Pinstripe Presents Memo to HR

1 Content Property of Pinstripe, Inc.

Memo to HR What Have You Done for Me Lately?

Tuesday, March 20, 2012 #talentmindset

2 Content Property of Pinstripe, Inc.

China Gorman

• Chief Executive Officer at CMG Group

• Past COO at SHRM

• Blogger at www.ChinaGorman.com

• On Twitter: @ChinaGorman

• Contributor at HR Examiner www.hrexaminer.com

• SmartBrief on Workforce Editor at Large

• Pinstripe Advisory Board Member

• RiseSmart Advisory Council Member

Speaker

3 Content Property of Pinstripe, Inc.

What have you done for me

lately?

4 Content Property of Pinstripe, Inc.

A better question:

What should I expect you to

do for me?

5 Content Property of Pinstripe, Inc.

6 Content Property of Pinstripe, Inc.

Why We Hate HR By: Keith H. Hammonds August 1, 2005

7 Content Property of Pinstripe, Inc.

CHRO Impact and Influence

Impact and Influence of the Chief Human Resource Officer Role – Serves as a trusted advisor to the CEO and the senior

leadership team – Translates business strategy into a talent strategy for the

company – Helps to drive a performance-based culture that has the

capabilities to change and adapt as the business environment and competitive context changes

8 Content Property of Pinstripe, Inc.

HRPA CHRO Concerns

9 Content Property of Pinstripe, Inc.

Critical global HR issues – Managing talent – Improving leadership development – Employee engagement – Strategic workforce planning – low current

capability worldwide

WFPMA & Boston Consulting Group Survey

Creating People Advantage 2010: How Companies Can Adapt Their HR Practices for Volatile Times

10 Content Property of Pinstripe, Inc.

But what if you aren’t a Fortune

200 CHRO?

11 Content Property of Pinstripe, Inc.

What’s Keeping You Up Now?

Human Resource Executive September 2, 2011

12 Content Property of Pinstripe, Inc.

What should I expect you to do for me?

13 Content Property of Pinstripe, Inc.

It’s all about business

influence!

14 Content Property of Pinstripe, Inc.

“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.”

Frank Romer

15 Content Property of Pinstripe, Inc.

You have personal influence because – You are competent – You listen – You are trustworthy – More than “do no harm” – you seek

opportunities to do good

Personal Influence

16 Content Property of Pinstripe, Inc.

Other leaders turn to you because • You are competent • You are fair • You are solutions oriented • You deliver results • They trust your judgment • You own your mistakes • You share the credit for success

Leadership Influence

17 Content Property of Pinstripe, Inc.

Key to influence is…

18 Content Property of Pinstripe, Inc.

Competence

19 Content Property of Pinstripe, Inc.

20 Content Property of Pinstripe, Inc.

HR questions to ask

yourself…

21 Content Property of Pinstripe, Inc.

Do I have an HR-related certification?

22 Content Property of Pinstripe, Inc.

23 Content Property of Pinstripe, Inc.

Do I belong to an HR-related professional association?

24 Content Property of Pinstripe, Inc.

What trend do these logos highlight?

25 Content Property of Pinstripe, Inc.

Do I regularly read HR-related magazines?

26 Content Property of Pinstripe, Inc.

Do I read HR blogs?

27 Content Property of Pinstripe, Inc.

Can I name any laws signed by President Obama that affect how my organization interacts with its employees?

28 Content Property of Pinstripe, Inc.

29 Content Property of Pinstripe, Inc.

Have I participated in formal professional development this year?

30 Content Property of Pinstripe, Inc.

Business questions to

ask yourself…

31 Content Property of Pinstripe, Inc.

Can I explain how my organization generates revenue and what its year-to-date financial metrics are?

32 Content Property of Pinstripe, Inc.

Can I get on my CEO’s calendar within

two weeks?

33 Content Property of Pinstripe, Inc.

Have I had P&L responsibility?

34 Content Property of Pinstripe, Inc.

35 Content Property of Pinstripe, Inc.

Have I been responsible for a sales quota?

36 Content Property of Pinstripe, Inc.

Do I serve on a board of directors – profit or non-profit?

37 Content Property of Pinstripe, Inc.

Do I read a business newspaper regularly?

38 Content Property of Pinstripe, Inc.

39 Content Property of Pinstripe, Inc.

Do I read business magazines regularly?

40 Content Property of Pinstripe, Inc.

41 Content Property of Pinstripe, Inc.

Have I read any business-related books this year?

42 Content Property of Pinstripe, Inc.

Do I read business websites or blogs?

43 Content Property of Pinstripe, Inc.

I know what the answers to these questions are…

44 Content Property of Pinstripe, Inc.

45 Content Property of Pinstripe, Inc.

46 Content Property of Pinstripe, Inc.

So why isn’t the right question being asked?

47 Content Property of Pinstripe, Inc.

48 Content Property of Pinstripe, Inc.

“People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.”

Frank Romer

49 Content Property of Pinstripe, Inc.

Internal Environment

FINANCIAL TARGETS INTERNAL ACTIVITIES

Operating margins Cash flow Capital intensity Revenue growth Return on investment

Strategy People Operations Organization

50 Content Property of Pinstripe, Inc.

External Environment

ECONOMIC DYNAMICS

TALENT MANAGEMENT TRENDS

REGULATORY ISSUES

Global National Local

Global National Local

Global National Local

EDUCATION

DEMOGRAPHICS

COMPETITION

51 Content Property of Pinstripe, Inc.

Internal Environment

FINANCIAL TARGETS INTERNAL ACTIVITIES

Operating margins Cash flow Capital intensity Revenue growth Return on investment

Strategy People Operations Organization

52 Content Property of Pinstripe, Inc.

Internal Environment: Financial Targets

53 Content Property of Pinstripe, Inc.

Internal Environment: Financial Targets

SHRM Workplace Visions Issue 1/2012

54 Content Property of Pinstripe, Inc.

Internal Environment: Financial Targets

Gallup: Employee Engagement

55 Content Property of Pinstripe, Inc.

“Best Buy has … had success in connecting improved employee-engagement scores to store performance: it found that for every 10th of a point it boosted the former, its stores saw a $100,000 increase in operating income.” — CFO Magazine, June 1, 2007

Internal Environment: Financial Targets

56 Content Property of Pinstripe, Inc.

Internal Environment: Internal Activities

57 Content Property of Pinstripe, Inc.

External Environment

ECONOMIC DYNAMICS

TALENT MANAGEMENT TRENDS

REGULATORY ISSUES

Global National Local

Global National Local

Global National Local

EDUCATION

DEMOGRAPHICS

COMPETITION

58 Content Property of Pinstripe, Inc.

External Environment: Economic Dynamics

59 Content Property of Pinstripe, Inc.

External Environment: Economic Dynamics

U.S. BLS: Employment Projections – 2010-2020

60 Content Property of Pinstripe, Inc.

External Environment: Talent Management Trends

61 Content Property of Pinstripe, Inc.

External Environment: Talent Management Trends

61.1% 58.6%

50.7% 52.1%45.3%

1987 1995 2000 2005 2009Conference Board Survey, January 2010

Job Satisfaction

62 Content Property of Pinstripe, Inc.

Percentage of departing employees who would not recommend their employer

External Environment: Talent Management Trends

Source: Company exit surveys aggregated by Corporate Executive Board

42% 43% 42% 50%

62%

75%

'06 '07 '08 '09 '10 '11*

63 Content Property of Pinstripe, Inc.

External Environment: Regulatory Issues

64 Content Property of Pinstripe, Inc.

Background Checks/Credit and Criminal Discrimination in the Workplace Domestic Partner Benefits Domestic Violence/Workplace Bullying Harassment in the Workplace Health Care Reform Leave – Paid and Unpaid Mandated Use of E-Verify Military Leave Misclassification of Workers NLRB decisions Weapons in the Workplace

External Environment: Regulatory Issues

65 Content Property of Pinstripe, Inc.

66 Content Property of Pinstripe, Inc.

Business Influence

67 Content Property of Pinstripe, Inc.

68 Content Property of Pinstripe, Inc.

So then the question

becomes…

69 Content Property of Pinstripe, Inc.

What does HR think?

70 Content Property of Pinstripe, Inc.

Q&A #talentmindset

71 Content Property of Pinstripe, Inc.

China Gorman CEO, CMG Group chinagorman.com / @chinagorman Angela Hills Executive Vice President, Pinstripe ahills@pinstripetalent.com

Thank You!

www.pinstripetalent.com