Positive Attitude Assertiveness And Influencing

ROLE OF POSITIVE ATTITUDE, ASSERTIVENESS & INFLUENCING SKILLS

Dr. Anita T. LalFORE SCHOOL OF MANAGEMENT

anitalal@yahoo.com 9810169890

19 February 2007

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A Motivational Thought to Begin with…

"Some people like to be miserable.

Don't take it away from them."

-- Wolf J. Rinke

WHICH ONE IS YOU??

POSITIVE ATTITUDE

• Thoughts• Speech• Behaviour• Written Communication• Body Language

– Facial Expressions– Posture– Sense of Dressing– Proximity

Benefits of Positive Attitude

• Communicator

• Negotiator

• ‘Delegator’

• Team Player

• Motivator

• Approachable

• Problem Solver

How to inculcate PA

• Separate out Office and Home work• Plan Your goals

– Objectives– Methodology– Action Plan– SMART Test (Specific Measurable Achievable Realistic and

Time Phased)• Practice and Rehearse• Manage your Body Language• De-stress everyday

– Work out– Music– Dance– Yoga/ Meditation/ Reading

Tackle Failure

• Positively

• Learning– What not to do next time?– What more to do next time?

• ‘Criticism is never inhibited by ignorance’» Harold Macmillan

• What Kind of a person are you?

• Good News/ Bad News

• Positive Thinking

• Look for ‘more of’ and avoid the ‘lack of’ …

How to present Positively

• There is lack of communication between departments

– There is an opportunity to improve communication between departments

• There is a lack of Motivation amongst Junior staff

– There is a need to develop motivation amongst junior staff

• There seems to be an absence of support for the planning initiatives taken

– It is proposed that support be given to the planning initiatives taken

• There is a problem with decision making– Many people expressed the need to speed up

decision making

• Training programs are both inadequate and deficient– Training programs should be more adequate

and effective

How to manage Positives and Negatives

• Highlight Achievements• Present a balanced view• Ask for cases• Indicate your feelings• Clarify the implications• Ask for ideas• Reward Positive Behaviour• Convert Bad News to Action Options• Present the facts• Forewarn People

Summing Up….

• Convert Negatives to Positives

• Emphasize the need for improvements

• Reward effective behavior

• Seek Opportunities but test for the barriers and difficulties

ENHANCING

ASSERTIVENESSASSERTIVENESS&&

INFLUENCING SKILLSINFLUENCING SKILLS

Which one are you?!

• ”Only an idiot would think of a solution like this! Don’t you even think before you talk?!”

• ”You know,we might want to think of another alterative. What do you think?”

• ”I am not completely comfortable with your solution. Would you please develop at least one more option?”

Given any situation with which we are unhappy we have the following 4 choices;

1.Accept the situation

2.Be Aggressive

3.Be Passive

4.Be Assertive

Reasons for not being assertive!• Stressed at Work• Stressed at Home• Anger• Tensed• Upset• Fear• Introvert• Emotional• And.........Many more

Assertiveness

• What is assertiveness?

• Why do you have to be assertive?

• Who do you have to assertive with?

• When do you need to be assertive?

• Where do you need to be assertive?

• How do you need to be assertive?

Assertiveness...What is it??

• Assertiveness considers the rights and needs of everybody because assertion rests on the principle that we all have rights as human beings and that other people have those rights too.....

Assertiveness...Why be assertive??

• Treated with respect

• Being aware about your feelings

• Expressing yourself

• Challenging situations on an equal basis

• Getting your own way

Assertiveness.... ...When??

• At work place– While delegating– While negotiating– While Teaching– While Praising– While reprimanding– While Apologising

• At Home

• At Other Places

Assertiveness...with Whom??

• Co-Workers

• Subordinates

• Superordinates

• Clients

• Children

• Neighbors

• Yourself

Assertiveness....How??• Decide to be assertive not aggressive/Passive• Think about a recent conflict and how you could have

handled it • Practice Talking• Respect others viewpoints• Try to view the other person as a collaborator than an

opponent• Be Honest about your feelings• Use Assertive Language...I feel, I think, I propose..• Listen Attentively to others• Suggest Brainstorming as a problem solving tool• Learn from past experiences and plan for the future• Seek help from a Doctor• Practice Meditation

Assertiveness...Body Language??

• Look the person in the eye

• Hold your body upright

• Conciously relax your shoulders

• Try to Breathe normally,do not hold your Breath

• Keep your face relaxed

• Speak at a normal conversational Volume

Assertiveness...Advantages!• Your needs and feelings are understood• You are less stressed• Nobody’s feelings are hurt• Both parties feel respected and heard• The relationship is strengthened by the

exchange• Fewer conflicts and arguments• You feel in control of your life• Your confidence and self esteem are enhanced• You have better chance of getting what you want

INFLUENCING SKILLS(Position Vs. Personal Power)

• Influencing Personality• Making an Impact- Building Influential Skills• Knowledge• Team Player• Comunication• Listening• Leadership• Performance Management • Persuasive Presentations• Negotiating • Delegation• Facilitating and Meeting • Cross Cultural Awareness• Recruitment• Developing Talent and Releasing Potential• Valuing Work Place Diversity• Legal Aspects

Be Positive, Assertive & Influence!!

• Always remember• Humility• Inclusion• Generosity• Freedom

• You become the sought after person in your organisation.

ADOPT THE 6 Extras1. Effort2. Patience3. Careful4. Mile5. Time6. Smile

NEED WE ILLUSTRATE MORE ON POSITIVE THINKING!!

Thank you for your time and attention