Penn SACCA Coaching For Program Improvement 11 8-13 v4

Coaching Staff Members to Improve Program Quality

Tyler Richendollar, M.Ed.Program Specialist

Ice Breaker – Ideal Coach

Workshop Goals• Define Coaching for OST•Characterize Coaching for Quality ↑•Articulate a Viable Coaching Model•Develop Techniques to Motivate Staff

Workshop Takeaways• A Plan for Implementing Coaching•Organizers to Support Coaching Process• Tools to Support Staff Members PD

Workshop Agenda• Coaching vs. Everything Else (10 min)• Effective Coaching – Why & What (30 min)• Coaching for Quality – How (45 min)• Building Staff Buy-in/Growth (30 min)• Continuing the Process (45 min)

What is Coaching?

Coach – One who carries others to a goal.

(c. 1830 – Oxford University)

What ISN’T Coaching• Supervision• Mentoring• Curriculum implementation• Direction giving• Delivering consequences

Well, Why Isn’t That Coaching?Research shows there is not a clear

definition.

BUT

We can characterize what a coach does.

Characteristics of Non-CoachesThe Boss:

• Direction giver• Manager• Disciplinarian

Characteristics of Non-CoachesThe Supervisor:

• Similar to boss• Projects w/ big groups• Fixes problems

Characteristics of Non-CoachesThe Mentor:

• Long term (1 yr+)• Naturally occurs• Set goals as needed

Characteristics of Non-CoachesThe Consultant:

• External advisor• Data collector• Big picture goals

Characteristics of Non-CoachesThe Colleague:

• Cheerleaders• Brain-stormers• Partners

The Coach

Who Can Be a Coach?

Almost anyone!

Characteristics of the CoachThe Coach:

• Relationship builders• Goal-orienters• Resource developers

Characteristics of the CoachTypical Coach Background:• Expert/Experienced• Targeted Content Knowledge• Credentials

Characteristics of the CoachKey Mindsets:• Everyone can be developed• People want to grow• People want to succeed

Coaches are role models

Group Game

Quality Improvement Bingo

Debrief

What techniques have we used?

Break

5 minutes

DHS-PHMC Approach:• Continuous Quality Improvement

DHS-OST Coaching for CQI

DHS-OST Coaching for CQIThe Coaches:• High education levels• Average 7 year of exp.• Targeted skill areas

Game: Order the Process

External EvaluationData Analysis

Self-Assessment Coaching

1. External Eval.2. Self-Assessment 3. Data Analysis4. Coaching5. External Eval.6. Self-Assessment

Mentoring

Self-Assess

Data Analysis

Coaching Support

ExternalEval

CoachingSupport

External Evals

It’s Effective:• Statistically significant changes

Why Coaching?

Center for Youth Program Quality, 2013

It’s transformative:• Staff growth• Prepares for change• Outcomes

Why Coaching?

It’s intentional:• Feasibility• Data driven• Performance measurement

Why Coaching?

Memorable quotes“…What coaching is all about is taking players and analyzing their

ability, and putting them in a position where they can excel within the framework of the team winning.”

“Success comes from knowing that you did your best to become the best that you are capable of becoming.”

Preparing Staff Members

What do you want to get out of coaching?For staff members (or colleagues)?

Your youth?Your program/organization?

Small Group Discussion:

Coaching can help achieve these things!

Small Group Discussion:

Preparing Staff

Coaching in Action

Maintain the Cycle

Coaching for Quality

Create the Culture:• Team Building• Conduct inventories• Meaningful growth

Preparing Staff for Coaching

Know your team:• Gather qualitative data• Seek first to understand

Inventories Are Fun

Sample InventoriesComplete inventories in groups.

Discuss results.Share.

Inventories

MBTI

Learning StylesWhat was your strongest style?

How can this inform work as a coach?

Example from the SystemH&S Learning Center:• Support in Human Relationships• Staff / Director divide• Used above two inventories

Create the Culture:• Team Building• Conduct inventories• Meaningful growth

Preparing Staff for Coaching

Growth = Change, Change = Challenge

• Craft your language• Not punitive PD+• Youth outcomes

Meaningful Growth

Change is Necessary:• Set Goals• Empower teammates• Exit strategies

Meaningful Growth

Setting Goals:• External evaluation• Self-assessment

Meaningful Growth

Evaluation & Assessment Tools:• Compiled in-house (not research based)• Pre-designed, researched

Meaningful Growth

Video Sample: Cartoon ClubEvaluate activity implementation

Discuss in group

Meaningful Growth

Setting Goals:• Examine data• Data driven decisions• Set actionable goals

Meaningful Growth

Sample Goals:• “Staff member will implement at least three kinds of transition activities during the program.”• “SM will draft at least two lesson plans each week that list an intro, body, and end.”

Meaningful Growth

Sample Goals:• Who, what, where, how?

Meaningful Growth

Sample Goal PracticeUsing your evaluation, create two goals for

the staff members in the video

Meaningful Growth

Final Notes on Goals:• Collaboration necessary• Strengths and Weaknesses

Meaningful Growth

The Set-up:• Gather data• Analyze data• Set goals/plan

Coaching in Action

Time to PlanHow will we…?

When will we…?How do we know…?

Coaching in Action

Who, when and how we will:• Plan• Evaluate & self-assess• Implement, Practice, Observe• Research, Attend PD

Coaching in Action

(maintained?)

Planning in Small GroupsWork in small groups

Discuss ideas, review documentsChart it out

Coaching in Action

Preparing Staff

Coaching in Action

Maintain the Cycle

Coaching for Quality

Timeline:

Maintain the Cycle

Center for Youth Program Quality, 2013

Data? What data?• First cycle• Compare to baseline• Revisit goals

Maintain the Cycle

Data? What data?• Identify changes• Keep or new ideas?

Maintain the Cycle

Coaching is a Challenge.“Failure is not fatal, but failure to change might be.”

“Success is never final, failure is never fatal. It's courage that counts.”

“It is hard to fail, but worse never to have tried to succeed.”

Maintain the Cycle

Celebrate Your Successes!• Title promotions • Awards/Scholarships• Praise, Mentoring

Suggestions?

Maintain the Cycle

For Managers, Directors:• Partnerships• Research, Grants• Community Involvement

Maintain the Cycle

For Managers, Directors:• Difficult conversations• Staff member attitudes

Maintain the Cycle

Workshop Goals• Define Coaching for OST•Characterize Coaching for Quality ↑•Articulate a Viable Coaching Model•Develop Techniques to Motivate Staff

Workshop Takeaways• A Plan for Implementing Coaching•Organizers to Support Coaching Process• Tools to Support Staff Members PD

www.phillyost.orgtylerr@phmc.org

www.youtube.com/user/PhillyOST1www.scoop.it/u/PhillyOST

www.twitter.com/PBLinPhilly

Follow-up Information