Power and Influence: How to be a Difference Maker

Power and Influence:

How to be a Difference Maker

AnnMarie Papa, DNP,RN,CEN,NE-BC,FAENClinical Director, Medical & Emergency Nursing,

Hospital of the University of Pennsylvania

Define power and influence Discuss strategies to become a person of

influence Review the importance of attitude and

becoming a difference maker

Objectives

A capacity for control A special ability Influence Charisma

Power

Position Knowledge Gender Personal

Types of Power

Social influence Guiding people to adopt an idea Manipulation?

Persuasion

An interaction of influences Bargaining for collective advantage Positive way to structure communication

Negotiation

Let us never negotiate out of fear, but never fear to negotiate.

John F. Kennedy

Power and Influence of Leading

Coercive Power ◦ Power that is based on fear

Reward Power ◦ Power that is based on the ability to distribute rewards that others

view as valuable. Legitimate Power

◦ The power a person receives as a result of his or her position in the formal hierarchy of an organization.

Expert Power ◦ Influence based on special skills or knowledge.

Referent Power ◦ Influence based on possession by an individual

or desirable resources or personal traits.

French, J., and Raven, B. H. 1959. "The bases of social power." Studies of Social Power. Cartwright, D. (ed.) Ann Arbor, MI: Institute for Social Research

Effective

Power to affect others Ability to manipulate Skill to induce another

into action

Influence

Knowledge

Expression Attraction

Reputation WillBacon, TB (2011) Five Deadly Leadership Power Drains. Businessweek.com

Power orInfluence?

Modeling◦ Behavior modeling

Motivating◦ Encourage and communicate

Mentoring◦ Helping others reach potential

Multiplying◦ Help people you influence become a positive

influence on others

A Person of Influence

I = Integrity with people N = Nurtures other people F = Faith in people L = Listens to people U = Understands people E = Enlarges people N = Navigates for other people C = Connects with people E = Empowers people

John C. Maxwell

Integrity

Nurture

Faith in People

Listens to People

Understands People

Enlarges People

Navigates for Others

Connects with People

Empowers

Many succeed momentarily by what they knowSome succeed temporarily by what they doFew succeed permanently by what they are.

John Maxwell

The librarian of our past The speaker of our present The prophet of our future

The Difference is Attitude

Attitude Axioms Our attitude determines

◦ Our approach to life◦ Our relationships with people◦ Our outlook◦ Our behaviors◦ Our altitude

Attitude and Life Expectations

◦ Optimism◦ Pessimism

Behaviors◦ Make the world go away◦ Raindrops keep falling on my head◦ I did it my way◦ Oh what a beautiful morning

Attitude as Predictor of Outcome

All is well that ends well?

Attitude as Change Agent Obstacle

◦ Great leaders arise in times of crisis Opportunity

◦ “There is plenty of security in the cemetery; I long for opportunity” David Sarnoff

Attitude as a Perspective David and Goliath

◦ He is so big we will never kill him◦ He is so big I will never miss

No limit people◦ The bumblebee

Frank Lloyd Wright◦ Masterpiece comment

Attitude as YOUThe last of the human freedoms is to choose

your attitudein any given set of

circumstances!

Victor Frankl

Those who think they can and those who think they can’t, they are both right –

Henry Ford

Think About Icebergs

What Do You See?

Attitude Iceberg

Knowledge and skills

Attitude

You Do The Math!A B C D E F G H I J K L M N O P Q R S T U V W X Y Z1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

S K I L L S19 11 9 12 12 19

K N O W L E D G E11 14 15 23 12 5 4 7 5H A R D W O R K8 1 12 4 23 15 18 11

A T T I T U D E1 20 20 9 20 21 4 5

82

96

98

100

=

=

=

=

Attitude Obstacles Discouragement Change Problems Fear Failure

Your Attitude…Your Choice Do you know your attitude Are you able to manage your attitude How does your attitude project

Understanding Change Create sense of urgency Pull together the guiding team Develop the vision and strategy Communicate for understanding and buy

in Empower others to act Produce short term wins Don’t let up Create a new culture

Sense of Urgency

Provide team with plan Outline reasons Listen to their ideas Generate excitement Begin the “Journey to OZ”

Guiding Team

Choose the team Identify leaders Promote teambuilding Allow creativity Embrace diversity of

“Dorothy, Scarecrow, TinMan and Lion”

Vision and Strategy Identify the vision Outline the strategy Recognize team ideas Determine “OZ”

Communicate

Provide information Use a variety of arenas Ensure understanding Communicate again Go “Over the Rainbow”

Empower

Empower the team Recognize the energy Wear the “Ruby

Slippers”

Short Term Wins

Celebrate success Acknowledge challenges Continue to move

forward Recognize that “the

Witch is melting”

Don’t Give Up

Do not get discouraged

Follow the vision Utilize the team Focus on the “OZ”

New Culture

Embrace the change Cultivate the energy Celebrate the

moment Measure the outcome Prepare for the next

“tornado”

John Maxwell The Difference Maker

◦ Allow it to make a difference◦ Manage your decisions◦ Keep adversity from dampening your attitude◦ Help others discover their difference maker

What About YOUR Attitude Take responsibility for your attitude Evaluate your present attitude Develop the desire to change Change your attitude by changing your

thoughts Develop good habits Manage your attitude daily

Influence?

Influenza?

The Choice is YOURS!!!

Thank You!