Transcript
12016 Phreesia Confidential Information
Phreesia and
Allscripts
Optimizing Patient Intake
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Barry Oursler, Director of Operations
Chesapeake Urology Associates is located in Maryland and has 63 physicians, 21
medical offices, and 14 ambulatory surgical centers. CUA has been a Phreesia
user since 2010.
Please Welcome Our Client Panel!
Lance Fama, PM Analyst
Robert Wood Johnson Physician Enterprise is located in New Jersey and has over
100 physicians and 40 locations. RWJPE has been a Phreesia user since 2014.
Heather Berlin, Front Office Coordinator
Daphne Family Practice is located in Alabama and has 8 physicians at 1 location.
Daphne just went live on Phreesia in December 2015.
Kelly Crisp, Director of Health Info & Tech
Mike Arthurs, Director of Operations
Raleigh Medical Group is located in North Carolina and has over 30 providers, 4
main locations and 11 satellite offices. RMG just went live on Phreesia in
December 2015.
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Introducing Our Phreesia Speakers
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Will Rideout, VP of Sales
Will leads the Phreesia sales organization and previously worked in Sales and
Strategy roles at Allscripts and Misys
Sheridan Robinson, Senior Implementation Consultant
Sheridan leads implementations for Allscripts customers and was previously a
Practice Manager at a Phreesia and Allscripts customer
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Phreesia Overview
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Phreesia Is the Leader in Patient Intake Management
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Saves front-office staff
3-5 minutes per patient
Over 2M patient
encounters per month
Increases cash flow by
an average of 10%
KLAS Ranked #1
Patient Check-in Kiosk
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Patients ages 51+ have
81% satisfaction rate
using Phreesia
Rated #1 by
customers
Phreesia Has a Strategic Alliance with Allscripts
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*Every second of the business day
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Impact on Patients
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Four Steps:
1. Verify demographic information
2. Enter required clinical information
3. Sign necessary practice consent forms
4. Pay copayment and balance due
Value to Patients:
• Private and secure check-in
• Only necessary questions asked
• Flexible and convenient payment options
Phreesia Takes Self-service to Patient Intake
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Impact on Front Desk Staff
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Your Front Desk Staff Will Hand Out PhreesiaPads to Arriving Patients
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The Staff Can Monitor Progress on the Dashboard
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Workflow is Streamlined Through Digital Intake and Integration with Allscripts
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Patients review and update their
demographic information and Face Sheet
information, and sign agreement forms
on the PhreesiaPad
Phreesia provides real-time eligibility and
deductible
detail to staff
Patients pay copays and balances on the
PhreesiaPad
Patient information, medical history,
consent forms, and payment information
are immediately available
in Allscripts
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Phreesia Reduces Manual Data Entry and Shifts Staff to Higher-value Tasks
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Impact on Clinical Staff
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Clinical Information is Entered by the Patient Before Being Roomed with MA
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Patient completes demographics, clinical intake,
consent forms and payments on the PhreesiaPad
Data is sent electronically to the patient’s chart
via Unity API. Modifications will appear as un-
reviewed/unverified
MA opens patient’s encounter, reviews and
reconciles patient intake changes and completes
missing information
Clinical assessments are scored and attached in
Allscripts for MA review
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Integration with Allscripts Professional EHR and Allscripts TouchWorks® EHR
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Clinical
• Active Problems
• Past Medical History
• Past Surgical History
• Family History (with relationships)
• Social History (can include attributes such as
smoking status)
• Allergies
• Review of Systems (Professional EHR only)
Chart Viewer Scanned Documents
• Clinical Risk Assessments and Scales (ex.
PHQ-9)
• Agreement Forms
• Release of Clinical Information Form(s)
Follow My Health
• Portal Auto-Invite
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Impact on Administration
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Administrators Have Reporting and Analytics to Drive Organizational Performance
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Shift staff to higher-value tasks
Increase patient payment collections
Portray a clear focus on patient experience
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Phreesia Can Help You Monitor Patient Satisfaction
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Patient Collections Are Tracked Across Multiple Metrics to Drive Accountability
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Launching the Service
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Staged Approach to Implementation
Planning
✓Kick-off call
✓Project planning
✓Data gathering
✓ Integration build
✓Super User Training
✓Weekly Project
Status Reports
Build & Validation
✓ Implementation Workshop
✓ Phreesia configuration
✓ Configuration &
integration validation
✓ Test and Approval
✓ Finalize end user training
& go live plan
Go Live
Phase I: Dashboard/Pads
✓All locations (including
Billing)
Phase II: Clinical Rollout
✓Clinical integration
✓Clinical interviews now part
of pads
Optimization
✓Weekly check-ins
✓Continuous improvement
to Phreesia Configuration
✓Value analysis and review
meeting post Go Live
✓Transition to dedicated
Customer Success
Manager
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Barry Oursler, Director of Operations
Chesapeake Urology Associates is located in Maryland and has 63 physicians, 21
medical offices, and 14 ambulatory surgical centers. CUA has been a Phreesia
user since 2010.
Please Welcome Our Client Panel!
Lance Fama, PM Analyst
Robert Wood Johnson Physician Enterprise is located in New Jersey and has over
100 physicians and 40 locations. RWJPE has been a Phreesia user since 2014.
Heather Berlin, Front Office Coordinator
Daphne Family Practice is located in Alabama and has 8 physicians at 1 location.
Daphne just went live on Phreesia in December 2015.
Kelly Crisp, Director of Health Info & Tech
Mike Arthurs, Director of Operations
Raleigh Medical Group is located in North Carolina and has over 30 providers, 4
main locations and 11 satellite offices. RMG just went live on Phreesia in
December 2015.
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Your patients expect a seamless, automated experience from
other industries. Why should your front office be any different?
Thank You!
Leading healthcare organizations choose Phreesia.
For more information, please visit
www.phreesia.com or email info@phreesia.com
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