Provide training through instruction Lesson 1 – 30 July 2009.
Post on 04-Jan-2016
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An introductionLearning outcomesIdentify key concepts
in training and development
State five reasons why training is important in the retail industry
Practice training techniques in a class room setting
Develop a workplace learning environment
Employee training has become increasingly important as jobs have become more sophisticated & influenced by technological changes
Training is a learning experience that seeks a relatively permanent change in an individual behavour, that will improve their ability to perform in the workplace
Organisations get outputs because people perform tasks to a desired standard e.g. sales
Before employees can perform their tasks properly, they must master the special technology used by the organisation e.g. POS
Training is the acquisition of the technology which permits employees to perform to a standard e.g. make enough sales to profit the company
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Develop a workplace learning environment
WHAT IS THE DIFFERENCE BETWEEN TRAINING & EDUCATION?TRAINING
Learning related to the present job.
EDUCATION(closely related to development) Broader
implications & applications - does not concentrate upon learning or acquisition of particular skills.
DEVELOPMENTEmphasises personal growth & improvement.
An organisation’s training needs should consider
the following :-what are the organisation’s goals and
objectiveswhat tasks must be completed to achieve
these goals what behaviours are necessary for each job
employee to carry out their jobswhat deficiencies, if any, do employees have in
skills, knowledge or attitudes requires to perform the necessary behaviours
Things to consider
Training and DevelopmentTraining and DevelopmentAn effective training programme should be
consistentwith the following principles:-learning is enhanced when the learner is motivatedlearning requires feedbackreinforcement increases the likelihood behaviour is
repeatedpractice increases learners performancelearning begins rapidly then plateauslearning must be transferable to the job
Training and DevelopmentTraining and Development
Formal training methods can be classified as:
on-the-job e.g. apprentices, rotation, instruction etc.
off-the-job e.g. lectures, conferences, films, simulations etc
Training EVALUATION methods :reactions of participants or managerstest-retest methodpre-post performance method
TRAINING METHODOLOGIESTRAINING METHODOLOGIESLectureModified lectureRole-playSmall GroupsCase StudyDemonstrationField tripsComputer Instruction
AREAS TO BE EVALUATEDAREAS TO BE EVALUATEDProgrammePresenters
By traineesBy observers
TraineesReactionLearningAttitude
AREAS EVALUATED AREAS EVALUATED ((continued)continued)
On-the-Job ResultsBehaviouralProductivity
FacilitiesResourcesAncillary
Small group activitySmall group activity – a micro training session:Select one of the following topics
Promote a product Selling a product Customer service Conflict resolution Workplace communication
Prepare a 5 minute micro training session based on the above topic
Use some of the principles and techniques outlined in the theoretical component of today’s lesson
Training and Training and DevelopmentDevelopment
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