Presentation to the Metapack conference
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Copyright © 2013 Capgemini Consulting. All rights reserved.
Transform to the power of digital
Shorter journeys for larger profits
Thursday 7th February 2013
Steve Wilson
Vice-president
Head of Supply Chain – Capgemini
Copyright © 2013 Capgemini Consulting. All rights reserved.
Contents
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Who we are
The future of e-fulfilment
Where to go next
Copyright © 2013 Capgemini Consulting. All rights reserved.
Who are we and what do we do?
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Copyright © 2013 Capgemini Consulting. All rights reserved.
Capgemini is one of the World’s largest consulting, technology and outsourcing firms
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Capgemini €9.7bn turnover 120,000 people in 40 countries Global reach
Copyright © 2013 Capgemini Consulting. All rights reserved.
Retail is one of our largest market areas globally
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Copyright © 2013 Capgemini Consulting. All rights reserved.
We analyse future trends in Supply Chain to drive evolution of client business models
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What do fast moving technologies mean for traditional companies?
What trends will have the greatest impact on the
retail and consumer goods industry in the next
decade?
What are the trends in logistics outsourcing for
2013?
Copyright © 2013 Capgemini Consulting. All rights reserved.
Today, we’ve worked with MetaPack to help you get the most out of the Conference
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The ROI tool is a way to identify services and opportunities from today that could generate both revenue benefits as well as cost savings for your business
Copyright © 2013 Capgemini Consulting. All rights reserved.
Attend the presentations and exhibitions to identify opportunities for your business
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Today:
From tomorrow: • MODEL: download the MetaPack ROI Calculator • PURSUE: push potential opportunities forward into follow up conversations • CONVERT: turn opportunities into real cost savings and/ or additional revenue
Copyright © 2013 Capgemini Consulting. All rights reserved.
What does the future hold for central fulfilment warehouses?
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Copyright © 2013 Capgemini Consulting. All rights reserved.
Most online orders are fulfilled centrally through a Fulfilment Centre
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Web
Phone
Tablet
Kiosk
Order Management
System
Fulfilment Centre
Parcel Carrier
Hub
Parcel Carrier Depot
Delivery to
Doorstep
Delivery to Click &
Collect location
Delivery to Locker
Centralising order volumes makes high volume e-
retailing feasible
Copyright © 2013 Capgemini Consulting. All rights reserved.
Next day service creates high peak hour workloads and significant investment
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High Density Storage
High throughput systems are capital intensive and often are underutilised
except at peak
Hanging Garment System
Fulfilment Centre
Parcel Sorter
Copyright © 2013 Capgemini Consulting. All rights reserved.
Online demand keeps growing month on month...
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2010 2011 2012
15% Growth YOY!
Copyright © 2013 Capgemini Consulting. All rights reserved.
...and mobile is the fastest growth area in online retailing
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Rebased e-retail index
Rebased e-retail index (Exc. Travel)
m-Commerce Index
m-Commerce Index (Exc. Travel)
2011 2012
IMRG Capgemini e-Retail and m-commerce indexes
Smart-phones really are
becoming ‘standard’
Copyright © 2013 Capgemini Consulting. All rights reserved.
Web
Phone
Tablet
Kiosk
Strategic Order
Orchestration
Fulfilment Centre
Parcel Carrier
Hub
Parcel Carrier Depot
Delivery to
Doorstep
Click & Collect
Delivery to Locker
A Strategic Order Orchestration system allows the central FC to be bypassed...
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Store #1
Store #2
Store #99
Store #100
Fewer miles...and
cheaper!
X X
Copyright © 2013 Capgemini Consulting. All rights reserved.
...it also offers a true ‘multi-channel’ operational experience
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Supports: • Next Day Click & Collect • Same Day Click & Reserve • Returns / Refunds • Utilisation of store staff Key Success Factors: • In-store stock accuracy • In-store labour scheduling
Early Adopters:
Being able to refund the correct amount – not
just today’s price is important
Copyright © 2013 Capgemini Consulting. All rights reserved.
16
What do I do next?
Copyright © 2013 Capgemini Consulting. All rights reserved.
Finding out more is simple...
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• We have included some light reading in your takeaway bags
• Refer to the ROI tool today
• Come visit us at our stand in the exhibition hall
• Visit www.uk.capgemini.com
Steve Wilson Vice President
Capgemini UK
Mobile:+44 7800 978 788
steve.wilson@capgemini.com
Copyright © 2013 Capgemini Consulting. All rights reserved.
Thank you!
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