Powering Network Rail with the Oracle Business Intelligence Platform
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Powering Network Rail with the Oracle Business Intelligence PlatformAntony Brown – Head of Finance & BI Systems
Network Rail
19 Apr 2023 1
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ProgramAgenda
• Network Rail – background in brief
• Our Vision
• Where does BI fit into the mix
• Our data and information
• Our journey since last year
• Key learnings
NETWORK RAIL
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Helping Britain run better
Run, maintain and develop Britain’s railwaysBuilding a safer, smarter, bigger,greener network – every day
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A success story – we took responsibility for Britain’s Railway in 2002
Investment has enabled us to cut the cost of running the railway by 44% in the last decade at the same time as improving punctuality…
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2
4
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8
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03/04 04/05 05/06 06/07 07/08 08/09 09/10 10/11 11/12 12/13
Co
st
(£)
Passenger trains arriving on timeControllable operating costs per train mile (2012/13 prices)
… allowing over 500 million more people to get to their destination on time than when Network Rail was created
Source: Network Rail Annual Reports
79.2%
2002/03
90.9%
2012/13
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The big picture – Today…
1.320,000
37,000
100
miles of track
million tonnesof freight
bridgesand tunnels
billionjourneys
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A growth industry
Road to rail replacement
Expanding rail usage market
Freight demandis up
Passenger volumehas increased
In the next 5 yearsIn the last 10 years
14%60%50% 22%
Source: ORR long-term regulatory statement July 2013
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Our Purpose• To generate outstanding
value for customers and taxpayers
We work in control periods
• Fixed periods of regulatory agreed funding in return for specific outputs
Our vision – Leading Railway in Europe
NETWORK RAIL
“A better railway for a better Britain”
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Where does BI fit into the mix?
Given the Key challenges• Government under pressure to reduce level of funding• Increase Capacity • To cater for demand growth in Passenger & Freight Traffic• Enhancing & renewing an aging Network• Whilst not just running but improving train performance• And reducing Operating Costs
We need to deliver more for less - We are striving to become more intelligent as a business.
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Why is data important to Network Rail?
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Network Rail is a business which relies on fact based decision making.
Capturing and storing all this data is great, but data is not information…
We collect, store and manage, petabytes and petabytes of data for this purpose.
As technology has advanced so has the ability to capture, manage, process and correlate huge quantities of data
We are capturing it at an alarming rate – 90% of the worlds data has been created in the past 2 years
Where do we capture data?
Assets
Timetable
Supply Chain
Measurement Train
Train Performance
Track Inspection
Intelligent Infrastructure
Corporate Offices
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Over 1,100 transactional / source systems
3 major warehouses
► Corporate Services
► Asset Management
► Network Operations
Combining to create our corporate information model
Our BI Strategy (in a picture)
AssetManagement•Maintenance•Condition Monitoring •etc
NetworkOperations•Time Table•Access•Signalling•etc
Corporate Services•Finance•Supply Chain•Procurement•HR•Projects•etc
Extract Transform & Load
BI Server
A high level view
NETWORK RAIL
…so what is information?
“Data processed in such a way that it is to be meaningful to the person who receives it”
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• Implemented across all Corporate Support service functions
• Upgraded to 11g (new visualisations, new functionality)
• Introduced mobility
• ORBIS – Asset Data Store (in it’s infancy)
• MDM – a common data dictionary
Last year – our OBIEE footprint
Successes
Headcount Reduction:
22 staff
Headcount Reduction:
22 staff
Time saved in the production of information:
2-3 days per period saved
Time saved in the production of information:
2-3 days per period saved Total Financial benefit to date = c£4mTotal Financial benefit to date = c£4m
Data Quality / Accuracy improvements
Less time spent fault finding
Data Quality / Accuracy improvements
Less time spent fault findingSupplier insight resulting in
contractual savings c£2m p.aSupplier insight resulting in
contractual savings c£2m p.a
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It was exciting… and let’s go back to the personKey success factor – user adoption rates?
Projected Actual
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Our progress 6 months into the year
The problem?
It’s not the technology… It’s all to do with the business change.
A dose of the truth…
- The author / consumer engagement
- Ease of access
- Speed to market
- Lack of a recognised capability
- Mobile was ok but provided limited benefits
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What we’re doing about it.
Done• Established recognised core capability• BI minor enhancements fund• Agile factory delivery mechanism• Real mobilityAre Doing• Working across the enterprise to shape and implement a target
organisation model.• Changing to role based access model• Targetting audiences with robust roll out plans
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Additions to the data model
Data Model Deployments / Release Activity
Oct-13 May-14 Jul-14 Aug-14 Sep-14 Nov-14
11g upgrade R4.5 R4.6 R4.7 R4.8
HR Employee additions HR Role mapping HR Competency Data - part 2HR Recruitment Finance customer details HR Learning DataFinance improvements Finance TABS mappingBlanket Pending AgreementsHR Improvements HR Competency Data - part 1OBIEE Patch Payroll cost DataStabilisation workS4CS Data Horizon Data
Investment Analytics Data improvementsUsage Data ImprovementsCAFUCM Data
Provides the ability to identify underutilisation of
training resource. Potential benefit circa
£800k per annum
HR Generalist Dashboard
The HR Generalist Dashboard officially becomes a live dashboard product on Monday 29th
September 2014 for the following users in the HR function (122 employees in total)Lead Human Resources Business Partners Human Resources Business Partners Human Resources
Administrators
Senior Human Resources Business Partners Human Resources Business Partner Supports HR Resource
Assistants
The dashboard allows self-service access to almost real-time (previous night) data and analysis across the following subject areas – from Network Rail Corporate results right down to an Individual Organisation within a Cost Centre :
•Employee & Contingent Employee Headcounts, Breakdown of Assignment Statuses and Volumes of New Starters.•Transfers & Movements Analysis broken down into Position and Grade Changes.•Leavers by Involuntary & Voluntary, Performance Rating, Leave Reason and Key Player Retention.•Active Vacancies by Type & Live Applicants by Status. Offers and Internal/External Hires.
•Oracle Absence (including Sickness Absence), Absence categories and breakdown of other leave types. Records of Medical Consultations &
Limitations.•Training Course Bookings and Delegate statuses, including eLearning.•Average Salaries by Grade for Role Clarity staff, Average HQ Special and Total Ex-Gratia payments by Period through Oracle Payroll.•Diversity & Inclusion metrics including employee demographics by protected characteristics. Analysis by People Managers, Starters, Leavers and applicants at different stages of the Recruitment process.
A separate communication will be sent to those affected employees prior to go live advising how they can access the new reports/dashboards and some guidance on how to use them effectively.
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HR Analytics – Latest Usage Stats
P11 P12 P13 P1 P2 P3 P4 P5 P6
505457585756536064
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10
20
70
60
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40
30
0
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100
P11 P12 P13 P1Total Logins by Period
P2 P3 P4P5
Total Unique Users per Period
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P6
• Period 6 saw increases in total logins and unique users to take both metrics to their highest levels to date. It is anticipated both figures will increase significantly in P7 with the go live of the HR Generalist dashboard.
Total Logins by Period# 300
P11 219P12 184P13 227 250
P1 191P2 198P3 202 200
P4 241P5 238
P6 245 150
Total Unique Users per Period#
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In summary
• A challenging year• Mistakes were made and lessons learnt• New delivery approach adopted and paying dividends• Roll out more targetted
Key take-away’s • Don’t simply focus on the technology• Don’t underestimate the amount of business change
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Questions…
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