #BlackLivesMatter
RT @GSElevator: #1: Dove's latest 'Real
Beauty' campaign isn't brave; it's smart.
Dove is owned by Unilever, maker of Ben &
Jerry's and Klondike.
I hate YouTube ads. But I will always watch the #LikeAGirl
ads no matter how long they are ❤️❤️
It's official, I will never say 'like a girl' again. Good work
@LauraLucyJones @Always #LikeAGirl #yms15
#shameonme
In fact, sometimes it’s hard to know if it was even worth it
19%
9%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
Chain of good Coffee versus gangs
INC
RE
AS
E I
N P
OS
ITIV
ITY
HOW CAMPAIGNS IMPACT BRAND SENTIMENT
People Want To Feel Connected
Wunderman/PSB Survey on Wantedness,
Jan 2017
Their Values Need to Be Your Values
Their Values Need to Be YourValues
Wunderman/PSB Survey on Wantedness,
Jan 2017
70% OF MILLENNIALSwant to work for a
PURPOSEFUL COMPANY
94%
You Will Be Weighed and Measured…
You Will Be Weighed and Measured…
• More than 85% of consumers agree that a few select brands set the benchmark against which they judge all other brands
Q. How strongly do you agree or disagree with the following statement?
12 15
61 63
26 22
U.S. U.K
There are a few brands that set a standard for excellence
against which I judge all other brands
Strongly Agree
Somewhat Agree
Strongly/Somewhat disagree
n=1003 n=1000
87% agree 85% agree
You Have Been Weighed and Measured
And If You Are Found Wanting, They'll Dump You
• Roughly two-thirds of U.S. consumers – and more than half of U.K. consumers – prefer the “best” brands because their products and services exceed expectations
Q. Why do you prefer to buy the “best” brands?
You Can't Just Measure Up – You Have to Contribute
63
1510
4 2
53
1813
4 5
Their products and
services exceed my
expectations
I know they provide
new and exciting
experiences
They can be counted
on to positively
contribute to society
I worry that I am
missing out if I’m not
buying from the best
It makes me look
good among my
friends and colleagues
Consumers Prefer the “Best” Brands Because…Ranked by U.S.
U.S. U.K
• More than eight in ten consumers are loyal to brands that share their values
Q. How strongly do you agree or disagree with the following statement?
11 16
5756
32 28
U.S. U.K
Brands I am loyal to share my values and make me feel good about
supporting them
Strongly Agree
Somewhat Agree
Strongly/Somewhat disagree
n=1003 n=1000
89% agree 84% agree
But If You Get It Right…
They’ll Call You George
Where Are You?
Tactical Strategic
Existing
Conversation
One Off
Campaign
Many
CampaignsLive Your
Brand
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