Positive Organization Development

i

Ai and the emergence of Innovation-Inspired Positive Organization Development David Cooperrider and Lindsey Godwin

Trends in OD Today

Problem solving

Organizational Diagnoses

Root Causes of Failure

Needs Analyses

Threat Analyses

“At work, I have the opportunity to do what I

do best every day.”

<20%

We are seeing a NEW path….

Organizational Intervention

Organizational Innovation

Fields  Informing  iPod  A  Time  for  Re-­‐thinking  Human  Organiza<on    

and  Change  

Strengths-based

Management Positive

Psychology Positive

Organizational Scholarship

DESIGN THINKING

Biomimicry & Sustainable

Value Creation Social

Constructionism

Appreciative Inquiry and the New Model of Positive Change

Next Generation Action Research

IPOD Formative Strands, Values, and Knowledge Base for a

New Model of Change

“AI” and Three Early OD Values • Spirit of Inquiry

• Collaborative Creation • Positive Assumptions of Life

Innovation & Design Thinking

(theory of change)

Biomimicry & Sustainable Value

Creation

Positive Organizational

Scholarship Positive Psychology

Strengths-Based Management

Relational Constructivism

Appreciative…

…Inquiry & Change

A Double Helix of: Appreciation & Inquiry Model of Change

1.  Elevate-and-Extend

2.  Broaden-and-Build

3.  Establish-and Eclipse

Part 1: The Appreciative Mindset: The Elevation of Strengths

1.  The New OD

2.  The Exponential Inquiry Effect

3.  Making it Work:

Bringing the Language of

Strengths to Life

Part 2: The Multiplication Mindset: Creating Configurations of Strengths

4. The Omnipresence of Strengths

5. The Establish & Eclipse Theory of Positive Change

6. Facilitating the Open Strengths Organization

7. IPod’s Double Contribution to Corporate Strategy

8. Harnessing the Magic of Macro

Part 3: The North Star: Positive Institutions for the Spread of Strengths

9. Sustainable Value: Open-Innovation Approach to

Sustainability

10. The Expanding Agenda for IPOD Values, Theories and Many

Applications

The AI 4-D Model for Strengths-based Change

Discovery “What gives life?”

The best of what is. Appreciating

Dream “What might be?” Envisioning

Results/Impact

Design “What should be –

the ideal?” Co-constructing

Destiny “How to empower,

learn, and improvise?” Sustaining

Affirmative

Topic

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What  is  Design?  

“Designing  renders  visible  our  hopes  and  dreams,  it  is  the  first  signal  of  human  inten9ons.”  

-­‐-­‐William  McDonough  

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The  Future  of  AI…                                        as  DESIGN  ing  

Points  of  Departure:    1.  Managing  as  Designing—What  Might  We  

Learn  from  Architects,  Ar9sts,  Fashion  Designers,  IT  Designers,  Product  Designers,  etc.    

2.  Advances  in  Apprecia9ve  Inquiry  with  IDEO—America’s  Top  Design  Firm                          

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Let’s Look at World Class Designing in Action

1.  Nightline’s  Design  Challenge  to  IDEO  

2.  Ai  Summit  With  Cleveland                  -­‐-­‐700  people  designing  new  customer      

prototypes    

IDEO  Under  the  Nightline  Spotlight:  How  Does  Innova<on  Happen?  

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Learning From Designers

v Design  is  about  Legacy  leadership.  

v  It  is  a  way  of  knowing…Designers  see  and  observe  everything  from  the  perspec9ve  of  possibility…even  failure,  mistakes,  waste.  The  world  is  not  a  “problem-­‐to-­‐be-­‐solved”  but  an  invita9on  to  create  with  all  the  “crea9ve  materials”  

v Designing  is  en9rely  collabora6ve—  with  one  difference.  It  always  starts  with  designing  something  of  value  “externally”  for  the  customer,  or  the  world  

v Con9nued-­‐à  

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Learning  from  Designers  

v  Involves  both  liquid  and  crystal  states:  Crea9vity  unleashed  with  deadlines.  Rapid  prototypes  set  into  mo9on  and  refined  in  the  real  world.    

v The  crea6vity  involved  —the  methods,  design  tools,  etc—when  used  religiously  and  strategically  (not  sporadically)  creates  the  las6ng  pa<erns  or  culture  of  innova6on  and  collabora9on  that  companies  today  are  aching  for.  

v  Its  HOT…innova9on  is  in.  Its  FUN.    

v  It’s  the  future  of  strengths-­‐based  Change          —designing  products,  customer  experiences,  organiza9ons  

•  World-wide search new ways for business to live in mutual benefit with the earth’s ecosystems and the world’s societies

•  Public trust of best business innovations for sustainable future

•  Global dialogue about the role and the future of business in society • The Club of Rome Challenge

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Recent  Nobel  Prize  Laureates  in  Economics  (leO)  &  Peace  (right):    How  About  a  Nobel  for  Business?  

The  AI  4-­‐D  Model    

Discovery “What gives life?”

The best of what is. • Observations &

Opportunities

Dream Images of the Valued Future

Design “How might we?”

• Brainstormer • Rapid Prototyping

Destiny “How to empower,

learn, and improvise?” • Prototype Iterations

Our Design Opportunity Nobel Prize

Business

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The Perfect Brainstormer “The best way to get a good idea is to generate lots of ideas”

--Linus Pauling

 v Defer  Judgment:    Don’t  Dismiss  Any  Ideas  v Encourage  Wild  Ideas  v Build  and  Jump:  No  “Buts”  Only  “Ands”  v Go  For  Quan9ty    v Be  Visual  v One  Contribu9on  At  A  Time    

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Designing  Step  One:  Hold  A  “Brainstormer”    

How might we.. Design a Business and Society Prize that grows to have as much or

more stature, respect, and impact than that of a Nobel?

v Who might it be named after? v How might we surface 1,000’s of nominations and “leads” from all

over the world? v What’s the exciting and impactful symbolism, identity? Image? Look? v Kinds of public ceremony and worldwide honoring? v How might we maximize awareness and accelerate global learning,

action, and new visions of business and society for the 21st century? v How might we best use the internet—and old and new media? v With Weatherhead’s Fowler Center as hub, what kind of alliance or set

of partnerships might we consider to give this global impact?

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Rapid Prototyping���“All Life is an Experiment. The More Experiments You Make the Better”���

–Ralph Waldo Emerson

Principles of rapid prototyping: v Creates a tangible representation of your initiative idea:

Remember the Anita Roddick story.

v Make it visual: storyboard, diagram, model, role play, chart, a mashup, bodystorming, etc.

v You can mock up anything: products, services, processes, spaces, customer experiences, partnerships, prizes etc.

v Go fast, avoid paralysis – you can always revise v No frills: don’t sweat looks or details

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 Design  Part  Two  Rapid  Prototypes  

(present  at  11:35  o’clock  —3-­‐4  minute  presenta<on  of  prototypes)    

A  visual  presenta9on  of  your  prototype:    v  Vision  or  drawing;  v  A  headline  news  story  in  New  York  Times  or  CNN;  v  A  “bodystorm”  or  skit  to  show  us.                Note:  Where  possible  please  weave  in  examples  or  

exemplars  from  companies  today.    

The  Appreciable  World  is  So  Much  Larger  Than  Our  Normal,  Everyday  Apprecia<ve  Knowing  

Capacity…    

"If  we  did  all  the  things  we  are  capable  of  doing,  we  would  literally  astound  ourselves."    

               -­‐-­‐Thomas  Edison  

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Why  Teams  Beat  Individuals  v Variety  inspires  v Avalanche  of  energy  and  enthusiasm  v When  people  feel  special…they  will  perform  way  beyond  expecta9ons.  

v Hot  teams  meet.  Hot  teams  meet.    v Diversity  emerges:  the  visionary;  troubleshooter;  iconoclast;  pulse  taker;  cradsmen;  technologist;  entrepreneur;  cross-­‐pollinator  

Activation of Inquiry into “What Gives Life?” “Appreciable World”

Advancing

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Rel

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Initiating Lo w

Transformational Positivity… Three Observable Phases… 1.  Elevate-and-Extend 2.  Broaden-And-Build 3.  Establish-and-Eclipse

Elevation and Extension of

Inquiry

Pro-Fusion of Strengths “Broaden and

Build”

Activation of Energy

Establish and Eclipse

When do negative patterns go away in human systems? Carl Jung’s observation.

IPOD    Forma<ve    Strands,  Values,  and  Knowledge  Base  for  a    

New  Model  of  Change  

“AI” and Three Early OD Values • Spirit of Inquiry

• Collaborative Creation • Positive Assumptions of Life

Innovation & Design Thinking

(theory of change)

Biomimicry & Sustainable Value

Creation

Positive Organizational

Scholarship Positive Psychology

Strengths-Based Management

Relational Constructivism

Appreciative…

…Inquiry & Change

A Double Helix of: Appreciation & Inquiry Model of Change

1.  Elevate-and-Extend

2.  Broaden-and-Build

3.  Establish-and Eclipse